Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business clearly attempted to not pay out their customers in order to save costs.I sent in multiple screenshots that showed clear proof that I completed the requirements of the ******** especially is interesting that they have a specific policy to then prevent re-evaluating evidence for an offer which is intentionally done to s**** over the ******* NOT RECOMMEND USING *** IF YOU HAVE TO

  Business Response

  Date: 07/16/2025

  Hi,
  
  I've checked that you have contacted RevU directly via email regarding the same issue, which is being reviewed by our team and we will get back to you soon with a reponse on the same email thread.
  
  Thank you, 

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  You ***

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im creating this complaint because I am missing $39 from Rev ** I made a purchase of $30 through Rev * with freecash, for a purchase of a Barkbox. The offer did not credit me, and after creating a ticket with Rev ** I was denied because they said I didnt provide enough proof. I have provided every single piece of proof that I was given. I made my purchase for $30, never left the page, did it immediately after clicking the offer, and still no track. I have all the proof for my completion of this offer, yet Rev* declines due to not having enough proof. ******** is my customer ID on my Rev * portal. Please credit me my missing coins. I am now minus 30 dollars for this offer. I tried reaching out through support email, but received no response, so I am making my report here. Thanks.

  Business Response

  Date: 07/02/2025

  Hi,
  
  I've verified the details and I've escalated the issue to the advertiser and currently the offer is pending offer provider review. This means that the offer provider needs to research the missing credit report and screenshots that you provided to ****. We ask all our offer providers to review the requests within 2 weeks and most do. However, due to various factors, sometimes it takes the offer providers longer to review. Rest assured that this request is in the queue, and that it will be reviewed soon.
  
  Thanks for your patience while we work on this matter!

  Thank you,

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30 2025 I was using the Pay Range App on clicked on an offer of checking my credit score for $1 and entered my Mastercard. Revenue Universe offer said I would be credited $3.20 within an hour of completion. I have not been credited and their customer service did not resolve my issue.

  Business Response

  Date: 07/02/2025

  Hi,
  
  I'm sorry about the inconvenience caused. Did you already file a request on our website? If not, please use the contact support option on the offerwall website to file a request for this.
  
  Here's a handy guide on how to do that.

  - Open your RevU account and click the Support button on the top right.
  - It will show all offers youve clicked or completed in the past 30 days. Select your offer and click Contact Support
  - Fill out the form providing all of the requested data to assist the advertiser in locating your account with them. Please submit the screenshot or confirmation email showing (1) the offer requirements were met and (2) your order ID, order confirmation number, or player ID.

  Once you submit your request, please allow 2 weeks for the advertiser to process your report. In some rare cases, it may take longer.
  
  Thank you!

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a new Chime account for the first time through ******** who uses RevU for some of their surveys and new customer bonuses. It was supposed to be that you deposited qualifying direct deposits within the first 40 days you receive the bonus. ******** tracked that I had never used the app or made an account with Chime but RevU never updated. I received my qualifying direct deposits which Chime confirmed and RevU still never acknowledged. The time on my offer ran out so I was able to contact RevU and showed them my screenshots of the email opening my bank account, the fact ******** tracked it and that I met the direct deposit qualifications. RevU denied my claims saying they never tracked it (not my fault, I did it through ******** and they did) and denied my claim. I believe this company is a scam and they need to be held accountable by people pointing out their scams. I'm owed $350 that they don't want to pay out and they deny you and make it impossible to contact them further to question the denial.

  Business Response

  Date: 06/23/2025

  Hello,

  I am very sorry for the inconvenience here. Unfortunately, I was unable to find your RevU account because there were not enough details provided. As a result, I am unable to give you information about your inquiry. To receive better assistance, I kindly suggest that you reach out to us directly through the following link: https://help.revu.co/more-info. This will allow you to directly connect with our Customer Support Team.

  Thank you.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the ******** app on ****** play and have been playing for over 200 days. I have cashed out 3 times. I have used my phone and only my phone to complete offers. The interface of the app change and they began using RevU for games in **********. There was an offer for *******. It was $67.50. You had to download the app and placed a $10 bet. I did so and was credited my money. I cashed out and suddenly my account is in the negative! I have emailed them multiple times and keep getting the same automated answer! I went to the RevU page and there is no way for me to contact customer service now regarding that particular app as well as another app who also screwed me out off $25.50 for Bet ***. I have sent proof that I completed the offers multiple times and get the runaround. Now, when I play or get my daily reqard it just takes it off my negative balance. I can send proof of my multiple conversions with their horrible customer service. RevU saying "their was suspicious activity in the conversation." It os shown in the shots below. I do not even have a VPN on my phone. This is ridiculous how they keep passing the **** and blaming the network. ******** says contact RevU. RevU blames the network. They accredited my account and they should be responsible for paying! They just realized the offer was too good and don't want to pay!

