ComplaintsforAsta Parking, Inc.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In all of my life I have NEVER had this issue with ANY parking management company for any of the places I have ever parked (and I lived in **). This company - without any kind of ************** sent two tickets for $90 The first was on a day where I tried paying in the app, did NOT confirm it went through (clearly) and ended up getting charged for $90 for less than 1 hr of my car being parked in the lot (a nearly empty lot I might add on a Sunday) - where at most I would have paid $5 and an app fee to pay through the app for 2 hrs. (Should have been around $6.20 is my guess.)The 2nd time, same lot (within a few weeks of each other) I received a charge for an overage of 45min in the lot after I already paid for a 4hr timeframe. They are telling me I owe $90 for not noticing that I was over the time and that I had to pay it or it would go on my credit. (In this case I paid $10 and an app fee for 4 hrs (around $11.20).)It's one thing to have a sign posted with this information, it's another thing to upcharge people basically 100%. Any credit card company or agency when they are owed, ALWAYS provides information on their policies to the consumer if there were to be a delay in payment. But there isn't anywhere (in the app or from the company directly), where they tried to get the difference owed before sending a bill for $90 (i.e. 30 days, 60 days, collections, etc.).I do not know about the credibility of this company, but I would hazard a guess that if they tried this in other parts of the US where people were more aware and eager to **** they would not be in business. These are the types of companies who rip people off and degrade the whole fabric of society because of their greed and evilness. I will be reporting to the state and federal as well.

  Business response

  04/02/2024

  Can you please provide the details of your license plate and notice number you received or please include a picture so we may research it farther. Thank you.

  Customer response

  04/05/2024

  Good-morning,

  Please see the 2 attached documents as proof of the parking fees charged for 25 Feb 24 (app malfunction - 1h 3m) and 16 Mar 24 (overage - 40min).  If there is anything else I need to clarify in the nature of how this company does business, please let me know.

  ~******************

  Business response

  04/10/2024

  The parking notice *********** for Tag# **BLRN the vehicle was parked for 40 minutes over the paid time frame, however this has been voided as a one time courtesy.

  The parking notice for Tag# JD257C remained in the parking lot for 1hr 3min over the time paid. This notice has been reduced to $55.00 as a one time courtesy. 

  Customer response

  04/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will make a payment online of $55 for the overage of time on vehicle - JD257C and will not pay anything for the overage of time on vehicle - 80BLRN.

  I will retain the records of this correspondence in the event that the fee is not revoked by Asta Parking Inc.

  Thank you for your prompt attention.
  
  ******************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a ticket in a parking lot I did not park at. I went at 10:56 am to drop of someone at the restaurant next to the parking lot which is named *** ************** and immediately left to my chiropractor appointment that was at 11:00 am. My car was not in the parking lot for 2 hours as the ticket says. I have proof of my appointment and I am owner of my car. After my appointment, at 12:58 pm, I went back through the parking lot to pick up food which I called prior to picking up. I was out by 30 seconds and there is no way that I could be charged for 30 seconds. I contacted them with proof of my appointment and they completely ignored what I wrote to them. I explained i was given an unfair ticket and they slapped me with the same ticket through email. I did not appreciate how I was not acknowledged because I know better than to be at those kinds of parking lots for more than 10 minutes because of the charge that comes with it. I will not be using ASTA parking ever again, since their cameras do not function properly, they give unnecessary to tickets to probably keep the business running.

  Business response

  01/19/2024

  We will void this notice as a one time courtesy. Please note the parking lots cannot be used for pick up and/or drive through as every plate is captured. Thank you.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been calling and leaving messages to the company and they say that they will call me back with a supervisor and I have yet to receive any call back from no one from the company. Im calling In regards to a dispute I have with the company asta parking. Down below I uploaded the citation and also the phone number and address I been contacting. I call and its a customer representative thats been hired to answer calls on topics but have no supervisor to talk to.

  Business response

  12/15/2023

  Asta Parking is voiding all notices under this complaint. Thank you.

  Customer response

  12/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 04/12/2023 I authorized $214.55 on my debit card for 5 days of parking at an Asta parking garage in ************* **. These days were from the evening of 04/12 to the morning of 04/17. A charge of $214.55 went through on 04/18/2023. On that same day (04/18) a charge of an additional $171.75 was withdrawn for the same debit card for parking from 04/13-04/17. This charge was for the same vehicle and same dates that I had paid for with the initial $214.55. I have called them 6 times and everytime I am told someone will contact me. No one has. I have also filed a claim on their website (twice) and again am told via text I will receive a call within 1-2 days. Again, no one has called. I am seeking your assistance in getting my $171.75 refund for dates I had already paid for. Thank you

  Business response

  04/27/2023

  On 4/27/23 email was sent to customer requesting a copy of the receipt for the disputed charge in question of $171.75. There are specific transaction identifiers needed in order to process refund. Receipt provided was for the non-disputed charge of $214.55. Customer may respond directly to email with the requested document for the $171.75. Thank you.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ** ******* ******* Asta is charging non-residents $120.00 to Park in Centennial Park on an annual pass. The annual pass states in the contract is from April to October each year. But the annual pass is only valid for June 2022 to October 2022 if you paid today on June 25, 2022. If you purchased the annual pass in September 2022 it is only good until October 2022. The price is not prorated for the short months and you will not get an annual pass for $120.00.

  Business response

  08/08/2022

  **********************,

  Thank you for taking the time to contact BBB with your concerns.

  The fees for the non-resident annual parking pass are set forth by the ***************, as well as the time frame the annual passes are valid for.

  Here is an excerpt from a PDF posted by the Town on the Towns website - Non-Residents desiring an annual pass (currently available for the 2022 calendar year) can purchase one for $120 per year per vehicle. That pass is good through December 31, 2022. This can only be done at one of the parking meters at the park.

  The full document can be found here - https://***************/egov/documents/1657131418_68575.pdf

  When purchasing an annual permit at the meter at any time during the 2022 calendar year, the receipt will display an expiration date of December 31, 2022, in accordance with the Towns posting.

  If we may be of additional assistance, please feel free to email us.

  Thank you.

  Customer response

  08/08/2022

   
  Complaint: 17482605
  
  I am rejecting this response because: On July 6, 2022, Asta and Munster updated their policy but it was never made available to the public. In the attached document from Asta it clearly states that the parking meters are in operations April thru October each year, but today August 8, 2022, Asta is still charging $120.00 for a yearly pass that only covers through October 31, 2022, and not December 31, 2022. A yearly pass is for twelve months. Asta is responsible for installing the signage and collecting all monies, therefore signage should show that the annual pass is only good until October 31, 2022, and signage informing park attendees that there is a 15 minutes turn around before receiving a parking violation. Installing the correct signage is Asta responsibility. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Last week I used a metered parking lot in Downtown Delray Beach. When I inserted my credit card, the machine said "please wait" for over a minute after I selected 0-2 hours for $10. I attempted to hit cancel and accept buttons to see if they would have any effect. It then said accepted and gave me a receipt. Thankfully i took a picture of the screen when it said loading but didn't think to keep the receipt. Came back to a parking ticket from a 3rd party vendor for "failure to pay". I sent in my appeal with the screenshot of the credit card charge and pic of the screen they denied my appeal. After mentioning it to my friends l, several all said they had the exact same experience and that their appeals were denied even though they had proof as well. It is clearly a scam the business is running to make more money through the tickets than the overpriced parking fees.

  Business response

  10/19/2021

  Business Response /* (1000, 6, 2021/10/01) */ Can you please provide the license plate number and/or notice number. Consumer Response /* (2000, 8, 2021/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) XXXXXXXX

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