Business Profile

Pest Control Services

PestBear

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This complaint totals for this business include complaints filed involving the company's locations throughout Florida.

PestBear has worked and continues to work with BBB in an effort to reduce its number of complaints. BBB recommends that if you have any complaints or concerns, please contact Tom Barry, Owner/Manager, at (800) 737-8232 or e-mail [email protected] prior to contacting BBB.

BBB has received complaints from customers involving billing or collection issues, alleging that the business has billed them for services not provided or billed them after cancelling services. In some cases, customers complain about service issues, alleging that the business has not provided services or is continuing to provide services after cancellation.

BBB has been in contact with PestBear from May 2014 through the present regarding the company's complaint activity.

PestBear believes the underlying cause of the complaints is miscommunication, including the customers telling the technicians to discontinue services which doesn't get communicated back to the office, as well as customers who believe once they cancel their service they don't owe any money. The business has stated it has created a Customer Loyalty Department which will deal with any negative customers or disagreements.

Complaints

This profile includes complaints for PestBear's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

48 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/08/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I prepaid for services which were not completed. I prepaid for "lawn tree and shrub 10 times a year" on 9/9/2024. I received 9 services with my last service on 6/25/2025 (invoice *******). I have called this company multiple times but no one seems to have the authority to amend their billing and servicing system. Out of frustration I finally cancelled my services in August 2025 and now I am receiving an invoice for a service I never received. So not only did I prepay for the 10th service I never received, I'm now being billed for the 10th service I never received (invoice *******).
Business Response
Date: 09/22/2025
Our records show different. But for the benefit of the doubt we have removed the last balance and apologize for the inconvenience.
Customer Answer
Date: 09/23/2025

Better Business Bureau:

I acknowledge that the outstanding balance has been removed, and I accept this resolution so that the matter can be closed. However, I would like to note that the companys response did not address the core issue.
The problem was not only the incorrect billing, but also the fact that the company failed to provide the tenth prepaid service as agreed. Rather than acknowledging this mistake, the response simply stated our records show different, which dismisses the documentation I provided and the repeated attempts I made to resolve the matter directly with the business.
While I am satisfied that I no longer owe a balance, I remain dissatisfied with how the situation was handled and the companys lack of accountability in both delivering services as promised and invoicing accurately.

Sincerely,

***** *****
Initial Complaint
Date:07/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this formal complaint against PestBear regarding repeated billing errors and substandard service.First, I was incorrectly billed for a liquid aeration service that was never performed. PestBears representative, Mr. ***** ******* visited my property and confirmed in person that the service was not completed. He assured me there would be no charge. Despite this, I received a bill for the service.During the following visit, I reviewed footage from my home security system and observed that the technician sprayed only selected areas of my lawn, completely skipping the worst sections. This level of service was unacceptable and did not meet professional ************ a result of these continued issues, I canceled my service with PestBear. I made it clear that I would not pay for services that were either incomplete or never provided. I also requested written confirmation of my account balance with all disputed charges removed.While the liquid aeration charge was eventually removed after another discussion with Mr. ******* PestBear continues to bill me for an additional $50 that I was specifically told would not be charged. This amount has still not been resolved, and no adjustment has been made despite my repeated follow-up.I am requesting the Better Business Bureaus assistance in resolving this matter and in holding PestBear accountable for its billing practices and poor customer service.
Business Response
Date: 08/12/2025

