Reviews
This profile includes reviews for Jenkins Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromJohn P
Date: 07/30/2025
1 starBought a CR-V in June, 2025. Didn't drive it much, or on a highway, but on the 4th week, I took it on a trip.The went on Route 75, hit about 60, and it would shake when I touched the brakes. I returned home, called *****, was told to schedule online. I also received a notification that my tires needed rotation. Then, my wife told me her friends noticed in the rear seating, there was an open space where a cover or USB port should be. There was neither. So I scheduled all 3 problems and brought the car in on 7/22. I was first in line before 7AM where I told them again what was wrong. At 8:15, I was told there was a cover missing, and it would be mailed to my home. That was a lie. She also told me the tire rotation was a false notification. She said I was set to go, but I asked about the brakes. She said "Ooops, I knew I forgot something. They took an hour and 15 minutes to decide a cover was missing, when all they needed to do was open another CR-V on the lot and see. She then said it would be less than an hour to do the brakes. That was a lie. An hour and 45 minutes later, I asked about my car, and was told it is coming out right now. Another lie. Another 50+ minutes went by and I was told the brakes were done, but the codes needed to be reset. I was also told there will be no charge, even though I was the reason the brakes were faulty. She actually tried to blame me for the brakes, instead of whoever inspected that car before selling it to me. Finally I left, 4 hours waiting, and 90 minutes round trip. Called today, was told part wasn't ordered, my VIN # didn't exist. Called salesman who spoke to them, and they magically found my records an claimed part was being mailed, but not to my home, and I needed to drive another 90 minute round trip to get it installed. No response from the manager, no response from Jenkins main office. NEVER AGAIN. HORRIBLE EXPERIENCE. Bought 2 cars there over last year, over 80K, and get treated like garbage.Review fromMiguel C
Date: 01/01/2025
1 starBad experience for the second time. It looks like any salesperson needs to get some training in customer service. They are very rude, unprofessional, and liars.Review fromDavid K
Date: 12/14/2024
1 starThis business sent out a scam letter saying they would pay me full price for my vehicle. Through negotiations they lied and were trying to scam me by reworking the numbers on a trade in. They refused to honor the letter saying they will pay me full MSRP. If anybody is suing them I have the letter saved digitally and am happy to help protect consumers as a witness.Review fromDouglas C
Date: 01/05/2024
1 starLong story and history with this Dealership. So far I'm dealing with 2 CarFax Fraud issues with ********************** both on the same car A 2018 Z07. First they Remitted telling me when I asked for the Information that there was 2 accidents on the car telling me there was only 1 on the door which I thought was just a paint chip repair. To later find out it was in a Front end accident as they scurried my trades away to auction. Thought I bought the car under ************* ***** but turns out it was **********************. Tried to salvage the badly damaged supercar being I was stuck with it and purchased the parts through GM sent to ********************** unfortunately. They used the parts bought as indicated by GM corporation in a previous BBB to put a 3rd unknown Stike against the cars history. Traded it in at their **** in ************* for a Falsely advertised Truck which I has a butchered lift installed by this dealer. Thought by buying a new vehicle I would have avoided the problems of guessing if I was being lied too. But where there's a will there is a way with Don ********************** whom I've talked to and his so called Lawyer ****. They stole value off the trade with a false Carfax report on a car that I was fixing to recoup value. P.S.A don't buy parts here if they have your VIN and don't like what you say about them. They damaged the new truck by **** jobbing the brake lines left crucial parts off for the suspension put shocks in upside-down had the speedometer 10 percent off making it go faster than known just to name a few. Generally making it a deathtrap for everyone on the road. It was laid up for over 2 months for parts and repairs out of my own pocket costing 10s of thousands. They cut off communication like petulant children when I didn't except Don ********************** offer which wouldn't cover half of what is now owed on repairs plus the suffering they put this Disabled Veterans family through. They marked the Truck up 20 grand for his ********************** Appearance Package. Do yourself a Favor Go someplace else.Review fromPaul S
Date: 10/13/2023
1 starI purchased a 2023 Corvette a few months back and they did a" bait and switch" . They told me the car was one of their "certified" vehicles and ergo came with a 48 month warranty. Big sign in the window. When I closed at finance after some bargaining the 48 months were gone. Stupid me agreed to the deal. This was a car I waited three years to find. I added several extended things; service package, tire warranty and extended to 60 months. I was told I had 60 days to recant. At the end of August I backed off on the tire package as well as the service "deal" ( a total rip off) . Still waiting for my refund!!! I AM STILL WAITING FOR MY REFUND!
