Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 11/8/24 - $112 - a resolution to my AC issue - I called Thursday evening to see if I could have someone come to my house to determine why my AC wasn't keeping up with the temperature and why there was what appeared to be mold growth on my air handler in the garage. We scheduled for Friday. Fast forward to Friday 11/8 where a guy name *** P came out and he stated that my duct work was too small and that I have a refrigerant leak. He opened up the front of my air handler and stated that my coils were freezing over. He put the cover back on and left the unit running with NEXT TO NO REFRIGERANT. Please keep in mind, I have 3 kids in this home. Not only did he leave my unit running but he continued to contaminate my air inside my home and endangered my children. He stated that they could do a leak detection test for around $600. I opted out of this as that seemed a bit excessive. My husband got a second opinion and on Saturday 11/9 WITHIN 2 SECONDS, THE TECHNICIAN FOUND THE LEAK IN PLAIN SIGHT WHEN HE OPENED THE AIR HANDLER, THE SAME PLACE *** P OPENED!! I have videos to prove that the leak tester SCREAMED once inserted into the area! *** P continued to tell me that my AC was too old (installed in 2018 - only 6 years old) and that systems only last 8-12 years and that after everything is said and done because THEY REFUSED TO SEARCH FOR THE WARRANTY, I would end up paying for a new unit anyways. Not to mention the excessive quote that they provided at $22,000 for a new unit. When the "manager" called me to discuss my concerns about my appointment on Friday, he didn't care not one bit and shook me off like poo on his shoe. To them, you are just MONEY! - The manager did not want to help me and instead told me point blank that he wasn't going to help me or give me compensation or my money back.

  Customer Answer

  Date: 11/12/2024

  Hello, 

  I wanted to update you to let you know that we have been in contact with **** from ********* and I am pleased with the prompt response from him and the negotiation/compensation on their part. Please close this dispute as no further action is required. 

  Thank you for your help. 

  Business Response

  Date: 11/12/2024

  I do apologize for the misunderstanding of the situation and was happy to talk with you and get this resolved. I am very sorry that another company made you feel the refrigerant leaking is extremely harmful to the point of scaring you and making you feel we put your family at risk. Scare tactics are not ethical but it's common in this industry unfortunately. It was a pleasure dealing with you and I was happy that we could come to a positive outcome. We are very pleased to hear you will use us in the future if needed and I will personally be here if you need at anytime. Thank you again!

   

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  

  Hello, 

  I wanted to update you to let you know that we have been in contact with **** from ********* and I am pleased with the prompt response from him and the negotiation/compensation on their part. Please close this dispute as no further action is required. 

  Thank you for your help. 

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought 16 solar panels from Rinaldi's and two ofthe panels are not perduction correctly, called rinaldi's and was told hey don't do solar any more so i was just out of luck,the panel they installed have a 25 year warranty

  Business Response

  Date: 02/15/2023

  1/26/2017 MR ***** solar was installed by sub contractor but sold through Rinaldis. Mr ***** has had issues with solar panels not showing up on his app but monitoring company shows that they work. We have been out several times to assist. Mr. ***** calls back in Feb 2023 and advised he has two solar panels not working and I advised that we no longer have anything to do with solar. I referred him over to another company that does solar, he called back to advise that they are not doing solar and that we will need to fix the issue. I again responded with that we do not do solar any longer and that he would need to reach out to another local solar company to address his issues. H e responded with I will sue you and hung up the phone. 

  Mr ***** warranty with Rinaldis was a 1 year labor warranty for all work that we had done from 2017 and he has this in writing as well. 

  Business Response

  Date: 02/23/2023

  Mr. ***** is correct as to the money that he has spent with Rinaldis, however he does not have a contract with us except for the proposal that says his A/C has 10 parts warranty and 1 year labor warranty from Rinaldis. Solar panels does say that they have a 25 year part warranty and 1 year labor warranty. Its just like any product that is sold, the selling company offers a 1 year labor warranty which mean they would be responsible  for any issues within that year. However after the 1 year labor the selling company is not responsible for any more free labor. In this case case Rinaldis does not work on solar panels or install solar panels as of 2023 which MR. ***** was made aware of this when we spoke over the phone. He is free to contact any solar company of his choosing and pay for any defected panel that may have went out. We are sorry that this is how you feel but we just dont do solar anymore. 

  Customer Answer

  Date: 02/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was supposed to install a brand new AC heater system about 6 months ago. The first time I go to use my heater it will not work. I have been trying to reach somebody about resolving this, but I have continuously been told that no owners are available and the one supervisor I have spoken to is not trying to resolve this in any way. I paid almost $8,000 for what was supposed to be a brand new AC unit with heat. I am now questioning whether this equipment was new or if it had been tampered with before installation. This company also falsely advertises 24-hour service but I was informed today that they do not do 24-hour service. I would really appreciate being able to get this matter resolved because I do not have extra money that they're trying to make me spend to fix their mess up.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 6, 2022/11/28) */
  Good Morning, I have spoken to this customer and advised that we have taken care of their issues, but the electrical wiring inside their main electrical box is not correct and the wires need to be addressed. The system we put in is the same type system that was taken out. The new system that was installed was inspected by building officials along with registering their equipment with manufacture to get them 10 years of warranty.
  
  I tried to explain this to ****** when I spoke to him on the phone and he and I had a understanding to fix said issues by putting a new heater in which we did and tested all components to have everything working. *** then started blowing out social media and phone lines up using bad language threating us with an attorney and the BBB. we have not done anything wrong. The customers advised that the heat was not heating that well, we sent technician and electrician out to find the wire size in the main electrical box is to small and needs to be replaced. The electrical in the main panel box has altered wiring to sprinkler system they have along with to small of wires to control said heat.
  
  Once *** advised that she was getting Attorneys involved we stopped all contact with her. ****** was a lot easier to get along with.
  
  the customer spent $7200 for the new system after credit was giving for the $853 they paid two months prior. the Modle numbers, invoices we have to prove we have done nothing wrong to this customer.
  
  We also service all of ******s families homes with no issues. ****** even stated he went with us because of our great reputation. We are not a 24/7 service provided in years, we will get back in touch with our customers within 24 hours and open 7 days a week.