Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My most recent purchase at Pearson Nissan of Ocala Florida on 4/29/25 has turned into a nightmare. I traded my 2020 Nissan Murano for a 2025 Nissan Altima. 2 days after the purchase (5/1/25) I noticed swirl like scratches imbedded in different parts of the cars paint finish. The scratches were right down into the paint and not wax. I took the car back to the dealer on 5/3/25 and the manager confirmed the scratches and offered to paint the car. I purchased a new car and expected it to be in pristine condition. A new paint job is not pristine. I do not feel this was fair and wanted a replacement. The dealership did not have another ****** and was not willing to take back the original ****** at the purchase price I paid. I was told that it was my responsibility to fully inspect the new car that should be in pristine condition. They only wanted to give me used resale value of the new 2025 Altima at a loss.

  Business Response

  Date: 05/15/2025

  ******* ******* purchased a 2025 Nissan Altima from Pearson Nissan on 04/29/2025.  One day after the purchase, Mr. ******* called and asked if he could return the vehicle.  Florida law states that there is no right to recission on vehicle sales as long as the documents were signed by the customer in the dealership.  Two days later Mr. ******* contacted his salesperson threating with legal action.  Apparently, Mr. ******** neighbor noticed some minor paint damage on the door.  Our sales managers offered to send the Altima to the best autobody shop in Ocala at the dealership expense.  Mr. ******* was not happy with this solution.  Mr. ******* would only be satisfied is he received another new vehicle as an even exchange.  Pearson Nissan did not have another Altima in stock.  We worked a deal on a Nissan Rogue at a $1500 loss to the dealer. Mr. ******* stated, same payment or no deal.  Therefore, Pearson Nissan could come to an agreement with Mr. ************** He returned several days later to have leather seats put in the Altima.  He. also requested that we start the process to have the Altima painted.  

   

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Pearson Nissan of Ocala and spoke with ****** ***** about canceling a warranty I no longer wanted, she told me to send her information in which I did and she cancelled the warranty. She let me know that they would be sending a refund check for the amount of $1605.93 to go towards my vehicle. I received the check at my residence and took it to my bank to cash to put towards my vehicle as I always pay with cash and was putting extra towards it as well. When I cashed the check and paid my car everything was fine I later found out that they cancelled the check and took the amount out of my personal account, and I was charged a check cancellation fee on top of the money they took from me. I repeatedly tried to get in touch with ****** about getting my money back because of their error and she ignored my emails. They sent another check to ********* where I have the loan for my vehicle. Because of their error I am now out of $1605.93 which is unjust because they made a mistake.

  Business Response

  Date: 04/11/2025

  ****** ****** purchased a 2023 ******* from ******* on 09/17/2023.   Ms. ****** purchased a ***************** policy for $2341.00.  In February 2025 Ms. ****** requested that our office cancel the service policy.  The law requires the bank to be refunded if the vehicle still has an open loan.  However, the original refund was issued by CostGuard to ****** ****** in error.  This error was caught by CostGuard and they stopped payment on the check for $1605.93.  Ms. ****** told me that she deposited the check into her account and shortly after paid ******************* the amount from the funds from the CostGuard check.  ****************** paid Campus $1605.93 towards her loan proceeds, ****** ****** does not owe ******************* the next two months of loan payments of $729.72 for each month.  As a gesture of goodwill, I was able to secure a refund for the current month's Campus payment of $729.72.  Today I spoke to ****** ****** and we have reached a mutual agreement concerning her complaint.   

  Sincerely,

  ****** *****, Office Manager

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, This incident occurred on August 30th 2024. I want to know if it is ethical to change a persons income in order to get a car loan? My income recorded for the car loan was not what I told the salesman when I went to purchase a car (which I really wanted to lease but salesman talked me out of it). On my credit report it shows the dealership tried 4x to get a loan but I guess they were declined. On the 5th try it went through. With circumstances beyond my control I could no longer afford the car payment. I called the loan company since I had to sell the car and tried to get a loan for the balance of the car loan I still owed from selling the cat and I was denied. I told them my true income. They told me that on my car loan application it stated that my income was $3200 a month which is not the truth. I know I am at fault for signing for the car but it should not be ethical for fraudulently stating my income.