It's mid-October. I filed in the allotted time.
Tried the service department, and they don't have a clue. I had two issues with the new Vette which they could have resolved by phone, but I wasted a day by bringing the car in. They have NO service van to pick up and drop you off.
I will not be bringing the car there for service. I understand that even the local Corvette club will not do business with them.Review fromrichard a
Date: 09/22/2023
1 starbuy 2019 chevy silverado on 4/15/23 had 9.000 mile on it transmission problems from day one and still not fix ** not help jenkins chevy of venice 50..000 for a truck this is what up get from dealship ...the bad part im a business owner of automotive shop ...the next step is florida attorney generalReview fromGeorge B
Date: 07/26/2023
1 starTerrible Dealership! I dropped off my 2013 Kia Rio on 29 June 2023 for an oil change and multi-point inspection. On 30 June 2023 I called to see if it was ready to be picked up. I was told yes so we went to pay & pick it up. When i got there they didn't have a service ticket. We sat and waited about 15 minutes. Service department rep. finally came and said the service Manager would like to talk to us. We went back and were told they attempted to update the anti-theft but it failed and now the lights, horn, wipers, blinkers and windows are not working. I told the service Manager the vehicle is needed for a move to Connecticut on 9 July 2023 and won't be returning and was told it should only take a few days to get it rectified. Never heard anything from until we called them on 6 July 2023 for an update. The service Manager said they hadn't solved the problem. We asked that he keep us updated via text, email or phone. Nothing again until we pestered them enough that the service Manager called us on 13 July 2023 stating they will have to order a new computer part and should have it in 1-2 weeks and the car will be fixed. On 17 July 2023 the service Manager texts us stating the part is backordered and won't be arriving until about 23 August 2023. Unbelievable! It's almost a month without our car, cancelled plane flight from CT to FL and another ticket from FL to CT (daughter moved to CT). Now we are trying to have them provide a loaner car and going through the same feet dragging/no response from Kia. Please do not ever go to Jenkins Kia in Gainesville, FL for anything; used car, new car, service on your car, cup of coffee, anything! We will continue to discourage all people from going here and will continue to seek reparations, up to and including civil action. I will also post negative comments on all available social media and contact TV, radio and newspapers to spread the word on this awful dealership.
Jenkins Auto Group
Date: 08/01/2023
Mr. ****** did come in for oil change and MPI on June 30th. When we went
through the write up process, the vehicle had 2 recalls. #1 ***** APPLICATION OF ADDITIONAL ANTI-CORROSION MATERIAL
#2 ******* CUSTOMER
SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2307)
which upon doing this computer update, the control module of the vehicle
‘crashed’ It is unfortunate and takes time to repair. We contacted Kia in
trying to get Mr. ******* car repaired and back to good working order.
Unfortunately, at this time the module cannot be reprogrammed. Had to order
the module and it is on national backorder.
Our CRM has been in contact with the customer via email and has arranged for them
to pick up a loaner on Thursday afternoon.Review fromJim R
Date: 07/11/2023
1 starAs an ASE instructor, ASE master mechanic (gas and diesel), ASE gas and diesel machinist, AC Delco, Ford, Chrysler Certified.
Automotive sales and repair have always been a sleezy business. Don Jenkins and the Jenkins Auto Group take sleezy to a al new level. The Shirley, Shirley, Sherly commercials are proof. If you see it on TV, it must be **. Relaxium Sleep, Balance of Nature, etc.Review fromTheresa T
Date: 05/24/2023
1 starHave phoned Kia in Gainesville Service Department three different days in an attempt to schedule service for my 2022 Telluride. Had to leave voice messages all three times with NO return calls. Ended up having to schedule for service in Ocala. This is UNACCEPTABLE!!!Review fromGinny B
Date: 03/29/2023
1 starThey have unscrupulous added fees called Jenkins Package. I refuse to be taken advantage of for Jenkins Junk.
I reported this to their main office and their response was they don’t have control over the individual franchised dealerships. Passed the buck!
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