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Business Profile

Vitamins and Supplements

Tricho Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Tricho Labs's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tricho Labs has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tricho Labs

      13266 Byrd Dr STE 573 Odessa, FL 33556-5319

    • Tricho Labs

      2260 118th Ave N Saint Petersburg, FL 33716-1929

    • Tricho Labs

      115 E 23rd St Fl 1365 # 3 New York, NY 10010-4508

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 14th, 2025 I placed an order for folliboost, never received product, I called gentleman said he would check with management, never heard back, when I attempted to call back recording stating their phone system was not working told to try e-mail, not able to contact through e-mail, never received product. I placed a new order on 4-25-2025 order #***** $144.00 email was sent on 5-2-25 stating folliboost was on it's way today is 5-24-2025 have not received product, same as last time unable to contact the business. I would really like to receive the products I ordered.Thank you

    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON March 21 I placed order for Hair growth vitamins and Order number attached. I have never received order. and no response from company. I have called many times and number doesn't work and emailed and no response. Company Address in now ***** on web site. Just want product or refund Thank you ***** *******

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23026760

      I would gladly accept this response upon receipt of a refund. Please refund the card used in Order #***** (shown in the attached).

      I've attached a screenshot from my email showing the attempts I made in communicating with TrichoLabs.

      If there is a better email to use when communicating with TrichoLabs than those listed in this complaint, please let me know so we can arrange the refund should they be unable to refund the card used in the above order number.

      Sincerely,

      ***** ********

      Business Response

      Date: 03/12/2025

      Hi,

      Thank you for notifying us of the complaint. We have looked into it and we did not receive any emails from the customer regarding the matter. In any case, we would be happy to issue a full refund for the customer. Please let us know what the next steps are.

      Thank you.

      Kind Regards,

      Tricho Labs Team

      Business Response

      Date: 03/13/2025

      Hi ****,

      Thank you for your response. Please kindly send a photo of the products showing the expiration date and we can forward it to our team for a refund.

       

      Thank you.

      Kind Regards,

      Tricho Labs

      Customer Answer

      Date: 03/17/2025

       
      Complaint: 23026760

      Good afternoon,

      I think there may be some confusion as my name is ***** not ****. Regardless, I've attached the images.

      Thank you!

      Sincerely,

      ***** ********

      Business Response

      Date: 03/20/2025

      Hi *****,

      Thank you for providing the photos. We have issued your full refund to be credited to the card you used to place the order. Please allow at least 3 to 7 business days for the refund to post on your account.

      Please don't hesitate to reach out to us if you need further assistance.

      Kind Regards,

      Tricho Labs Support

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************n file from original purchase or to Zelle or Venmo me the $144.00 refund. Their Tricholabs.com website states "Customer Satisfaction is Our #1 Priority." This is definitely not my experience. The refund policy on the website makes no reference that refunds must be made via PayPal. They have offered no agreeable resolution. I appreciate BBB's assistance in obtaining my refund.

      Business Response

      Date: 09/11/2023

      On April 30 the customer placed an order for 6 bottles of Folliboost, for $144.

      On August 16th we processed the refund request of $144, which should have taken 3 - 10 business days to receive. They will need to check with their bank for the refund.

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Foliboost. It did not work, I requested an RMA received that and returned all the unused product and the empty bottle. 3/9/2023 I have been told multiple times that I have to have a PayPal account to get my refund. I do not want to have a PayPal account.

      Business Response

      Date: 07/26/2023

      We do show that the returned items were received. A refund of $144 will be sent once she confirms her PayPal information for our refund department to issue refund to the PayPal account.