  Business Response

  Date: 02/07/2025

  ***** ******** purchased a 2024 Nissan Sentra from Pearson Nissan of Ocala on 08/30/2024.   I have attached a copy of the signed credit application and the bank contract.  Both signed documents indicate a $3200.00 annual income.  Pearson Nissan did submit applications to other banks that were denied.  Campus USA credit union was the only bank that approved the loan.

  Sincerely,

  ****** *****,

  Controller

  Pearson Nissan of Ocala

   

   

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22862069
  
  I am rejecting this response because: if I signed anything with my income stating $3200 it was without my knowledge. Many papers given to me to sign. I would not have lied about my income, why would I. Would I have been rejected from other institutions if my income was that high? I was at another dealership looking to purchase a car and was denied since my income was not enough. That vehicle was over $10,000 less than the one at Nissan. If you check the other 4 places where they ran my info I bet it was for a lower income. They just wanted to sell a car no matter what. I just want my deposit back! I will be checking with the other institutions about what they were told about my income. 

  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 02/07/2025

  Hello, I just want to comment that the paper Nissan provided was not included in my original paperwork from the dealership. I received the 2nd and 3rd but not the one that has the income. I believe that some manipulation has occurred. Please have them send the original. Please check the copy in photoshop.

  Thank you

  Business Response

  Date: 02/17/2025

  There are many forms in the car deals that are not given to the customer.  For example, all the title work documents are not provided to the customer at the title of sale.  The required documents are Bill of Sale, Bank Contract, Gap Contract, Service Policies, and Insurance Agreement.   The fact that ***** ******** did not receive a copy of the signed credit application is irrelevant.   

  Sincerely,

  ****** *****

  Controller

   

  Customer Answer

  Date: 02/20/2025

  This response does nothing to address the situation. First Nissan illegally entered a false income amount to get a car loan after 4 tries. Secondly the paper they said I signed was manipulated (photoshopped). I should have received any type of paperwork that has my signature. If this does not get resolved to my liking I will pursue other means. 

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26, I was charged a price I wasnt told Id be charged. The service advisor, ***********************, told me I would be charged $160 for the diagnostic, which I had come to the dealership for. I also explained that the steering wheel fluid was leaking. At the end of the appointment, I was charged $336. Then is when *********************** explained that customers are charged $160 per complaint. They never repaired the leak for the steering wheel fluid. I should not have been charged $160 just for them to look at the leak.

  Business Response

  Date: 07/31/2024

  On 7/26/2024 Tiffny *** was given a written estimate in which she signed. In addition, Ms. *** signed to authorize the work.  The $16 in shop supplies was refunded to the customer to bring her bill to the estimate of $320.

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 22048826
  
  I am rejecting this response because:
  My total bill was $336. I was refunded $16 for supplies in lieu of a $160 diagnostic fee, which is what I requested (I was charged two diagnostic fees). I dont have a problem paying $160 for a diagnostic that would do an exhaustive check of what was wrong with my vehicle. However, the agency decided to charge a diagnostic fee per issue found with my vehicle, and that was not the agreement. I signed under the impression that I would be charged $160 plus tax, not $300 and change. All in all their pricing techniques are predatory, creating negative consequences for customers.
  Sincerely,
  
  ******* ***

  Business Response

  Date: 08/07/2024

  When Ms *** came into our service department, she had two concerns.  A technician must then look at and diagnose each concern individually.  The signed estimate clearly stated that the charge would be $320 for both issues to be looked at.  The charge was for the diagnosis of the issues, not the repairs.  The repairs were declined at that time.

