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Business Profile

Air Conditioning Contractors

Tri County Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a new Lennox HVAC system installed on 12/27/2024. We went from a 4-ton, 30-year-old unit to a brand new 3.5-ton unit, so we expected lower bills, or at least bills no higher. Our last bill prior to installation was $154. After installation, the bill was $402. We printed out our bills from the last 3 years, and never had a heating bill over $175. Our highest bill ever was $228 for AC in August of 2023.We called them o 2/3/2025, and they sent a technician out, who told us the heating unit was running at 47 amps. From what I have read online, a 3.5 ton unit should run around ***** amps. Higher-than-normal amperage, in addition to resulting in high costs, could cause electrical issues, and damage to the unit itself due to improper wiring connections or overloaded circuits; essentially, the system could draw more amps than it should because of the faulty installation. The technician from Tri-County said he could not tell us anything about what the problem might be, and said management would call us back. We asked that they call us by the next day, but they did not. We called again the next day, and asked for them to call by Friday, but they have not called, and will not return our calls.

    Business Response

    Date: 02/11/2025

    We have reached out to Mr. ****** and all parties have come to a satisfactory resolution.

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *******:I was very disappointed that you didnt show up to the meeting you scheduled for May 22, 2024 to meet with my representative, *** ********. *** was anxious to have you explain your position on why you think you were not responsible for the leak in the pipe that caused the ** unit to freeze, thus causing a good amount of damage to my ********* you know, I have attempted to have you understand my position with the damage that had to be caused by one of technicians. The joint that ended up leaking has never been touched by any other company but Tri County. In fact, it may have been a result of the coil being replaced on April 24, 2023. You state that you guarantee your workmanship for one year. Your technician, ******, found the leak on April 5, 2024 which is within the one-year guarantee period. In addition, ****** stated to me that this was Tri Countys fault. I find it interesting that the invoice stated Performed leak search and found leak on a joint on the suction line going leaving the evaporator coil, not sure if the is related to the repair done last year on the evaporator.I would like to make a proposal to you in order to put this to bed, as this could be dragged out and cost both of us a lot of money. The bills incurred by me totaled $5,081.76. If you forward a check to me in the amount of $2,500.00, Id be willing to let this whole thing drop and release you from any further liability.Sincerely,*** *******

    Business Response

    Date: 10/31/2024

    ******* has spoken with *** ******* and they have reached an agreement to settle this compliant.

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 15 MAY 2024 TRI COUNTY AIR CHARGED $1,720 FOR SERVIC WORK WHERE THE PART LISTED ONLINE AT $241.00 W/O ANY "TRADE DISCOUNT". DOUBLING THE COST OF THE PART TO $482.00 (100% MARK UP! ! ) LEAVES $1238.00 FOR VEHICLE CHARGES AND LABOR. THE TECHNICAN WAS COMPLETE AND BACK IN HIS VAN IN 45 MINUTES, SO TO BE FAIR ROUNDING UP TO ONE HOUR IS NOT UNREASONABLE.IN RESPONSE TO MY CALL REGUARDING THE EXCESSIVE CHARGES I RECEIVED A CALL BACK FROM *************************. THIS CAL WENT TO MY ***** MAIL. HE INDENTFIED HIMSELF AS BOTH AN OWNER AND DIRECTOR OF THE COMPANY AND READILY ADMITTED THAT THE ***** WAS DEFINITELY WAY TOO HIGH AND THAT HE WOULD "WORK WITH ME"AFTER MORE THAN TWO MONTHS THAT APPEARS TO BE AN EMPTY PROMISE. I HAVE PLACED A NUMBER OF CALLS, TRANSMITTED E-MAILS, AND SENT MAIL VIS **** WITH A RETURN RECEIPT.REGARDLESS OF WHAT CAN OR NOT BE SAID ABOUT TRI COUNTY AIR THE ***** FAILURE OF ANY RESPONSIVENESS SAYS A LOT ABOUT THE SENOIR OWNERSHIP/MANAGEMENT. (THIS TIME SPANS TWO AND A HALF MONTHS.I AM NOT THE BEST ON THE COMPUTER AND HAVE NOT BEEN ABLE TO ATTACH 5 ADDITIONAL DOCUMENTS. IF REQUIRED/ACCEPTIBLE I WILL SURFACE MAIL THEM.THE ATTACHED DOCUMENT" SYNOPSIS OF ***** MAIL LEFT 31 MAY ***** BY *************************" CONCISELY SUMMARIZES THE PROBLEM. THE ***** MAIL IS STILL ON MY PHONE TO SUBSTATIATES THE ***** WE HAVE A LARGE POPULATION OF SENIOR PEOPLE HERE IN ********** WHO MAY HAVE NO IDEA IF THEY A RE BEING TREATED HONESTLY AND FAIRLY. THE IDEA/POLICLY OF "FLAT RATE ACCOUNTING" HIDES OR COMOUFLAGES CHARGES. REMOVED FROM ANY RESOLUTION THIS KIND OF TREATMENT IS TERIBLY SINNFUL.

    Business Response

    Date: 08/09/2024

    Hello ****************, we thank you for speaking with *******************, our Director of Field Operations to come to an agreed upon resolution and apologize for the frustrations. All parties are in agreement with said resolution and have decided to move forward in a positive manner. We look forward to serving the ****** in the future. 

    Customer Answer

    Date: 08/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 19, 2023 TriCounty Air installed (2) two air conditioners in our home. After the install our stove (less than 1 year old) would not work. Installers denied any responsibility and immediately left our residence. I then called TriCounty to complain regarding our stove not working. TriCounty agreed to send out another serviceman. The service man was extremely rude and agitated and immediately announce it was out stove and not their work that was the problem and immediately left without any conversation. I then call ************** who sent out 2 electricians and they immediately indicated the breaker controling electricity to the stove was damaged. They replaced the damaged breaker and the stove immediately started to work exactly as it did before the air conditioners were replaced. ************** charged me $262.84 to repair the damage done by TriCounty. I advised TriCounty of the $262.84 bill and have heard nothing from anyone at TriCounty Air.

    Business Response

    Date: 08/10/2023

    We were happy to pay for the customer's bill for his electrician and have already done so.

    Customer Answer

    Date: 08/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Tri County Air is BBB Accredited.

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