Business Profile

Apartments

Aventine at Forest Lakes Apartment Homes

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Complaints

This profile includes complaints for Aventine at Forest Lakes Apartment Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

11 total complaints in the last 3 years.
2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My air conditioning unit has been damaged since the hurricane in September 2024. Despite submitting multiple maintenance requests and contacting the apartment manager directly, the issue remains unresolved. I have been paying between $250$500 per month in electricity, which I believe is due to the ** attempting to run while not functioning properly. Maintenance has visited several times but has failed to address the issue and Ive repeatedly been brushed off. Its unacceptable that my unit is still the only one visibly patched with duct tape, and no permanent repair has been made. I am requesting immediate and proper attention to this matter.I am requesting that my electricity be paid back to me from October 2024 to my lease end in July 2025. And my rent be held until the issue is fixed.
Business Response
Date: 06/26/2025
Maintenance informed the office the times they have been to the apartment they find the tenant has shut off the a/c while she is not home. They have explained to her if the a/c is off by the time she gets home and turns the unit on it will not only take several hours for the apartment to cool but that it will also affect her electric bill due to the unit running for longer periods of time.
Customer Answer
Date: 06/28/2025

Complaint: 23518935

I am rejecting this response because:
I only turn the ** off when it is running days at a time and not working. Me turning the ** off when it is not working is not the cause of the broken ** for the last several months.

Sincerely,

******* ******
Business Response
Date: 07/02/2025
The a/c has never been broken; all work orders have always been addressed the same day. Again, all my techs have stated the same thing, the a/c is always in the off position when they have gone to complete a work order. We are not allowed to just relace a unit because a tenant wants a new one, we still have to be able to service the unit and make any necessary repairs which have always been done. Had there been a need to replace the unit we would have reached out to higher up for that approval. The tenant is only bringing this complaint now to us because she is scheduled to move out on 8/31/25. Prior to this I have never had any complaints in the entire time she has lived on site.
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am looking for help to resolve the roofing problem from my apartment complex. I have maintenance requests and photos of the unresolved matter. My ceiling has had water spots since I moved in 4 years ago. I have filed many maintenance requests for this. Someone came out last year but the problem persist. Now the ceiling is collapsing and actually leaking over our beds. I have filed yet another maintenance request and phone calls to the office and no result has been made. Im afraid of all the mold from this moisture as well as the air quality is now very poor. Please direct me of my next steps to have this matter resolved. Below are just some pictures of what I am dealing with.
Business Response
Date: 08/12/2024
Good Afternoon,
The roof was leaking but was repaired. Unfortunately, with the storm we had we had multiple roof leaks and are in search of a roofing company to come out and make repairs. Our regional is helping locate someone that can do the work as they have to be licensed professionals, and this is not something our maintenance techs can do. We were told that someone should be out making repairs within the next week or so.
Customer Answer
Date: 08/12/2024

Complaint: 22126032

I am rejecting this response because: there was never any repair made. As you can see several requests have been made and some still say pending from 2022. My ceiling has mold in it and has never stopped leaking. No repairs have been made or at least successful repairs. Stains, leakage and mold have never even been looked at or attempted to be fixed.

Sincerely,

******** *******
Business Response
Date: 08/13/2024
Repairs have been made in the past however with this recent roof leak once the roof has been repaired, we can have maintenance go in and make repairs to the ceiling.
Customer Answer
Date: 08/22/2024

Complaint: 22126032

I am rejecting this response because:
I am not surprised today it is raining again on the outside AND on the inside . My son is sleeping with buckets on his bed. Imagine paying $2,000 a month for these conditions. Please help

Sincerely,

******** *******

Business Response
Date: 09/30/2024
Good afternoon,
Due to the issue in her unit my regional approved transferring her into another unit on site and Ms. ******** failed to respond to us. The email was printed out and left on her door as well.
Regards,
Customer Answer
Date: 09/30/2024

Complaint: 22126032

I am rejecting this response because:
**Subject:** Notice of Failure to Maintain or Repair, Rendering Premises Wholly Untenantable; Right to Withhold Rent

Dear Pacifica Management (The Aventine at Forest Lakes)
I have responded to consumer protection with the same response that follows below. I was told they would reach out to The Aventine and I am still awaiting a response from them and The Aventine. The only notification I received on my door was a lease renewal letter for my current unit.

I am paying rent for October 1st 2024, however I am writing to formally notify you, in accordance with Paragraph 30 of my lease agreement, of the ongoing and unresolved repair issue with the ceiling in my unit and over the course of the past four years, I have repeatedly requested repairs to be made, but to date, no action has been taken.