   

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/21/24- I had my 2018 Nissan Kicks Sv towed to Pearson Nissan of Ocala because my car was making a loud noise while driving it sounded like i was driving through a *****. 7/22/24- service advisor ********************************* advised me that i had a Broken axel on the drivers side which was causing the issue so i agreed to pay $885.69 to fix the broken axel. I also asked for the car key battery to be replaced again due to it not being done on my last service request. I was also advised i would need tires soon and quoted $1056 I did deny to do to the tires. I was also advised on this day that the ******* mile warranty was not going to cover it. Even though i had only driven the car ******! I did use sunbit to finance the cost of the axel.7/23/2024- ********************************* texted me at 3:56pm GOT YOU ALL FIXED UP. CAR IS READY FOR PICKUP. I arrived at the dealership around 4:45 to pickup and pay for the car. I was told it was good to go i would need tires soon. After leaving the dealership i did notice it drove a lot better in slow speeds but once it got to speeds of 45 it sounded the same. I texted ************** and let them know the car was not fixed. I tried calling the dealership and was told everyone was gone for the day.7-24-24 i brought the car back to the dealership around 12:30 and went for a test drive with the mechanic who insisted on driving he would not drive the car over the 45 saying he couldnt. He told me when he was looking at the car the day prior he noticed it needed an air filter and bearings. I immediately expressed concern and showed him the exact orders i was advised of. And none of what he suggested was on my proposal sheet. At 3:41 i received a new analysis saying my car needed bearings originally quoting me $906, Tires $1056, Engine air filter $50, Alignment $129.99. In order to fix an axel you have to take out the bearings how was it missed the first time. I asked for a full inspection transmission and all and was told no I couldnt afford that!

  Business Response

  Date: 07/29/2024

  ******* purchased a 2018 Nissan Kicks on May 11th, 2023 from Pearson Nissan of Ocala.  At the time of purchase Ms. ******* purchased a wrap service policy, that expires when the vehicle reaches ******* miles.  Upon her visit July 22, 2024 the milage on the vehicle was 111,619.  Since her warranty expires at ******* miles, repairs would not be covered under her service policy.  Ms. ******* elected to use a third party vendor credit card (Sunbit) for the first repair order to fix the broken axle.  On July 25th Ms. ******* brought in her own parts (front bearings) and asked us to replace them.  Ms. ******* paid by credit card at that time.  I have attached a time stamp log of her visits provided by her service advisor, *******************************.

  Sincerely,

  ***********************

  Controller

  ************

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle from a Nissan dealer in Ocala, **, for 36 months. Two months prior to the term of the lease I decided to purchase the vehicle. I was prepared to pay the remaining two payments of the lease plus the Purchase Option Price as stated in the Lease Contract and the :Purchase Option Fee ($300) as stated in the Lease Contract. However, the Dealer stated that there are additional charges not specified in the Lease Contract. Those non-contract items are Doc Fee and Non Tax Fees. Both are bogus items and have no source in the Lease Contract. Previously I have visited another Nissan Dealer and there the additional costs exceeded $4,000. I would be traveling outside the country and wanted to close the purchase prior to my departure. So, I paid the additional $1,222.00 in anticipation of having it corrected. That has proven more difficult than I anticipated. I strongly suggest that two articles by WABC concerning the cost of end of lease payments be reviewed by your office. They are available at *************************************************************************************** The Nissan Crop has publicly stated in that report that such over payments are not valid and could in fact void the contract.

  Business Response

  Date: 02/03/2024

  ********************************* originally leased his 2020 Nissan Murano (VIN LN139227) from **** Nissan in 2020.  On February 21,2023 ********************** purchased his **** Nissan lease back at Pearson Nissan of Ocala.  I have attached a copy of the lease buyout invoice from the lender ****.  **** sets the buyout payoff $21772.00.   Nissan dealers are allowed up to $300.00 maximum markup on lease buyouts. ********************** markup was only $225.11.  See vehicle purchase price on attached buyer's order.  Since ********************** leased this vehicle through **** Nissan, Pearson Nissan has no copies of his original lease documents available.   I believe that ************************** issue is with the leasing company **** or perhaps **** Nissan.  As for the 2 payments, Pearson Nissan cannot confirm any details, since we were not the original leasing dealer.   Documentary fees are definitely legal on lease buyouts and at all dealers in the ****************.  