    • Initial Complaint

      Date:04/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6 bottles of Folliboost product were returned; the package was received by Tricho Labs in ************* ** on April 17, 2023. **** Tracking number is ***********************. The business has confirmed receipt of it and agree I am due a refund. Tricho Labs refuses to refund $155.97 to my original form a payment on a **** credit card. They insist on refunding money to PayPal. I do not have a PayPal account and have no desire to open an account. I suggested they send a paper check to which they refused. Their Tricholabs.com website states "Customer Satisfaction is Our #1 Priority." This is not my experience. The refund policy on the website makes no reference that refunds must be made via PayPal. I have called several times and requested to speak with a supervisor for resolution. They have offered no resolution. I appreciate BBB's assistance in obtaining my refund.

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 19917468

      I am rejecting this response because:  The tracking number that Tricho Labs provided the BBB is for the same shipment tracking information for the initial order that was sent and shipped to the incorrect address and received on 4/1/23 at someone's front desk at the incorrect address in **********, **, but was NEVER RECEIVED by me at my home on ***************, *********, **. I don't know if they didn't think that I would not be smart enough to check the **** mail tracking information, but I did, and Tricho mentioned that they sent out a new shipment, but this is NOT TRUE, as I have NOT RECEIVED a replacement from them nor any new tracking information or email from them.

      Sincerely,

      *******************************and this time and this time I spoke to a woman by the agent number of 195 and I explained my ordeal to her again and that I wanted my order that I had already been charged for, and was pretty much told the same thing as what the first rep had assured me of reordering for me; but once again, I never received a replacement order for my product. As I mentioned, I'm a senior, and I do not have extra money to be wasting, but I would like my product or reimbursement of my $144.00.

      Business Response

      Date: 04/12/2023

      The customer is complaining about non receipt but this has already been reshipped and the tracking number is **********************.

      Business Response

      Date: 04/14/2023

      I apologize for  the previous tracking number provided. The correct tracking number for the reshipment is **** Tracking Number:
      9405536206248670812343 and below is the latest update:

      Delivered

      Delivered, In/At Mailbox
      *********, ** 53214 
      April 13, 2023, 11:17 am

      Customer Answer

      Date: 04/17/2023

       
      Complaint: 19917468

      I am rejecting this response because:

      Sincerely,

      *******************************

      Customer Answer

      Date: 04/17/2023

       
      Complaint: 19917468

      I am rejecting this response because:

      BBB - I attempted to insert my response to this email, however, I may have inadvertently touched something incorrectly, as I was unable to respond to this message, but the response from Tricho Labs saying that they mailed a shipment to a ***** address, once again, this is NOT MY ZIPCODE. My zipcode is *****, and I still have NOT received my order!

      Sincerely,

      *******************************

      Customer Answer

      Date: 05/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Dear Better Business Bureau,

      I'm writing to you once again to let you know that the package that I had hoped to receive from Tricho Labs actually and finally arrived today, Tuesday, 5/2/23. I actually thought that I would never receive it and that I'd lost my money, but I DID RECEIVE IT TODAY, and I thank you for all your efforts. It definitely paid off for me to write you. Thank you again!!


      Sincerely,

      *******************************

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 19867675

      I am rejecting this response because   :IT IS NOT ME. 

      Sincerely,

      ******************* 3-24-2023 spoke with ****** #***. To this day 3-29-2023 I have never received my refund. I would like it credited to my original purchase credit card not paypal. I would appreciate anything you could do to resolve this situation.

      Business Response

      Date: 03/30/2023

      Hello,

      We had an issue where we could not send a refund via credit card, due to an issue with our processer.

      But we issued a refund via check.

      FOR CHECK REFUND:Order#: 59A9563417
      Name: ***********************
      Amount to refund: $144.00
      Refund reason:Returned
      Shipping address:
      ***********************
      1376 ***********
      alden, ** ***** **

      Business Response

      Date: 04/14/2023

      Customer was sent money through Paypal.

    • Initial Complaint

      Date:03/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes, they finally refunded my money. 

      Sincerely,

      *****************************

      Business Response

      Date: 03/31/2023

      Hello,

       

      This person was refunded through Paypal. Attached the information.

       

      Thank you,

    Tricho Labs is NOT a BBB Accredited Business.

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