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Business Profile

Online Retailer

Oak & Luna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Oak & Luna's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oak & Luna has 2 locations, listed below.

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    Customer Review Ratings

    1.25

    Average of 111 Customer Reviews

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    Review Details

    • Larissa B

      Date: 07/09/2025

      This company exploits the desire for jewelry that holds sentimental value or is special to the buyer. They mislead customers by suggesting that their products can be easily returned/exchanged . They sell items and then push extended warranties, claiming that returns are straightforward when they are not. After the sale, they attempt to upsell additional services. This is a scam operation, and I strongly advise against supporting a company that preys on emotional purchases. The high prices are not justified by the quality provided. In my case, I saved for months to buy a bracelet, but upon receiving it, it was too large. I tried to use their supposedly "great return policy" just to exchange it for a fitting bracelet. A local jeweler would have adjusted it for free, but this company charged a fee. It's not about the cost but the principle; they sell jewelry they know might not fit and then charge to adjust it. This company is deceiving everyday people who want to support businesses and receive quality jewelry. My experience suggests they're trying to grow their business by scamming customers after the initial purchase. Buyer beware.

    • Annemarie B

      Date: 06/26/2025

      I placed a custom order on June 10, 2025. They confirmed and said it was shipped on June 12, 2025. Haven’t received order and they claim it is still waiting to be picked up by USPS. I’ve paid for it and don’t believe I will ever receive it. You can’t call the Customer Service telephone number provided as it responds with a text message. This company is a scam. I emailed them and get AI responses back. I want my money back and I don’t want a store credit. I don’t want to do business with them anymore.

      Oak & Luna

      Date: 06/30/2025

      Hi *********,


      We're very sorry to hear about the frustration you've experienced and your concerns regarding the delay.


      Please rest assured that we are not a scam — we are a legitimate business, and your order is very important to us. While our customer service is email-based (and does not operate by phone), every message is handled with care by our human support team, not AI.


      I’ve personally reached out to you via email with an update regarding the status of your order, along with the next steps we can take to resolve this for you. We apologize for the delay and any lack of communication you experienced — it’s not the standard we aim to provide.


      Thank you for your patience, and we hope to make this right for you.


      Sincerely,

    • TJ B

      Date: 05/13/2025

      Absolutely horrible experience. Item didn't arrive for Mother's Day after guaranteed delivery was advertised. Terrible customer service with AI generated responses that offer no real solutions. The lack of prioritizing shipping is a huge red flag for an online store. Never purchase from this company!

    • Joseph F

      Date: 05/13/2025

      Just looking for your money on a one time purchase. Will do whatever they have to for you to make a purchase and then whatever they have to in order to keep the money. Don’t expect them to honor anything above taking your money and offering some sort of product. Anything else on top of that is too much to ask.

    • Ginny J

      Date: 04/24/2025

      I love my first purchase few months ago - a $340 gold willow disc on chain with small diamond - bought for $340 . Tried to buy a second today—/ price $460.! ***** tarrifs? Or corporate greed? Come on people. Ridiculous hike so won’t buy.




      Oak & Luna

      Date: 04/28/2025

      Hi Ginny,

      Thank you so much for taking the time to share your feedback — we truly appreciate hearing from our customers.

      We're glad to know you loved your first purchase with us, and we’re sorry to hear that the price change impacted your decision to buy again. Please know that we’ve reached out to you directly via email to discuss this further and see how we can help.

      The jewelry industry is highly competitive, and we remain committed to offering our customers the highest quality craftsmanship, premium materials, and meaningful designs. Pricing is occasionally adjusted based on material costs, evolving design work, and other market factors — not arbitrarily — to ensure the value of each piece is accurately reflected and sustained.

      We’re also constantly working to introduce fresh designs and meaningful collections while maintaining the level of care and quality you’ve come to expect from us.

      We’d love the opportunity to welcome you back and assist you personally if you decide to reconsider.

      Please don’t hesitate to reply to our message or contact our customer care team anytime.

      Warm regards,

    • Mary Mee H

      Date: 04/22/2025

      My package indicates that it has a shipping label since 4 /9/2025 and has not moved. Nobody wants to help me.

      Oak & Luna

      Date: 04/24/2025

      Dear ****,


      Thank you for bringing this to our attention, and I apologize for the delay and the frustration it has caused. This is absolutely not the standard of service we strive to provide.


      We understand how disappointing it is when a delivery takes longer than expected, especially when it feels like no one is helping. Please rest assured, weve already reached out to you directly via email with a detailed update on your shipment and are closely monitoring the situation with the carrier.


      Our team is committed to resolving this for you as quickly as possible, and were here to support you every step of the way.


      Warm regards,

    • Nan B

      Date: 04/08/2025

      Ordered a personalized bracelet size 7 received bracelet it was a size 8. They want me to pay ***** to have it resized. Will not refund me because it was personalized. I will never buy anything from them again. ******** customer service.

      Oak & Luna

      Date: 04/10/2025

      Hi ***, 


      Thank you so much for reaching out and sharing your experience.


      We understand how disappointing it can be to receive the a size that isn't suitable, and Im really sorry for the frustration this caused. Weve reached out to you by email to discuss your return options further, and I trust that weve been able to reach a resolution youre satisfied with.


      We truly appreciate your patience, and were looking forward to resizing your bracelet to a more suitable size so you can enjoy it just the way it was meant to be.


      If theres anything else we can assist with, please dont hesitate to let us know.


      Warm regards,

    • Kayla C

      Date: 03/27/2025

      Absolutely garbage quality of jewelry. Extremely expensive and extremely cheap. Ordered a necklace that broke before I ever even put it on. Was offered a store credit since they don't give refunds, shocking. I used the store credit and ordered an anklet. It's so short I can only wear it as a bracelet and I'm appalled at the cheap quality when it's valued to be about $150 for "sterling silver". Very cheap and SO THIN.

    • Jason F

      Date: 03/05/2025

      This company is a scam. First, they wouldn't accept the coupon that they provided. Should of been the 1st red flag. They never shipped the $178 order. Was supposed to be delivered on the 3rd. They keep coming up with excuses. Total scam

    • Chad W

      Date: 02/26/2025

      They claim that their bar necklaces are "solid gold" when in reality they are hollow. They delivered less than $75 in gold for nearly $500 retail.

      Oak & Luna

      Date: 03/03/2025

      Hi ****, 


      Thank you for sharing your feedback. Were truly sorry to hear that youre not satisfied with your recent purchase. We want to clarify that when we refer to our bar necklaces as solid gold, we are referring to the material used in the creation of the jewelry, which is indeed 14k solid gold.


      We understand your concerns, and we would love the opportunity to discuss this with you further. We will reach out to you via email to address your experience in more detail.


      In the meantime, wed like to remind you that we offer a 60-day return period if you are not 100% satisfied with your order. Please feel free to contact us if you would like to initiate a return or if you have any other questions.


      Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.


      Best regards,

    Oak & Luna is NOT a BBB Accredited Business.

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