  I did notice that ********************** leased a vehicle from Pearson Nissan back in 2017.  This 2017 Murano VIN ends in HN139344.  Since this was a 36 month lease, this lease would have expired in August 2020. Perhaps ********************** should the other dealer the wrong lease contract.  

  Sincerely, ***********************, Comptroller

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21158775
  
  I am rejecting this response because: I do not agree with explanation proved by Pearson of Ocala.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/09/2024

  ************************ did not originally lease the 2020 Nissan from Pearson Nissan.  We have no control over customer lease buyouts that were originally purchased at other Nissan dealerships (**** Nissan).  As I previously stated, Mr. ********* issue is with **** Nissan or Nissan Leasing.  He should contact **** or Nissan for any issues or discrepancies.  

  ***********************,  Controller

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 14,2022 I purchased a 2020 Nissan kicks from Pearson nissan. The car makes noises and a red light comes on if I try to drive over40mph. I called many times the salesman promised to come to take a look he promised at least 4 times..did no show I called the office and left a message...the repair man said to bring the car in...I cannot exceed 40 mph....safety hazard if I drive on state road ...I was ignored and snapped at . I am very worried, since I paid for a car but cannot use it. I was given 1 key and promised another, did not happen. I really need your help please.

  Customer Answer

  Date: 11/21/2022

  From: ****************** <***********************>
  Date: Sun, Nov 20, 2022 at 5:20 PM
  Subject: Re: BBB Complaint Case# ******** (Ref#***-202713-********-3-200)
  To: Better Business Bureau <***************************************>
  
  
  
  Drove for the first time in the rain.....windshield wipers do not function properly!
  Sent from my iPad
  

  Business Response

  Date: 12/02/2022

  ********************************* purchased the 2020 Nissan Kicks on 11/07/2022. Pearson Nissan has made several attempts to have ******************** bring vehicle to our service department. Our service manager, ******************* contacted ******************** and she was supposed to bring the Nissan to our service department around 5:30 pm. Our service manager and a master technician waited over an hour until 6:45 pm. ******************** was a no show. ************** contacted ******************** and arranged a tow from her house on November 18th. When the tow truck arrived ******************** turned the driver away. Pearson Nissan must pay for unused tow. On November 22nd, ******************* again reached out to ******************** and gave her the phone number to Nissan assist for ******************** to arrange a tow to the dealership. Pearson Nissan has not heard from ******************************* since that day.
  The 40 mph symptom that ******************** describes is often a case driving the vehicle in low gear instead of the drive gear. ******************** most recent complaint is about her key fob. Pearson Nissan cannot remedy any of these problem unless the vehicle is brought to our service department.
  

  Customer Answer

  Date: 12/02/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response about waiting for me to bring the car in is totally false....a lie...why would I have made an appt to bring in the car when I told mr. ************ was uncomfortable driving over 40mph....mr ***** was quite impatient, rude and constantly spoke over me....no, I did not have the car in low drive. Had *********** kept his word to take a look at the car to determine what should be done...this would not have happened.
  Once I gave them my money, I was completely ignored. I am scared to give them my car by tow truck, for if they ignore me now when would I get my car back? The treatment of Nissan to me is unacceptable and should never be the way a customer is treated. Why would they lie. Please let me know what else you need from me. I only want to wake from this nightmare! J p

  Customer Answer

  Date: 12/14/2022

  ---------- Forwarded message ---------
  From: ****************** <***********************>
  Date: Wed, Dec 14, 2022 at 11:44 AM
  Subject: Re: BBB Complaint Case# ******** (Ref#***-202713-********-3-200)
  To: Better Business Bureau <***************************************>
  
  
  Today a representative from nissan *****************, came to my home to test drive the car,I explained my issues to him, he gave me a test drive, explained to me the small nuances of the vehicle, he will call me to set up an appt to get an additional key and to look at ge windshield wipers. I am satisfied with the service and explanations of Mr ***.....and Nissan is extremely fortunate to have him.....please respond to my email.thanks ******************
  
  Sent from my iPad
  

  Business Response

  Date: 12/21/2022

  After receiving the 2nd complaint from BBB, Pearson Nissan sent a representative, **************, to ******************************* home. ***** demonstrated to ******************** the driving gear features of her vehicle. ******************** was indeed attempting to drive the vehicle in low gear. The vehicle was driving normally in the drive gear. ******************** thanked ***** Day for his assistance. If there is ever a mechanical problem with this vehicle ******************** is certainly welcome to contact our service department for repairs.

