Business ProfileforMaster Plus Services Inc.

MPS Inc-Mr. ****** installed a new unit on 2019 in our townhome. I have been a loyal customer for 4 years and he has been aware of all the water situation that has happened on our townhome, water damaging our floor. On October of 2021, it happens again Mr. ****** mention it was because of inclination of the unit due to the water. It wasn't possible because it has only been happening since 2019 when the unit was installed and not before.
The Safety Switch never stopped the unit to avoid water spill. MPS Inc has come to our home and done the maintenances required for the HVAC unit. An experience company should have noticed this problem when was installing the new unit, especially when there is a drainage issue over 85 feet long and no inclination.
MPS, Inc took advantage of my situation, making me pay more than I was supposed to pay for the problem. ****** told me to fix it that the insurance company will reimburse me... I was deceived. I have made multiple contact in different ways, phone calls, texts, email and certified letters. Till this day Mr. ****** has ignore me and haven't respond to any of the different methods of my communication to him. The company has responded, but no response or hasn't taken responsibility of their actions.
The problem could have been fix for $500 by a recommendation of two other A/C technicians, the problem was the exit drainage and not the inclination of the unit. I WAS OVERCHARGED. I WOULD NOT CALL/RECOMMEND MPS INC ANYMORE.