Upon review, our records confirm that the liquid aeration service in question was not performed, and the charge for that service was removed from Mr. ****** account as agreed with our representative, Mr. ***** ******. We apologize for the error and any confusion it may have caused.
Regarding the $50 charge mentioned, our review shows this was for a separate service visit. We understand Mr. ***** believes he was told there would be no charge, and we regret any miscommunication that may have occurred. In the interest of customer goodwill and to bring this matter to a close, we will remove the $50 balance from his account and mark the account as paid in full.
We have also taken steps internally to ensure improved documentation of service adjustments and to prevent similar billing misunderstandings in the future.
We value our customers and strive to provide both accurate billing and quality service. We believe this resolution addresses Mr. ****** concerns and respectfully request that this matter be considered closed.
Initial Complaint
Date:07/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/26/2025, Invoice *******. I was charged $60.18 for lawn service. The technician ******* **** serviced the WRONG home. He serviced my neighbors home instead. I know this because my ring camera spotted him doing the service at my neighbors home instead of mine. ******* **** needs to be fired since he cant read street number and I need the $60.18 Invoice charge removed.
Business Response
Date: 08/12/2025
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused when your lawn service was performed at the incorrect address. We understand how frustrating this must have been and appreciate you letting us know promptly.
We have already addressed this situation with our technician and taken corrective measures to ensure it does not happen again. While we agree this was an error that should not have occurred, we do not believe it warrants termination, as it was an honest mistake that has been properly corrected.
We will be removing the $60.18 charge from your account for Invoice #*******. You will see this reflected on your next statement.
We value your business and appreciate the opportunity to correct this matter. If there is anything further we can do to restore your confidence in our service, please let us know.
Customer Answer
Date: 08/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired pest bear to take of my lawn they killed it . Not once but twice they allowed my lawn to stay bug infested and when they did give me some sod the sod had worms in it. They state they guarantee there work it says it in on the web site . But they dont *** and **** made me sign piece of paper stating no more sod now or in the future for any reason .Ive been told by a professional I need to replace the lawn . Iam getting estimates ast this time . They lie over and over again . They wont let me get to *** ***** thats who I want to talk to but intercept his calls and e-mails. I forwarded a few pictures I have slit more documentation. I would like to resolve quickly . I have been dealing with this for a year anxiety, stress , anger . I saw they dont respond in one of the reviews . I hope they respond to this one . Please help I will not go away .
Business Response
Date: 07/08/2025
Thank you for reaching out regarding your concerns. We understand your frustration and take all customer feedback seriously.
However, we must clarify that our service agreementsigned and acknowledged by youclearly states that PestBear is not responsible for damage to sod or turf, including issues related to insects, disease, drought, or irrigation problems that are beyond our control. This clause exists to prevent any misunderstandings and is standard across our industry.
While we made a one-time courtesy gesture by providing sod in the past, it was done outside of our contractual obligation and with the understandingacknowledged in writingthat no future sod replacements would be offered or expected.
As a company, we stand by our service and maintain detailed records of treatments and communications. We regret that you feel your experience did not meet your expectations, but we must respectfully decline your request for lawn replacement.
If you have additional documentation youd like to share, we are happy to review it. However, based on our agreement and past resolution efforts, PestBear is not liable for the requested $8,000 replacement.
Managers will be reaching out today
Customer Answer
Date: 07/11/2025

Complaint: 23538119

I am rejecting this response because:Acce||
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Please be aware you will have thirty (30) minutes to type and submit your response below. Any correspondence submitted after this time frame may be deleted and it is not guaranteed BBB will receive the information.
OPTION
Complaint: 23538119
I am rejecting this response because: I can not accept their response. Look at the pictures of the progression that I attached. Today I spoke to manager ****** and gave him the information sq footage told him what I am paying just for front lawn 8000.00
. He said he would look to see what his sod would cost. He called back and said he couldn't get the sod cheaper. I asked if he is willing to help pay to resod my front yard over 7000 sq feet. His response was NO......WE CANT DO THAT. They destroyed ****** sq feet of grass. I was left with a cow pasture. Now that I know they are not taking any responsibility for the damage they created. They should remove the 100 guaranteed off their website. I will moved to the next step contacting fla **** of agriculture and consumer affairs. Attorney and Small claims court. If all that fails I will call local news

Sincerely,***** Evers

***** *****
Initial Complaint
Date:06/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a one year pest control with Pest Bear. They are claiming I owe $70 for service in April. Unfortunately, they did not service my home. I have cameras and also never signed or was notified they would be continuing service. They never entered my home to preform any pest service. I would know as I am the homeowner and would be the only person to allow them in my home. Its unethical to fraudulently charge for a service not authorized and never received. I dont have a contract for April. They only sent a bill in the mail.
Business Response
Date: 07/01/2025
Looked at the account and the money was refunded on 6/28/2025. Sorry for the confusion.
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am getting repeated bills for services that I do not want. After much frustration, I called to cancel all services on 4/7/25 and they showed up on 4/9 and still billed me. I called on 4/9 and they said I would not be billed. I canceled because they were coming 1 to 2 times per month and charging me each time. When I met with the Pest Bear *** in November, I was told they would be there once per month and now I have been billed twice on multiple months (both January and March). I want them to refund me for the extra service for the two months and also April 9. I have called them and this has not been resolved.
Business Response
Date: 05/14/2025
As previously discussed via text and phone, your account was upgraded to a monthly service plan, and multiple services have already been completed under this agreement.
Please note that the associated charges will remain as agreed. Should you decide to return as a regular customer in the future, we would be happy to revisit your service plan options at that time.
If you have any further questions or need clarification, feel free to reach out.
Customer Answer
Date: 05/15/2025

Complaint: 23289057

I am rejecting this response because:
1) Their advertising is misleading stating that the mosquito service costs $10 more per treatment. What was not clear is they now came every month (instead of every 3 months that I originally signed up for) and my bill skyrocketed.
2) I canceled their service on March 7 and they came back and billed me for service done on March 8.
They owe me a minimum of one or more service calls.
Sincerely,