  Customer Answer

  Date: 12/21/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The lies in the statement are incredible! I NEVER turned away a row truck...lie #1...I did Not make an appt to have my car towed to tNissan...I told the mechanic by phone I did not want to drive the car since I did not feel it was safe....I did not agree to a tow because I did not trust nissan to have my car when they were ignoring my complaints...I felt they would keep the car and continue ignoring me...No tow truck driver ever arrived at my house.I live in a gated community, this can easily be checked.....I don't understand the lies....bottom line..I was promised 2 keys I received 1 ...I called and wrote and was constantly ignored. The windshield wipers don't work properly....mr *** was very polite and spoke to me with dignity, but I still have not recd my 2nd key....

  Business Response

  Date: 12/26/2022

  As stated in the previous responses, ******************** will need to bring her vehicle to Pearson Nissan for any repairs, including the windshield wiper and a new key.
  The vehicle needs to be present to have an electronic key made and programmed.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller was advised that on that day we only wanted a quote for 2 cars for 2 people. He pushed for the sale, changing the terms of the sale and giving information that later did not turn out to be the final result. Mishandling of our credit for financing process and processing each car in the names of the 2 people. Noticing inconsistency in what was reported and beginning to receive letters that did not detail what was agreed, I went and spoke with the seller but he told me that there could be no going back in the contract. To correct this, he promised to put "free" dyes on the windows of one of the cars, something that has not been fulfilled to date. One car didn't have the manual and the other had an incorrect manual that wasn't correspond the model. I was let know it to an employee and she promised to order the manual of 1 of the cars. Nothing has been accomplished. We called and sent messages and today they don't respond. I had to call Nissan headquarters for help with the manuals. They helped me with one and have emailed the seller and manager, they haven't responded either for the other manual. We have more points that justify our complaint but, God will be made justice.

  Business Response

  Date: 11/15/2022

  ***************************** ********* and ***************************** purchased 2 vehicles on September 12, 2022. I have attached driver's licenses, bill of sales, & final vehicle registrations for both vehicles.
  Both customer's signed bill of sales, loan documents, and title documents listing both names on each vehicle document. The finalized paperwork was processed correctly and matches both driver's licenses. Pearson Nissan mailed the 2018 **** F150 owner's manual to the customer. *************************** tried to return the owner's manual stating that it was for the wrong trim package. This is the correct owner's manual for all 2018 **** F150's.
  
  
  See Attachment/File: BBB COMPLAINT **************************************pdf

  Customer Answer

  Date: 12/05/2022

  The response of the dealer didn't answer so.e of our claims.The wrong manual they sent for the **** 150 2018, was returned by us because it not correspond to the truck model. The vendor call and said that he was at **** Dealer ordering the correct manual and that they will senit to our address. At this time, more than 3 weeks he called, the manual not arrived yet.

  Business Response

  Date: 12/21/2022

  ********************************* complained that the owner's manual for the 2018 **** F150 was incorrect. Pearson Nissan has verified with **** that the owner's manual giving to ************** was indeed the correct owner's manual. All **** F150's have the same owner's manual regardless of trim level. The various trim levels are listed ion different pages of the owner's manual. Our salesperson ***************** explained this to ************** when she received the owner's manual.
  
  

  Customer Answer

  Date: 12/22/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  That's not true. We went to dealer to resolve other issue. The vendor ***** asked if we received the correct manual that he said he ordered to send it by mail. I told him that it not received. He said he will check what happened. NO ANSWER. TODAY, THE MANUAL ISN'T ARRIVE. I CALLED TO **** CO.and they have THE CORRECT MANUAL. We decide to follow other way to resolve this issue because all the time, the vendor lie and lie and lie. Please help us. I don't know if the dealer manager could be a better way... because this vendor.....no way.