As the necessary repairs have not been completed, I regret to inform you that if the issue is not resolved within the legally mandated timeframe of 20 days. I will withhold rent starting *************************************************************************** 83.20(3).  I respectfully request that you make the specific repairs or maintenance required to restore the unit to a habitable condition.

While I will be able to accept the offer of a new rental unit, it would require assistance with moving my belongings due to medical reasons as being forced to move is beyond my control. If this can be arranged, I am open to that option, given I am able to inspect the new unit for other uninhabitable conditions. Otherwise, I have made every effort to resolve this matter and have acted with due diligence throughout this process. Once the repairs have been completed, I am prepared to remit rent and discuss terms for lease renewal, should that be applicable, as in paragraph 3 I am prepared to default to month to month lease.

Thank you for your prompt attention to this matter. I look forward to your response.

Sincerely,
******** *******
******************************
************
Business Response
Date: 10/01/2024
The company has been more than willing to move her to another unit. The only thing i can say is if she provides receipt of the moving company i can submit the receipt to our corporate office and see if they will credit her account. There is no guarantee they will reimburse her as that is not something they have to do. They are providing the transfer as a courtesy due to the issue. They have however pulled permits to replace the roof, once the permit is approved and we are given the green light roofs should be replaced within the next 30 days.
Customer Answer
Date: 10/01/2024

Complaint: 22126032

I am rejecting this response because:

Thank you for that information. It is difficult to accept an offer without information. Do you have a unit number? Is there a lease contract? Will it be under the same lease with an addendum? What is the cost? Am I able to see the unit before transfer? What is the curtesy offer exactly? I do not have any information about this curtesy other than youre willing to transfer me? I have been exhausting all avenues for some time now trying to be as reasonable and understanding as possible. Please provide more information regarding this curtesy.
Sincerely,

******** *******
Business Response
Date: 10/02/2024
You can stop by the leasing office for further information. It would be a new lease since it is a different unit and the rent would be $1875.00. It would be unit 1922.
Customer Answer
Date: 10/06/2024

Complaint: 22126032

I am rejecting this response because:

Complaint: 22126032

I am rejecting this response because:
I was told the unit would be a downstairs apartment, 1922 is upstairs and I regret to inform you, that building (19) has the same roofing issue. Please see attached photos as my neighbor in building 19 allowed me to come in and take photos. She has requested her ceiling and roof to be fixed as well and has also been battling medical issues from ongoing mold in her unit. Unfortunately, your offer for a remedy to this situation will put me in the exact same situation.I respectfully decline.

Sincerely,

******** *******
Business Response
Date: 10/07/2024
Good Morning,

I find the tenant is now continuing to be difficult. We have found a solution, unit does not have a roof leak. ******** has not stopped by the office to even walk the unit, at this point we request the case be closed.
Customer Answer
Date: 10/08/2024

Complaint: 22126032

I am rejecting this response because:
It is not my wish to be difficult.
Your office closes before I arrive home at 6pm Monday - Friday from work each day. However, I would be available to tour a unit after this time or on the weekend. Of course this can be arranged via email, phone or this site since I have not received any response back from you via email or phone, but I have here. If I must leave work early for this I can, but need to know ahead of time.
I do not see any resolution moving to a unit that is experiencing the same issues I am having with my unit.
As previously mentioned, indeed the unit offered as a solution has leaks. Please see the attached photos of my neighbors unit. The unit offered is the building directly next to my own and the tenants in that building are experiencing the same issues.
She has at least had some repairs made to her ceiling in the past. But the issue persists for them as water continues to stain her ceiling even after these repairs were made.
I apologize if I am being difficult, I am simply trying to resolve this ongoing issue. I am looking forward to resolving this matter.

Sincerely,

******** *******
************
******************************
Business Response
Date: 10/15/2024
We are requesting the complaint be closed at this time. All necessary steps have been taken to accommodate the tenant.
Initial Complaint
Date:04/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
our roof has been leaking for at least four months and i told them alot and made a report ont heir online portal. the leak comes out of the cieling fan lights and fire place they say they dont have a roofer they dont care my mom is on in home hospice also on a oxygen machine at times if needed
Business Response
Date: 04/30/2024
Good Afternoon,
It has been a struggle finding a licensed roofer that will come out and service this property. We finally found someone that can come out. They were here last week and are sending the estimate for approval. This should be taken care of within the next few days.
Customer Answer
Date: 05/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This place has so many problems. From the management not taking care of your needs. To several maintenance issues. Pest issues such and roaches, worm, beetles and rats. The place is infested. Bugs every day, everywhere. Maintenance was contacted almost three times a month. My place flooded numerous occasions and all maintenance did would patch the work. Never got to the root of the issue. They told me it was not an emergency as I was walking in a flooded apartment ankles deep. My ceiling would leak from the apartment above and had mold. They patched it and would have to come right back. Just continuous nightmares.. do not move here. They do not care about you or your health. My toilets overflowed the following day they replaced it. They never finished the job. ********* are disgusting with mildew and trash. It is a nightmare. Save your money. This place is NOT HOME! Constantly stressed like life isn't already stressful.
Business Response
Date: 03/13/2024
Good Morning,
What apartment do they reside in? There is no information on the unit number.
Thank you.
Customer Answer
Date: 03/13/2024

