Business ProfileforAlberto Fasciani USA

This communication is regarding my order placed with you on November 9, 2022 and which to date I have NOT received despite numerous respectful text, direct message, phone, and email communications between your company and me in my desperate attempt to determine the status of my order (some of which have been completely IGNORED by your company). Here are important facts relevant to my order and subsequent loss of confidence in your business. Payment was completed by me in full by November 9, 2022 (second of two payments supplied that day). Blaire M********* provided a confident ship date of mid-February 2023, which she clearly stated took into account the Christmas holiday She volunteered additionally she was having no difficulties receiving her orders from the Alberto Fasciani factory in Italy in a timely manner. In the THREE MONTHS that have elapsed since the estimated delivery date, I have been given highly conflicting updates, including assurances that my order had already shipped and estimated days of arrival to my home, followed by statements that there were more delays and my order would be shipped soon, so you can see my concern. I can provide documentation of payments and various forms of communications with *** ********** ******* employees Blaire, Ashley, and Matteo from October 28, 2022 to date as well as corresponding lack of responses. The specific details of my paid order for your reference are as follows: Firenze Dressage Boots in Rustic 52 leather, high bow with punch border and large embossed logo. Measurements of: Foot - 38 Calf - 37cm Height -44cm; Alberto Fasciani wooden boot trees made to measure for Firenze Dressage Boots in measurements listed above; Shipping to my home address