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Complaint Details
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Initial Complaint
06/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Every year the same thing happens and I have grown tired of Cryrocells incompetence. In 2008 unfortunately, the hospital screwed up and did not get my son's cord blood. Name is ****** ******** *** ******** So I collected menstrual blood not long after that in case he ever or I ever needed it. Not sure when or why, but it seems every year they put the $149 that I have automatically scheduled to go out of my account to go to his defunct account. I have my account number and all on the check. I am sick and tired of calling every year about a bad memory. They need to get rid of the late fee's and get their act together because I have paid every year. I am currently in touch with the bank now to get back records. They need to look at both my account of ************, my son's ****** ********, and my other son ********* ******** ************. I am sick of their imcompetance and causes me great concern about how they are handling the cord blood and stem cells. It is exceedingly frustrating because I ALWAYS PAY THESE BILLS AND THEY ARE NEVER LATE.Business response
08/19/2022
Business Response /* (1000, 11, 2022/08/02) */ A Company representative contacted Ms. ****** and all has been resolved.Initial Complaint
01/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Dear Sir/Madam we did harvest stem cell at the time of my daughter birth as i was approached by cyro cell executive jamie andersen..she did ask me to pay a certain amount and i duly paid it I lost my job and had a fire accident and moved out of the country which was also informed to cryo cell over email that my inability to continue and requested service cancellation and refund which was never addressed.. They are still keep charging me penalty after penalty.. i needed a resolution for it ASAP like reversal of charges etcBusiness response
03/30/2022
Business Response /* (1000, 12, 2022/02/02) */ The initial processing fee cannot be refunded as the client signed a contract and Cryo-Cell performed the services. The Company will credit any outstanding amounts due at this time. The Company will also send a discontinued storage letter to be signed by the client. Please sign and return. Consumer Response /* (3000, 18, 2022/02/25) */ Dear Sir/madam I am not happy with their response, under any circumstance they should not let go off the stem cell that was harvested unless they give me a refund or they need to forward the stem cell safely to me so I can find an other place to store it within my budgetInitial Complaint
08/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I had used Cryo-Cell to store the stem cells for my 2 children from 1999 & 2005, until I decided to cancel. I cancelled both accounts in 2014 when I received each of the annual renewal bills for both accounts. I called the toll free numbers on the bills and cancelled both before they were due. I even wrote "Cancel" on the bills and returned them in the mail to Cryo-Cell before the due date. I just recently noticed a collection account from Cryo-Cell on my credit report. I never received any follow up billing or collection letter from these accounts that I cancelled years ago. Please remove this incorrect information from my credit report and make sure my bill has a $0 balance and closed. I should not be billed or sent to collection for a prepaid service that I cancelled in advance of next billing. And a collection account should not have ever been created since no services were rendered and no money was due since I cancelled.Business response
10/25/2021
Business Response /* (1000, 7, 2021/09/09) */ There are two accounts for this client. The Company requires a discontinued storage letter upon cancellation and this was not received. One was sent to collections in 2014 and the other in 2016 due to non-payment. There is not any record of contact with the client since 2013 and both accounts have a $0 balance and is no longer being billed. The Company will contact the collection agency to see if the history can be removed from their credit. Consumer Response /* (3000, 12, 2021/09/30) */ Business still has not removed this account from my credit report. Therefore, I do not accept the business response until this account is removed from my credit report. Business Response /* (4000, 18, 2021/10/18) */ The credit agency is removing from the clients credit report. Consumer Response /* (2000, 20, 2021/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Credit report removal has been confirmed, I accept the response.
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Customer Complaints Summary
13 total complaints in the last 3 years.
5 complaints closed in the last 12 months.