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          Point and Pay, LLC has 1 locations, listed below.

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            Business ProfilePoint and Pay, LLC

            Payment Processing Services

            Contact Information

            110 State St E STE D

            Oldsmar, FL 34677-3666

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            Visit Website
            (888) 891-6064

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Point and Pay, LLC is a transactional processing service and also refers questions regarding your bills, records, and status to the agency that issued the bill.

            Business Details

            Location of This Business
            110 State St E STE D, Oldsmar, FL 34677-3666
            BBB File Opened:
            9/13/2012
            Years in Business:
            14
            Business Started:
            5/7/2010
            Business Incorporated:
            5/7/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Marc Gardner, Owner/Manager
            Contact Information

            Principal

            • Mr. Marc Gardner, Owner/Manager

            Customer Contact

            • Mr. Marc Gardner, Owner/Manager
            • Ms. Carrie Krebs, Office Administrator
            • Ms. Alys Winters
            • Ms. Anne Bokneberg, Marketing Manager
            Read More Business Details and See Alerts

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Went to pay my Cuyahoga Property tax this past July.No matter what I did,7times, it declined my legit bank account payment.Using the same account/routing numbers I use to pay all my utility bills,with NO issues,it declined my payment!! Asked my CU and they had no ideas and said another customer has the same issues!! Finally used the phone in number on the tax form and using the SAME account number it miraculously worked! Got a confirmation number of the transaction.Now 5 months later my bank notified me of a delinquent property tax payment.That was verified paid/withdrawn in my checking account.And also verified by the tax auditor as being paid.Now I have a late payment penalty tacked on to my next tax bill!!! How many digits are needed for the account number?? 4?? 6?? 8?? 9?? Routing number was CORRECT!! Called the number to contact and the woman said contact my CU!! Anyone have a clue what the issue is with my online account setup???????
            Read More
            Read 14 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            James G

            02/16/2022

            Point and Pay took 3 payments out of my checking account for one tax bill on my home in Lansing, Michigan. They have had this extra money since December 16th, 2021. They informed me that they could not get a response from the Lansing Treasurer Office to refund the 2 extra payments. The city only received one payment, so why do they have to approve a refund when P&P has the extra funds. I think this is just a way they can keep the funds in their account to possibly generate more interest income. I'll bet hundreds if not thousands of people are being ripped off by extra payments.
            Thanks, *** *

            Point and Pay, LLC Response

            02/21/2022

            Mr. ********, we apologize for the frustration this situation created for you. The refund process was completed on 2/14 so you should have the funds now. I've asked our Client Services team to contact you directly to confirm.

            Unfortunately, yours is a set of unique circumstances and required research with our bank, your bank and our settlement team. Due to the completion of the NACHA process and rules this was not easily solved.

            We appreciate your feedback and patience.
            Read 1 More Customer Review

            Local BBB

            BBB of West Florida

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