Business ProfileforAce Car Rental Inc

DO NOT USE THEM! THEY TAKE YOUR MONEY AND YOUR ITEMS!If I could add negative stars I would. Not only did they charge us over double the booking price for "taxes and fees" like a Florida trip charge and the supposed "free shuttle" that even says free online, but they will steal your things! We had a ten day rental and we're on vacation so we can't just keep an eye on the rental charges and call immediately once we notice some odd things. We were never shown the receipt before signing any documentation. She just said "it's a summary of the charges for your stay". Even though it says no where on the receipt and no where online that there is a time frame for reporting issues with the bill, they refused to help us. They up charged without telling us what those charges are. We talked to the online agent and even they told us we would receive our money back for the unnecessary charges regardless of where we were in our trip duration.We drove all the way back to the rental location for them to tell us that we couldn't get our money back. Even though their CORPORATE line told us we could.And then, We accidentally left a set of our air pods and a booster seat we borrowed from our sister. When I called to ask they said, "we don't have nothing with that description" where is it then?We know it was left in the back of that rental. So they steal things now and don't report it to lost and found. One gentleman even told me that the booster might have been taken by the company because they offer booster seats and they might have thought it was one of theirs. So they admit that it is a possibility that they stole our property.When I asked for them to check their inventory they denied having anything like that. I understand the airpods being lost somewhere else but they weren't. one does not simply lose a booster seat! Absolutely terrible service here. Ridiculous. Very unhappy about the high value of the lost items that they refuse to give us back.