  Business Response

  Date: 06/22/2025

  Hello,
  
  Thank you for reaching out to us regarding the reversal of your offer credits. We understand that this can be frustrating and we apologize for any inconvenience this may have caused.
  
  There are a few common reasons why offers may be reversed:

  - The order was returned, the service was canceled, or the credit card transaction was reversed.
  - The transaction was flagged as fraudulent by the offer provider. This can happen when a user repeats an offer, falsifies information while completing the offer, or violates the terms of service.
  - The requirements of the offer weren't met.

  The offer provider, not RevU, made this decision. We apologize for any inconvenience this may have caused.
  
  Thank you, 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2025, I participated in one of ****'s offers. The stipulation was to make a purchase of $15.00 or more through one of the vendors listed on the offer page; and upon completion of the purchase, my rewards would be credited to my account within 24 hours, which would've been the 28th. It is now June 16, 2025, and I've yet to receive the reward. I've contacted the company several times, but it's been to no avail. I'm now contacting you with hopes of holding this company accountable regarding their scams and fraudulent business practices! I'm still seeking the rewards that were promised to me for making a purchase, and to also put this duplicitous company on notice!

  Business Response

  Date: 06/17/2025

  Hello,
  
  I am very sorry for the inconvenience here. Unfortunately, I was unable to find your RevU account because there were not enough details provided. As a result, I am unable to give you information about your inquiry. To receive better assistance, I kindly suggest that you reach out to us directly through the following link: ******************************. This will allow you to directly connect with our Customer Support Team.
  
  Thank you.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23477808
  
  I am rejecting this response because:
  I've submitted a claim with them regarding this matter; and have followed up with the claim several times, via email, with no resolution from them. That's why the BBB was contacted! I'd like for them to honor their promise for participating and purchasing items from their offer. Had I known that it was a scam, I never would've wasted my time/money! GIVE ME MY REWARDS!
  

  Sincerely,
  ********* ********

  Business Response

  Date: 06/17/2025

  Hi,
  
  Thanks for writing in.
  
  I understand you are inquiring about the ***** offer. We understand that you may be concerned about the time it takes for the credits to be awarded to your account.
  
  I looked into your account and I see that the offer is pending offer provider review. This means that the offer provider needs to research the missing credit report and screenshots that you provided to ****. We ask all our offer providers to review the requests within 2 weeks and most do. However, due to various factors, sometimes it takes the offer providers longer to review. Rest assured that this request is in the queue, and that it will be reviewed soon.
  
  We sincerely apologize for the delay in processing your credit. We understand how frustrating it can be to wait for a resolution, and we are truly sorry for any inconvenience this may have caused you. Please know that we are committed to reviewing all requests for credits in a timely manner.
  
  Thank you,

  Customer Answer

  Date: 06/17/2025

  Why was my claim closed? I'd previously attached the claim that was submitted to them regarding the issue of not receiving the rewards, which they did nothing about it! THAT'S THE WHOLE REASON FOR CONTACTING THE BBB! I've just read some of their reviews on the BBB website and now know for a fact that this was a scam! So either you all are complicit in this fraudulent behavior or you just don't care about the hard-working consumer? I will continue to pursue this complaint, as something needs to be done about this ************* They're immoral, unethical and have no soul! I'm extremely disappointed with the BBB for allowing companies as this to stay in business! But I get it! IF IT DOESN'T AFFECT YOU, YOU DON'T GIVE A DAMN! HOWEVER, BE MINDFUL THAT "GOD SEES AND KNOWS ALL, AND YOU WILL REAP WHAT YOU'VE SEWN"!!!

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business was advertising to reward Me, ****** ******, a premium currency known as "treasure hunter keys" for a game known as Runescape for a minimum purchase of 15 dollars on a website known as Chewy.com.Was told that keys would be delivered in a day. Key's have not arrived and their own interface says rewarded in a day, while their other interface says five days.

  Business Response

  Date: 06/14/2025

  Hi,
  
  Thank you for reaching out to us regarding the offer that has not yet been credited to your account. We understand how frustrating it can be to wait for an offer to credit, and we apologize for any inconvenience this may have caused.
  