Complaint: 21425869

Unit 4011

Sincerely,

C S
Business Response
Date: 03/13/2024
This tenant moved out September of 2023. They owe a balance with the company, all work orders were always addressed. ********* were clean but could not open them to the public due to repairs that needed to be made around the pool that could be a liability to the company if someone got hurt. I believe they are only now leaving a complaint because I'm sure by now the collection agency has reached out to her for payment. We have not heard from her until now in this complaint since she moved out.
Initial Complaint
Date:01/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Negligence to notification of rats on a second occurance.
Business Response
Date: 01/19/2024
Good Morning, As soon as the tenant made us aware there was an issue. I immediately reached out to a pest control company who is working on rectifying the issue.
Customer Answer
Date: 01/22/2024

Complaint: 21158040

I am rejecting this response because: no one including the exterminator has been to property to talk to me. No proof of work has been shown to me that they have started and havent let me know the name of the exterminator. It has easily been 10 days since they were first notified and situation is getting worse. No compensation has been offered. Said their regional manager would call, which still has yet to happen. This is the second occurrence which means it was not dealt with the first time.

Sincerely,

*************************
Business Response
Date: 01/24/2024
Unfortunately, things like this take time. We can't make the issue disappear in matter of a day. We are diligently working on rectifying the issue.
Customer Answer
Date: 01/25/2024

Complaint: 21158040

I am rejecting this response because: non satisfactory response. No photo evidence or contact reference or even name of company being used has not been given. Plus the response itself came across very inconsiderate. I have a background in pest control who specialized in rodent removal. I know how the process works and have even caught some in the unit myself since youve failed to help. Dont lie to save face or money. Just do your job correctly in first place.

Sincerely,

*************************
Business Response
Date: 01/29/2024
We have been **************. The pest control company was in the unit on Friday, 1/26 to set traps and sealed off entry points. Again, we are doing what needs to be done to rectify the issue.
Initial Complaint
Date:12/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My rental deposit had $819.76 deducted from it for carpet cleaning, resurfacing 2 showers, and postage to tell me they were taking this from my deposit!My understanding is that they are not supposed to deduct for normal wear and tear, which describes the condition it was left in.There were no stains in the carpet.They claimed that I didn't follow the care sheet and damaged the showers. They offered no evidence or reason, just the claim that I didn't do so. The showers were in bad shape when I moved in, certainly not newly resurfaced. I did have to scrub them to remove the mold that grew in damp areas like the showers.All I want is a rrefund for these unjustified deductions.
Business Response
Date: 12/21/2023
Good Afternoon, I had multiple back and forth emails with the tenant. He was disputing charges deducted from his deposit. I provided the past tenant with pictures and paperwork showing he was responsible for the damages but feels he should not have to pay even with the evidence that was provided to him. At this time based off the pictures and documentation we have we are in our right to deduct those fees. Sincerely, Aventine Management
Initial Complaint
Date:11/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have lived at Aventine at Forest Lakes since March 2016. When we first moved in within a few weeks we were already having problems. Our air condition unit started to not work. Within a few months we were put within a group of apartments that got their air conditioners replaced. However, less than a year later that air conditioner was freezing over and needed Freon. Maintenance was the one who did this. This voids the warranty on the air conditioning. Then over a few years it was so hard to get maintenance to come out and do any kind of work. I would even put in work orders and later you could go onto the portal and see that the work order was canceled. During the pandemic our upstairs neighbor allowed their air conditioning unit to freeze. When it thawed all that water went into our unit's space and the water was between the pain and the walls. It was super weird. This happened twice.Each time we would document it and make maintenance aware of it. At that time the maintenance manager and I would get to know each other and talk every now and then. He said he would fix the ceiling, (However this was during the pandemic) the manager said that the rules of the apartment complex was not to have any outsiders to come and do any kind of maintenance unless it was an emergency. I would ask for several months. The maintenance manager said that upper management would not approve it.What's even worse is that the front office was known to NOT answer the phone. They have caller ID and will avoid whom they call trouble makers. They even have nicknames for those of use to put in a lot of complaints or maintenance orders. A previous tenant has heard this coming from one of the management team. This was a few years ago. However the current management will not answer and sit in the office. The pools have been closed for years. The gyms also have been closed. Yet these are amenities we are paying for. We have tried to go swimming but there is a padlock on the pool gate.
Business Response
Date: 11/01/2023
The current tenant is unhappy they have to move out. They were served with a 7 day to vacate due to unreported issues in the unit that have now become a major problem and cannot make repairs while they are living in the unit. The 7 day expired on 10/25/23. We understand that is a short time to find alternate housing so i did allow them to remain in the unit only until 11/3/23 to find something because we need to get into the unit asap.
Customer Answer
Date: 11/02/2023

