Business ProfileforEnergy Air, Inc.

On 4/14/2023 a technician from ENERGY AIR in Orlando, FL came to install a "new" A/C coil. This followed a previous visit of 2 technicians recommending replacement. The "new" coil was installed work order ********** and marked 3.75 hours labor, receipt number: ******** The total cost was $ 1583.35 paid with check. Out of this $ 1,503 was coil estimate emailed by ENERGY AIR on 04/06/23. I realized the coil sold to me as "new' was 9 years old and about to run out of warranty in less than a year. When the coil has normal warranty of 10 years! I noticed Energy Air actually registered me as owner and purchaser of this coil manufactured 2014 with ******* (the manufacturer) and indeed the coil was 9-10 years old. Is this correct? is this the right way to serve a customer pretending is a new coil while it is 9 years old and almost out of warranty, and make me pay as for a new one? But there is more bad news about this. I called the company and firstly they refused to explain me about coil warranty. Just like that. When I called Energy Air the second time, another manager told me to open myself the A/C unit to see the coil serial number. And so I did. At that point I realized what an unprofessional work performed this technician with the mounting screws. Not one of the mounting screws was attached correctly, they were either loose or tilted badly. Finally, I couldn't see any coil serial numbers on that coil. Just for the frame, for the agent, etc. I contacted *******, the coil manufacturer. They helped me and I found actually the coil serial on the payment receipt from Energy Air. Why couldn't they tell me this upfront and they made me dismantle the A/C unit? Also he technician marked down 3.75 hours of labor, but it wasn't that long. I know from the purchase receipt when left my local ****'s store to arrive home for the technician. And I know the hour he emailed me the receipt of my payment to him. The difference between these times is less than 3 hours!