****** *******
Customer Answer
Date: 06/04/2025
This issue is not resolved and they charged me for service that was after my call to put my services on hold due to overbilling. When I received the bill for the 4/9 services, I initially called them and they agreed I should not had this service, because they show it in their records, so they initially offered me a free service call in the future. I told them I am no longer using their service so I asked for a refund. The person I was talking to could not do a refund so he said would have to get it authorized and get back. When they did not get back I called again and was told I would not get a refund. This is when I turned to BBB to get this resolved. It does not sound like they will fix their mistake so I hope BBB records this problem and not delete it because it is not resolved.
Initial Complaint
Date:04/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business delivered and installed wrong product on March 28, 2025. Business had agreed to order plugs to match our current yard and install plugs in our yard for $490.00. Business installed St Augustine plugs in our yard on March 28, 2025. These plugs do not match our current yard. This is a totally different grass, and stands out from our other grass in our yard.
Business Response
Date: 04/15/2025

We appreciate the opportunity to respond to the concerns raised.
At the time of service, the customer was present and closely observed the entire installation process. He stood with our technician throughout the job, offering input and guidance on where the plugs should be placed. There was open communication during the installation, and no objections were made regarding the type of grass or the work being performed.
The original work order noted St. ********* grass; however, upon arrival, it was clear the lawn consisted of a mix, including Zoysia. The customer was made aware of this and expressed no concerns at the time of service. It was only several days later that an issue was raised.
Given the circumstances and the customer's involvement during the service, we believe the work was completed as agreed, and no further adjustments are warranted at this time. We remain committed to quality service and clear communication and are happy to work with the customer should any future concerns arise.
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On checking my bill today I see I have a recent charge for liquid aeration, I called pestbears office to quirky this extra charge , the phone *** said they could not do anything about this as I had had this service for 3 years . I requested a copy of the contract that I had signed for this new service as I have been a customer of ********************** since 2015 on the same program 10 treatments per year. With no additional Aeration treatment recurring program added to my knowledge .The phone *** refused to supply any further details or a copy of a contract or authorization ,she said there was nothing else that could be done . This is horrible customer service and as a result I have terminated our 10 year relationship and requested to cancel my account I am disputing these charges for this additional service . What an unethical way to conduct business and to treat a long term customer with such an attitude .
Business Response
Date: 02/25/2025
According to the notes customer called in and spoke to office and the account was given credit and the customer seemed ok with that.
Customer Answer
Date: 02/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We canceled service with the company in August 2024. The first time they sprayed our yard you could see and smell the product. The second time and from that point on they continued to spay our yard there was no smell it wasnt even wet especially in the back and the bugs and weeds just kept multiplying. So we canceled. The man that called said he was the owner and wanted to know why we wanted to cancel. We explained. So he canceled us in August. Now someone came out and sprayed our yard, we called them to tell them we do not have an account, this was in November. We called again and spoke to a gentleman and he said Im sorry, I see where you canceled in August, I will take care of this, you will not get another bill, which the bill was for *****. Now were getting called saying we owe them ******, we dont have a bill and she insisted we have a bill and we didnt cancel until November, but yet the other man said I can see where you canceled in August. Now theyre harassing us whether its through a bill, through the mail or calling us on the phone, it needs to stop.
Business Response
Date: 12/16/2024
We apologize for the inconvenience. The account has been canceled and balance has been removed. You should not get a bill from this point forward. If you do please disregard. Thanks
Customer Answer
Date: 12/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2024, a Pest Bear sales representative visited my home, seeking to earn my business. I shared my disappointment with ****** and ********, companies that failed to deliver on their promises and left me with subpar results. The Pest Bear representative confidently stated, "Give me four months, and your grass will look great," and agreed to cover the cost of a soil sample for an area where I had lost two palm trees. He assured me that the results would be ready within 30 days.Despite these promises, my experience with Pest Bear was disappointing. After raising concerns about my lawns worsening condition, the service manager assured me the yard would be treated and the soil sample addressed. However, the sample wasnt submitted until Septembermonths after the initial promise.The manager reassigned my service to an experienced technician who promised to improve the yard, including fertilizing in early November. I reminded him that I would begin setting up a Christmas light display by mid-November and needed the work completed by then. Despite these clear instructions, as of December 9, 2024, there has been no follow-up, no soil sample results, and no fertilizer applied.I researched St. Augustine grass care and shared that soil pH is critical for its health, citing reputable sources. Pest Bear failed to act on this information or deliver the promised corrective actions. Calls to their headquarters resulted in apologies but no meaningful resolution. When I requested escalation to senior leadership, I was redirected to the same manager, who remained unapologetic and failed to take responsibility.Pest Bear advertises itself as a company dedicated to customer satisfaction, emphasizing reliable solutions and professional service. However, my experience highlights significant gaps in accountability, communication, and follow-through. They have advertised and verbally promised services that they did not successfully deliver with positive results.
Business Response
Date: 01/13/2025
Thank you for taking the time to share your feedback. I sincerely apologize for the disappointment and frustration caused by your experience with our services. Your concerns are valid, and I deeply regret that we fell short of the high standards we strive to uphold.
After reviewing your account and the events leading up to your concerns, I acknowledge the inconvenience and dissatisfaction caused by delays in delivering the soil sample results and the perceived lack of follow-through. While we aimed to address your lawn care needs, its clear we did not meet your expectations or our commitments to you.
Unfortunately, based on the condition and complexities of your lawn and soil, I must honestly acknowledge that achieving the desired results in the timeframe initially promised may not have been realistic. This is a situation that neither Pest Bear nor any other company can fully resolve, as environmental factors and lawn recovery timelines are beyond immediate control.
In light of your dissatisfaction, I am willing to refund the cost of one service as a gesture of goodwill and acknowledgment of the inconvenience caused. However, I cannot offer a full refund as our team invested time, materials, and effort into the services provided.
I understand this may not fully resolve your concerns, but I want to assure you that we take your feedback seriously. I will use it to improve how we set expectations, communicate, and deliver our services in the future.
Thank you again for your patience and for bringing this to our attention. If you have any further questions or wish to discuss this matter further, please dont hesitate to reach out to me directly.
***********************************************************
Customer Answer
Date: 01/17/2025