Complaint: ********

I am rejecting this response because: I have proof I sent in maintenance request. This was back when maintenance would delete then from our view. I even told the maintenance manager I had this proof. I even have video od me telling the maintenance manager this on the day they came out and "noticed" the damage. Also I am apart of a group of over 100 people and a anchor from a local news station who all would say otherwise. I want half of what I paid. This company is known to come up with every reason possible to not pay people back their deposits. I'm not asking for all of it. I want half.

Sincerely,

***************************
Business Response
Date: 11/03/2023
We also have pictures and work orders showing these issues went unreported. The unit cannot be worked on while they are residing in the unit which is why they were served with the 7 day to vacate. They are very unhappy with having to move out which is why they have made this report.
Initial Complaint
Date:09/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** lived here for a year and change and not only was my rent raised by multiple $100s but this was after double digit maintenance issues such as no AC for nearly a week, reoccurring bugs (cockroaches and spiders primarily), and even things like doorknobs falling off to the main entry point.Also, cant forget the time it flooded from the upstairs and left large watermarks and holes in my roof due to half a*s maintenance. On top of all of this, ********* have not been functional in half a year at least(green water) and I have to do laundry at my parents house because the dryers never work. The business(Aventine) response to this was and I quote "Amenities are not part of the rent and are not paid for which". Just on the website to draw you in but they have no desire to undergo upkeep. Hopefully I can help someone else from getting trapped in this place and hopefully the business is sold to owners/ staff who care at all.
Business Response
Date: 09/25/2023
Good Afternoon, The tenant filed this complaint because he is upset he was billed a $100 late fee. Rent is due on the 1st and have a grace ****** through the 3rd before they are charged the late fee on the 4th, he paid his rent on the 4th. He has no open work orders in the system, all work orders were completed in a timely manner. He has not requested pest control services and all of our tenants units are treated on a quarterly basis. They are aware if there is an issue they can request to be serviced the following week on our scheduled day. Our pools have only been closed for a month and a half, we were having issues finding a pool company that could come out and service us as many pool companies are short staffed and cannot take on another property. We found a new company that could come out next week and start servicing both our pools. In regards to the rent increase, the renewal rate offered to him was $94.00 more than what he was paying, he agreed and signed a new lease effective August 1st of this year. The old rent amount was $1569 and is now $1663. If you have any questions, please feel free to reach back out to me.
Customer Answer
Date: 09/25/2023

Complaint: 20652752

I am rejecting this response because:
Unfortunately for Aventine, the $100 late fee that finally made me report them for their negligence is not the only issue. This does not affect the horrible state of the pool and many aspects of the apartments themselves. The reviews all over BBB and ****** paint the clear picture that this is a predatory business that lies and aims to trap its tenants before they realize the mistake they made.
Black Mold, Pest Infestations and all around laziness by complex to avoid any changes in 5 years There are reviews from half a decade ago suffering same things I currently am and no improvement. Maybe put the difference in rent you charge to actual improvements? Just a thought, Aventine.

