Complaints

This profile includes complaints for Rainmaker Health Solutions Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rainmaker Health Solutions Inc. has 2 locations, listed below.

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  Rainmaker Health Solutions Inc.

  Ocoee, FL 34761

• 

  Rainmaker Health Solutions Inc.

  1540 International Pkwy Lake Mary, FL 32746-5096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th, 2023; My daughter had an eye exam at ****** ****** of Ocoee. We we able to pick out her glasses and the total cost of the glasses were $524. I had to make a full payment for the glasses before they could order them. I also paid $59.00 for the eye exam, that was my deductible after my vision insurance was applied. On April 20th, 2023, I paid $250 for my daughter’s glasses and on the next day, I submitted another payment of $274 on the 21st of April 2023. This gives the total amount of $583 for my daughter’s glasses. We waited for the glasses to come for a month. I called the business multiple times and the workers were telling me that the glasses were on back order. 2 weeks goes by and the same results, the glasses were being made. The following week, my daughter and sister goes to ****** ****** of Ocoee and the business was closed. Now, online, it showing that it is permanently closed. I called ****** **** Plan, my insurance company, informed them what happened and to get the next steps. My insurance stated that ****** ****** never submitted a claim for my daughter’s eye exam nor did they submit a claim for my daughter’s glasses. In total, I spent $583.57 with ****** ****** and did not receive my daughter’s glasses nor did they provide me with my daughter’s prescription to be able to get her some new glasses. I am requesting that the Better Business Bureau to advocate on my behalf to reallocate the funds that were spent with Pearl Vision. Attached to this claim are my bank statements where funds were paid to ****** ****** of Ocoee

  Business Response

  Date: 08/09/2023

  Hello ******

   

  Thank you for reaching out to ****** ****** via the BBB.

   

  We regret to hear that the store unexpectedly closed while you were awaiting your purchase.

   

  As such, we have escalated this to the Regional Manager of that region.  You should expect to hear back from either them or us with an update within 5 business days.

   

  We apologize for this inconvenience, and we will make sure this issue gets resolved for you as this is not ok.

   

  Thank you,

  Luxottica Customer Resolution Team