Complaint: 22662548

I am rejecting this response because:
Thank you for your response to my concerns regarding the inadequate services and poor customer experience I have encountered with your company. While I appreciate your acknowledgment of the shortcomings, your proposed resolution falls significantly short of addressing the core issues and fails to demonstrate the level of accountability I expected.
Your letter acknowledges delays, lack of follow-through, and the inability to meet promised results, yet the rationale providedthat environmental factors and lawn recovery timelines are beyond immediate controldoes not excuse the misrepresentation of your services. It was your representative who assured me, after extensive discussions, that visible improvements would be achieved within four months. The unrealistic promises made by your company directly influenced my decision to contract your services, and their failure has resulted in both financial loss and damage to my property.
Your statement that Pest Bear invested time, materials, and effort is contradicted by documented evidence, including video surveillance, that shows multiple instances of incomplete, skipped, or incorrectly performed treatments. Specifically:
1) Missed Appointments and False Reports: Your records claim services were provided when video footage clearly shows otherwise. On one occasion, no technician arrived despite confirmation of a visit.
2) Negligent Application of Chemicals: The technician's improper use of chemicals caused significant damage to my lawn, a fact the technician later admitted after initially denying responsibility. This is unacceptable and reflects a lack of both professionalism and accountability.
3) Failure to Deliver Soil Sample Results: Despite repeated promises, the results of the soil sample were never provided. I was even charged for this service until I disputed it and received a refund.
4) Unmet Promises to Resolve Issues: Your team repeatedly failed to follow through on commitments to address these concerns, despite my numerous attempts to seek resolution.
Your offer to refund the cost of one service is wholly inadequate given the scope of the issues. Your companys actionsor lack thereofresulted in a failure to deliver the services as advertised and caused direct harm to my property. This is not simply a matter of unmet expectations; it is a breach of trust and professionalism.
To resolve this matter, I demand the following:
1) A full refund of all payments made, as your company failed to provide the promised services and caused further damage to my property.
2) Written acknowledgment of the issues and a detailed explanation of the steps your company will take to ensure such failures do not occur in the future.

If a satisfactory resolution is not provided within 14 days of this letter, I will pursue further action, including reporting your practices to relevant regulatory bodies, and exploring legal options. I have extensive documentation to support my claims, including photographs, videos, and written records of communications, which I am prepared to present if necessary.
I strongly urge you to take this opportunity to resolve this matter professionally and demonstrate that Pest Bear values its customers and their trust.
Sincerely, If you would like to contact me, then you can call me at **************.

Sincerely,

****** ********
Business Response
Date: 01/23/2025
Emailing *** myself to find resolution
Customer Answer
Date: 02/18/2025
Pest Bear has sent me a refund and no further is needed, so I would like to close my complaint as resolved. I would however like the complaint to stand, so other will know and be warned about this company. Thank You! ****** ******** Complaint: *************

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PestBear is NOT a BBB Accredited Business.