Business Profile
Auto Rentals and Leasing
ACE Rent A CarHeadquarters
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Reviews
This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.14/5 stars
Average of 312 Customer Reviews
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Review fromTimothy K
Date: 12/01/2025
1 starWanted to share this experience - to make sure no other customers get defrauded by this business.On the day of rental, they charged extra $21.95 per day "Renter's Liability Waiver" fee, above the listed price for the rental, which I was informed was MANDATORY, in addition to my existing auto insurance and AMEX Platinum coverage.When I inquired that Ive never heard of such MANDATORY fee, the attendant informed me that this was a new Nevada law, passed in October 2025.Apparently a lie - and a fraud.ACE Rent A Car
Date: 12/04/2025
Hello *******,Thank you for taking the time to share your experience at our ********* location. We require all of our rentals to be fully covered with collision and liability insurance. Your AMEX card covered the vehicle for collision, but liability still needed to be added. The state of ****** does require all vehicles to have liability insurance. Personal insurance can be used as long a coverage is verified to ensure it meets the state minimum requirements. If personal liability coverage is not provided at pick up, then it would need to be purchased before the vehicle can be released. We understand that insurance requirements can be frustrating, and we strive to make these policies as clear as possible. All insurance requirements are outlined in our terms and conditions, both on our website and at the time of booking. If you would like further clarification on these policies, please feel free to reach out to us at **************************************Review fromYoungho K
Date: 11/28/2025
5 stars*** helped me with my rental car, and the customer service was phenomenal. I felt very comfortable. It was a nice trip.ACE Rent A Car
Date: 12/01/2025
Hello Youngho, Thank you for your kind review. I am delighted to hear you received great customer service from ***. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If youre not an ACE member already, I recommend signing up for free at *********************************************** to earn points on rentals that you can use toward future trips. -*****Review fromTiffany B
Date: 11/23/2025
1 starWe rented a car through TicketsAtWork and they assigned us to Ace Rent A Car. When my daughter and her boyfriend arrived at ***, they had trouble locating the rental place. When they arrived, they were denied the car as they did not have a physical credit card and wanted to use a debit card. Ace would not take the debit card nor would they take my daughter's credit card and while standing there added an additional $600 in fees. I tried to call as I was waiting for my plane to join them and Ace refused to talk to me as my name was not on the rental. They would not allow us to change the name as it was after the pickup time. We never received the car and they are refusing to refund my money. DO NOT RECOMMEND this rental company at all.ACE Rent A Car
Date: 12/01/2025
Hello *******,Thank you for taking the time to share your feedback about our LAX location. I understand how frustrating this situation must have been, and I appreciate the opportunity to clarify our policies.We do require the physical card to be presented at the counter, and it must be in the renters name. Once a reservation is created, were also unable to modify the renters name in the system. In those cases, the reservation would need to be cancelled and a new one created. If the booking was prepaid through a third-party site, you would need to contact them directly to request any ********** this time, I am not able to see the full details of your reservation, so I would really appreciate the chance to investigate this further for you. When you have a moment, please reach out to us at ************************************* so we can assist you. We appreciate the opportunity to look into this.Review fromRena H
Date: 11/22/2025
1 starMy original price for a 3-day car rental was $128 but in the end I ended up paying $320 for a 3-day car rental! They would not take my full coverage insurance and made me buy theirs, they charged me $8 a day for roadside assistance that they never mentioned to me or asked if I wanted it, the worst part is they told me that if I let them put their gas in it when I return the car it would be $0.30 cheaper than the store... They charged me $64 for a half tank of gas!!!! I am absolutely livid with this place! They are as corrupt as a business can be! And no I did not get a printout of anything when they had me sign something It was on their little digital pad and he just told me to sign it hit enter and do that four times All the while he was scrolling through all the words just to get me to the bottom to sign.ACE Rent A Car
Date: 11/24/2025
Hello ****,Thank you for taking the time to share your experience at our ********* location. I understand how disappointing it is when a rental doesnt go as expected, and I appreciate the opportunity to clarify what was reviewed. Nevada law does require a minimum level of liability insurance. If a renters personal liability coverage does not meet the minimum 25/50/20 limits, liability coverage must be purchased before the vehicle can be released. This is a state requirement, and the location is obligated to verify coverage at the counter. Regarding the prepaid fuel option, it is charged for a full tank at the time of pickup. Any unused fuel is not credited back, as this option is priced as a flat rate. At the counter, you should have received a copy of your rental agreement showing a full breakdown of the charges and selected options. If there is anything you would like us to review further, please dont hesitate to reach out to us at ************************************** We appreciate the opportunity to assist you.Review fromMichael J
Date: 11/19/2025
5 stars*** was amazing ! Car was in tip top shape. Also. Would use drivel again!ACE Rent A Car
Date: 11/21/2025
Hello *******, Thank you for your review. I am delighted to hear you received great customer service from ***. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If youre not an ACE member already, I recommend signing up for free at *********************************************** to earn points on rentals that you can use toward future trips. -*****Review fromGeorgia B
Date: 11/11/2025
5 starsThe process was seamless, car was clean and ran wellACE Rent A Car
Date: 11/13/2025
Hello Georgia, Thank you for your review. I am so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If youre not an ACE member already, I recommend signing up for free at *********************************************** to earn points on rentals that you can use toward future trips. -*****Review fromJonathan S
Date: 11/11/2025
1 starUndisclosed, forced fees at time of car pickup. They would not accept my ********************* policy and forced my to use their insurance policies without explanation.ACE Rent A Car
Date: 11/12/2025
Hello ********,Thank you for taking the time to share your feedback about your experience at our **** location. We understand that insurance requirements can sometimes be frustrating, and we do our best to make these policies as clear as possible. All insurance requirements are outlined in our terms and conditions, both on our website and at the time of booking. To rent a vehicle, we require both collision and liability insurance. If proof of full coverage personal auto insurance isnt provided at the time of pickup, insurance must be purchased at the counter to meet these requirements. After reviewing your reservation, it appears your personal insurance was used for collision coverage, and liability had to be added to ensure full protection. If youd like us to review your reservation further, please dont hesitate to reach out to us at ********************************************Review fromTayler U
Date: 11/09/2025
5 starsGreat experience. *** at LGA was great. Would recommend. Shuttle need to call beforeACE Rent A Car
Date: 11/11/2025
Hello ******, Thank you for your review of our LaGuardia location. I am delighted to hear you received great customer service from ***. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If youre not an ACE member already, I recommend signing up for free at *********************************************** to earn points on rentals that you can use toward future trips. -*****Review fromJay A
Date: 11/09/2025
1 starLast minute charges, dirty car, long wait for the shuttle to get to the airport...ACE Rent A Car
Date: 11/11/2025
Hello ***,Thank you for taking the time to share your experience at our ********* location. I completely understand how frustrating unexpected charges can be. Our vehicles are required to be fully covered with both collision and liability insurance. It appears your credit card provided collision coverage, but liability had to be added to ensure full protection during your rental. Additionally, the vehicle was returned to *** instead of LaGuardia, which resulted in a drop-off fee to cover the cost of retrieving the vehicle. I also see that you contacted the location promptly about the vehicles condition. The team offered to exchange the car for you since you had just left the office, but it looks like you chose to keep it. Your feedback regarding the vehicles condition has been shared with management so it can be properly addressed. I hope you will allow *** the opportunity to assist you on your future rental needs.Review fromRuth M
Date: 11/07/2025
5 starsGreat car and an easy process. Staff was very helpful and courteous!ACE Rent A Car
Date: 11/10/2025
Hello ****, Thank you so much for your review. I am so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If youre not an ACE member already, I recommend signing up for free at *********************************************** to earn points on rentals that you can use toward future trips. -*****
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