Business ProfileforRestoration Specialists

I had a tree fall on my roof on 4/15/23. I contacted Restoration Specialists in Lecanto and they scheduled an estimate on 5/28. I had to recontact them on 5/3 and ask for the estimate. I received it the nest day and submitted to my insurance. I received final approval from insurance on 5/19 and called and advised them the repairs were a go. It is now August 1 and still no repair only loads of excuses. I have never had an experience like this in my lifetime. Last contact I was told that they couldn't do the job within the insurance companies approval amount which was within a few hundred dollars of their estimate, and this was 3 months after the fact. Do yourself a favor and stay away from this company, the other reviews are all true. There is a lot more to the story but they don't deserve the time for me to write it all. If I could leave 0 stars it would be more fitting.

As the insured stated toward the end of his complaint, “there is a lot more to the story” than the one side that is presented there. The insured did indeed contact us to provide an estimate for repairs as stated in the complaint. We provided the estimate in a timely manner acceptable to all Insurance Carriers Service Level Agreement Timeframes. Reviewing claims with adjusters is not a timely process. It took several days to go through the review process with the insurance carrier and get them to approve the claim. Once the claim was approved, the insurance carrier had reduced the amount that they would pay out for the insureds claim by several hundred dollars. After the insured called to inform us that they had received the approval and the amount that they approved, he proceeded to negotiate an even lower price with us to complete his repairs. To sum up all communications thereafter, I had to go back to my Project Manager and ask is we could complete this job with the new, reduced budget from the insured. It took several days for the Project Manager to reply as he was out of the office due to health reasons. All of which was communicated to the insured to explain the delay. The insured was understanding. Upon the return of the Project Manager to the office, he reviewed the insureds new budget and informed me that we could not complete the job for the new, reduced amount. The Project Manager did offer me alternative plan to offer the insured to help complete the repairs outside of our company. Once I contacted the insured, I explained to him that our company could not complete the job and then offered another solution for the repairs at his residence. It was at this point that the insured became upset and would not consider us for hire. Knowing for the last two weeks that our company would not make one cent from the time and efforts already put into providing all the information needed for the insured’s estimate and repairs, our staff continued to work with the insured to provide solutions to repair his residence. It was when the insured could not get us to complete the job within his budget that he became unwilling to work with us anymore. Our office believes that we went above and beyond for the insured and are happy to provide any additional information if needed. Thank you for your time.