Sincerely,

***********************
Business Response
Date: 09/26/2023
Good Afternoon,
As stated in my previous response there are no issues in the unit, all work orders have been addressed in a timely manner. We keep track of all work orders that come in and it is documented on what and when it was done. We do not have control over 3rd party companies and cannot make them come to our property to service us if they say they cannot come out. This is all in retaliation to the late fee that was billed, I believe this complaint should be closed out.
Customer Answer
Date: 09/26/2023

Complaint: 20652752

I am rejecting this response because:
I have lived here for a year and 2 months, not missed a payment once or caused any problems and paying one day late warrants a $100 late fee? While this is the scummiest if scummy practices I will reiterate, the final straw that has led to this complaint is irrelevant if the maintenance issues Ive endured, blatant lies about amenities being repaired to get me to resign(Pool/ Laundry Rooms) and various other shows of unprofessionalism are proven and undeniable. See photos in initial complaint.
I cannot make this up, there is an entire ************** dedicated to residents suffering with mold, maintenance and pest problems that go unresolved because the office staff is seemingly more concerned about getting reviews removed. There is a reason issues from reviews 5 years ago and countless ownership groups prior are still not fixed and honestly in worse shape, and deleting this complaint only further lets *********** get away with s******* over hardworking people.

Sincerely,

***********************
Business Response
Date: 09/27/2023
Good Afternoon,
I would like to speak with one of the representatives to go over this matter. I would like to go over all work orders entered by the tenant in the system and what was done to correct the issues as well as the lease and the renewal rate. At this point I find it absurd anyone can just make things up that are untrue just because they were billed a late fee they incurred for paying their rent late.
Thank you and looking forward to speaking with someone.
Customer Answer
Date: 09/28/2023

Complaint: 20652752

I am rejecting this response because:

There are pictures below..
I was unable to add the one of my roommates, the cockroach but have them to share with whomever necessary.
Please let me know when you would like a tour of my home and I will show you the shotty workmanship and cobwebs from bugs. My cell is *************.
Stop leaning on your absurd $100 late fee as an excuse to not do your job and focus on your incompetence and many negative reviews agreeing with my sentiments.
Look forward to talking!
Sincerely,

***********************
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a tenant of 2 years in the same unit, I opened a maintenance ticket for an issue with the bathtub. The ticket remained unresolved for 5 months with updates stating waiting on the plumber. In that length of the time, the issue created a water leak into the walls and floor of the bathroom, which lead to microbial growth forming. On August 2, 2023 the plumber was FINALLY scheduled. When the bathtub was removed and demolition occurred, as I suspected the microbial growth had spread and is a severity to health and safety issues. There is also dry rotted wood studs in the walls. The office was notified by letter, and many follow *** of the unsanitary condition it is to live and use a facility with microbial growth. I requested and insisted to be relocated to a different unit that is available and have been blatantly ignored more than once. The management wants to receive rent on time but not to right by the tenants paying. It is unacceptable to expect tenants to live with microbial growth and be satisfied with a band aid approach to getting it properly handled.
Business Response
Date: 08/16/2023
Good Afternoon,
The issues in the unit have already been addressed and corrected.
Customer Answer
Date: 08/17/2023

Complaint: 20412701

I am rejecting this response because:
the repair was not handled properly and left incomplete.
The property refused to take care of the mold and dry rot issues that were found when the previous tub was taken out, and the new bathtub was installed properly either.

The response by the property isnt the whole truth.

Sincerely,

***********************
Business Response
Date: 08/17/2023
Maintenance has assured me the work was completed. I will have them go back out to be sure nothing was missed.
Customer Answer
Date: 08/17/2023

Complaint: 20412701

I am rejecting this response because:
Maintenance doesnt know what a finished bathroom is supposed to have and only painted over the drywall mud.
The bathroom still has mold behind the walls and dry rotted wood within the walls as well, which has not been treated or properly fixed, covering it up doesnt make it go away.

Sincerely,

***********************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For starters, the rental office has little to no availability when it comes to hours to get into contact with them. The problem that I currently have is that they are attempting to evict me due to a payment not received however, the payment (February months rent) was paid in full on the 1st of the month. Their policy for payment as told multiple times is that we have till the 3rd of each month to pay. The payment and money was processed on the 1st. However three days later I was unknowingly charged a late fee for not paying February rent I have a transaction history and even through their own payment portal have information to back that I paid in full on the 1st of the month as I have done since I have been here. They also charge administrative fees for paying rent. The mobile way (the way I pay) is almost a 4 dollar convince fee, and they charge a 25 dollar fee for paying for paying with a cashiers check. Please investigate that shady business practice as well as my current situation. For an end result I would like they late fee credited towards my months rent, an apology letter and email. As well as a way to pay my rent with out being charged a fee.
Business Response
Date: 03/02/2023
Good Morning,

We received an email from our accounting department that the payment they made NSF'd and did not go through. We are required to make tenants aware when their payment does not go through. This was explained in detail to the tenant so that they could make the payment.
Regards,
**************************;

Customer Answer
Date: 03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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Aventine at Forest Lakes Apartment Homes is NOT a BBB Accredited Business.