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Find a Location

Red Fern Pet Lodge LLC has 1 locations, listed below.

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    Business ProfileforRed Fern Pet Lodge LLC

    Pet Services

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1509 NE 22nd Ave, Ocala, FL 34470-4761
    BBB File Opened:
    7/14/2020
    Years in Business:
    9
    Business Started:
    2/4/2015
    Business Started Locally:
    2/4/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Garnet S. Andrews

    Customer Contact

    • Garnet S. Andrews
    • Richard L. Andrews Jr.

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/07/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Thought long and hard about posting what has transpired with our English Bulldog Chevy . I want everyone to be aware of the events . We used Red Fern Pet Lodge to board the two dogs to go out of town to visit family . If anyone knows us we love our 4 legged family members. They were dropped off yesterday at 9 am with instructions that Chevy our English bulldog was not allowed outside but only to go to the bathroom due to excessive heat we are having currently. At 4pm we get a call from the office at Redfern pet lodge that Chevy is over heated and was brought into the office . So that means he was left outside for excessive amount of time because it does not happen within moments . Then we Board our flight which is 2 1/2 hours . We land and we have a text from the owner of the lodge to call him. At this time I knew something was wrong . The call was the dreaded phone call I knew what it was at that time. He called to let us know Chevy passed away . So I get off that call and I call Uf emergency vet to get the info on our dog . The veterinarian was amazing . He went over the intake of Chevy . His temp was 109 (which is organ failure ) . I asked him his medical opinion on Chevy . He said he died due to heat stroke and organ failure. So I proceed to get more info on the situation . First call we received was at 4:02 pm . Asked the vet what time was intake ? 5:48 pm 1 hour 46 mins and his temp was still 109 degrees . Please explain how a kennel that is suppose to care and listen to your requests allows any dog to reach deadly temperatures? I want everyone to know the neglect this place has for others animals !!! Beware of this kennel and the lack of knowledge for other animals.updated got more info from the if vet . Redfern did nothing to cool him off at all. Also refused to show all cameras from that day just picked and chose what he wanted us to see . Also ********* ******** is still mia

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Debra R

    5 stars

    08/28/2021

    This is the second time I have left my dogs at Red Fern. I am extremely grateful to the staff and especially Dillion for over seeing my children. They are family to me there's no other words that I can express how much I appreciate their service. One of my dogs had to be put down while I was away, he had cancer, he evidently waited until mommy was away before he decided to go over the rainbow bridge. They constantly kept me updated on his progress and my other five dogs and went above and beyond the call to help my dog. It still hurts that he's gone, but I will be eternally grateful to all of you. Thank you again and may God bless you. Debbie

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