  Please note that some offers may take several days to process and credit to your account automatically. This is due to a waiting period that is put in place to allow offer processing. As we can see on our end, it states that you need to wait 4 days from today for this offer to be credited. We kindly ask for your patience during this time.
  
  If the offer still has not been credited after the waiting period, the option to contact support will appear and you will be able to file a request for us to manually review your offer. Our team will then investigate the issue and do our best to resolve it for you as soon as possible.
  
  We appreciate your understanding and cooperation in this matter. Thank you for being a valued customer.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an offer on the Eureka Surveys App. I did exactly as the offer stated, deposit $10 or more, place your first wager, and play through your deposit to earn dollars. I did exactly what the instructions said and i did not receive anything. My customer ID is ********* and my deposit confirmation number is 5AAVGNE26YZBFUDSCG3C. The full offer was for $55 in which i was not awarded.

  Business Response

  Date: 06/03/2025

  Hello,
  
  I apologize for the delay in resolving this issue. Unfortunately, we are not able to process the credits at this time, as we are still working with the provider to address your concern. We understand that this is frustrating, and we appreciate your patience.
  
  Please rest assured that we are doing everything we can to resolve this as quickly as possible. Thank you for your continued understanding. Once again, sorry for the inconvenience caused here.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23410086
  
  I am rejecting this response because: 

  I have still not received the credits after i provided proof of offer completion.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/04/2025

  Hi,
  
  I have looked into it, and we have not yet received any updates from the advertiser. However, please know that our team is actively working with the advertiser to resolve this as soon as possible. As soon as we receive an update, we will notify you.
  
  Thanks for your patience and understanding in this matter!
  
  Thank you,

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23410086
  
  I am rejecting this response because:
  it has been over a week and I have still not heard a word from Support and I have still not received my credits. my next step will be contacting my attorney general and the ****
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banned from using your offerwall and I would like to know why and appeal to lift the ban. I have spent a lot of time and money on the tasks on the offerwall and now Im banned without explanation or anything at all? Im appealing for a lift of the ban

  Business Response

  Date: 05/19/2025

  Hi,
  
  Thanks for writing in.
  
  We regret to inform you that your account has been banned for fraudulent activity. As per our terms and conditions, any form of fraudulent behavior is strictly prohibited and can result in the suspension or termination of your account.
  
  We take the security and integrity of our service very seriously, and we have a zero-tolerance policy towards any fraudulent activity. I've shared a few reasons due to which your account has been banned:
  
  * Misrepresentation of location attributes: Using a VPN or services that modify or spoof the app functionality, for example.
  * Payment failures: Reversing a payment charge after completing a paid offer, canceling a service too soon, or using a blocked/canceled/invalid charge card.
  * Misrepresentation of eligibility: fraudulently filing a missing rewards report when you have not met all the requirements, attempting to complete the same offer on multiple accounts, etc
  * Using a device or network that previously was flagged or is shared with someone who has already completed the offers.
  * Changing your device identifier multiple times in order to get around restrictions on offers.
  
  Also, I'm sorry as the decision to ban the account is final and we are unable to make any exception here. 

  Thank you,

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** P

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a task on their offer wall that offered $13 for downloading and installing the game RAID. I completed this task correctly and was only rewarded with 13 cents. I filed a complaint via normal channels and received nothing in return. After this I was no longer able to make any type of customer service concern through that particular way. So I emailed them. I was told that it was a bug or an error, that they displayed the incorrect reward amount and the $13 that was displayed as the reward was supposed to be .13 cents. I would have never completed the task to begin with had it been advertised as .13 cents for the reward. I completed this task while it was displayed as being $13 for the reward and then after I completed it in contacted support showing them proof of my concern they then changed the reward amount and did not help me instead told me an overly insisted that they have given me the correct amount. I told them that regardless of whether or not it was a mistake I completed the task while it displayed the reward amount of $13 and that's what I expect to be rewarded with regardless of whether or not it was a mistake on their end. I provided all of the proof that they could need to support my claim to no avail. I did what I could to reach a resolution without having to contact any outside source but this is the outcome.

  Business Response

  Date: 05/14/2025

  Hi,
  
  I'm sorry about the inconvenience caused. I've verified the details on your account and I can confirm the credits processed to your account is accurate as you were eligible for 0.13 dollars on successful installation of the game. As the processed credit amount is correct so I hope the issue is resolved.
  
  Thank you,