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Find a Location

Atlas Appliance Service, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAtlas Appliance Service, Inc.

    Small Appliance Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers appliance sales, and service.

    Business Details

    Location of This Business
    5545 Seminole Blvd, Seminole, FL 33772-7320
    BBB File Opened:
    10/20/1981
    Years in Business:
    47
    Business Started:
    2/14/1977
    Business Incorporated:
    2/14/1977
    Type of Entity:
    Corporation
    Alternate Business Name
    • Atlas Appliance Service
    Contact Information

    Principal

    • Mr. Robert J. " Bob " Sutton, President

    Customer Contact

    • Mr. Robert J. " Bob " Sutton, President

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/06/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Purchased a belt for my dryer, was told by the owner i can return without an issue if it didn't fit. I attempted to go to the business three times for my return and each time the employee assured me I can do the return but I would need to come back when the owner is in. My wife went in to process the return during the time i was told he would be there and then the owner was extremely nasty, rude and all around disrespectful to her. She was told that i was a liar and that he never told me i could return the item and that she wasn't going to get a refund because of her poor attitude. I followed up with a phone call after and was then called multiple names and treated very poorly by the owner himself. This was all over $25 which i still have not received my refund for.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David H

    1 star

    12/09/2023

    Sold us a washer and dryer, took delivery Wednesday Dec 6th 2023, next day Thursday Dec 7th we called about a refund because the washer doesnt spin, and the dryer doesnt heat.Called them on a recorded line today, