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JL Towing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JL Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JL Towing has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • JL Towing

      605 Ferguson Dr Orlando, FL 32805-1013

    • JL Towing

      9668 8th Ave Orlando, FL 32824-7272

    • JL Towing

      8333 E Colonial Dr Orlando, FL 32817-3909

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is towing cars illegally and asking for a fee in cash to drop and not providing receipts or any proof. They also damage the cars in the process.

    • Initial Complaint

      Date:08/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally address the wrongful towing of my vehicle from my apartment complex, an incident that has now occurred for the second time. The towing company involved appears to be operating under two different namesNRJ Towing and JL Towingwithout proper registration under a Doing Business As (DBA) designation. When contacted by phone, the business identifies itself as NRJ Towing, yet it is registered under the name JL Towing. This suggests a potential deceptive business practice aimed at exploiting vehicle owners for financial gain.The facility where my vehicle was towed was inadequately equipped, with the payment area being less than 10 feet in space and only a small window for transactions. Upon requesting an itemized bill, I was presented with a towing ticket that contained several inaccuracies, including my last name, the vehicle model, and the year. This indicates that the business is carelessly seizing vehicles without proper verification, relying on the assumption that victims will pay without question.Furthermore, I requested to see the authorization letter from an official at my apartment complex that would have authorized the tow. This document was not provided to me, raising further concerns about the legality of the towing action.Given these circumstances, I am requesting immediate action to address this matter and to investigate the practices of this towing company. It is essential that proper legal protocols be followed, and that the rights of vehicle owners are upheld.08/25/2024

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 31 2024 at 11:39pm JL Towing Company contacted Orange ********************* and said they towed my vehicle. No reasoning why nothing. Called to report my car stolen and was given the information that it was towed by JL Towing after 7 calls to them they finally answered the phone. Asked about my vehicle and they bluntly told me they did not have the vehicle. Called 911 back to tell them I just need to make a complaint and report it stolen because they said they didnt have it. 911 dispatcher called them and told them to provide me with my information on my vehicle he starts denying that I have proof that this is my vehicle. ************************************************************************************ on the line. My husband called them back and they said they we were double parked so they took it. They had been caught f****** with my truck 4x before this. Pictured below how is a 2007 **** Econoline 16 ft box truck going to be double parked. How?

    • Initial Complaint

      Date:02/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my motorcycle parked in the parking garage where I live for over a year, at which point I one day found it missing. When I spoke to my apartment's office they didn't have a record of it being towed. I also called their towing company (JL Towing *******) directly and they denied towing a vehicle with the last 4 digits of my VIN. I called the ******* ***************** and initially they said they didn't tow it and to call their own towing company directly to confirm. That company also had no records of towing my vehicle. But when I called the police again to report it as stolen, the operator was able to see that it had been towed by JL Towing ******* on 8/3/2023 and subsequently auctioned off on 9/11/2023. I'd like JL Towing to replace my illegally towed vehicle and all accessories and belongings it contained, equaling $7500.00 or more.

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is suspected of targeting and damaging luxury car in order to request their towing service.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Where do I start? I had a wreck on Tuesday and had a sticker 3 days later on my vehicle. The problem is I told the office they was full aware that my truck just had gotten an accident. They called the tow company and the tow company was very rude would not give me any phone numbers to talk to Management or the owner of the business I called the **** ******** apartment complex Also JL towing that the claim adjusted would be out in a few days. If nothing I could do my tag is up-to-date. My insurance is up-to-date. Im parked well within the white lines. so I do not see a problem but ** was so rude and told them we cannot give you a date when were going to tow your truck. It might be today might be tomorrow but they had a sticker on my truck saying in 24 hours I am a full-time dad trying to make a way for my child and this is what I get for a tax paying person and paying my rent where I live so I do not recommend anybody you to move at Park ********. JL Towing, runs a bad business very rude to customers they have bad business .

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed from my apartment complex on 11/07/2023 because I was apparently parked on a white line. There is nothing in either the tow company policy or apartment complex policy stating this being a violation. When I went to pick up my car I asked for their policy and was advised there is none. the agent was very unprofessional and refused to give me a copy of the apparent violation. This injustice needs attention because I did not break any law and had to pay a price to have my property returned to me. I would like to have my monies returned to me please.

    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JL Towing wrongfully took my vehicle which was both legally parked and compliant with ALL parking conditions . They subsequently harbored the vehicle illegally including children’s medication, belongings and vehicle and intentionally predatorily towed on 10/30/23.

      JL Towing claims that the ticket was “upside” down and not visible. It was the only car in the parking lot that clearly displays the rules which were both followed and I have clear and proper evidence over.

      Their predatory towing behavior displayed last night can be shown via photo and physical evidence I have. Their dispatcher displayed egregious behavior on the phone furthering confidence they routinely illegally tow legally parked vehicles. I intended to resolve directly however when attempting to obtain their lawyers information they hung up on me.

      My lawyer is *** ********** of ******* * ***** - they have a small penthouse office a few blocks over where I was illegally towed.

      ** attached is the instant
      Notification that I believed my vehicle was being stolen after being
      Properly parked - a police report was filed as my family was in front
      O* ***** as I ran to its location and my wife informed a police officer who then sent a unit. Time stamp is 7:03 - will upload paid parking notification once obtained from
      The dashof the vehicle assuming it wasn’t removed by the Predatory tow truck driver when Inrecover the illegally towed vehicle and possessions this group of criminals stole.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed on the morning of 9-18-2023 on the bases of not having a registration decal. The decal was attached to decals of years past and was on the plate as of last night. When trying to retrieve the car the workers were rude and said "maybe you should look into yourself why you got towed". They also did not provide any evidence of the car parked without the decals, as the whole stack of decals was removed which shows that they removed them as an excuse to tow the car for money. This company creates excuses to tow cars taking advantage of those who may not have the funds to retrieve their car and should be looked into. Thank you for your time.

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for parking in a lot downtown and the towing people towed my rental car because he wasn’t able to see a sticker. So when I got to the towing office where my rental car was I showed him proof that I actually paid to park there and he still made me pay a towing fee of $135 to get my car. So I paid to park there and was still towed and had to pay to get my car returned.

    JL Towing is NOT a BBB Accredited Business.

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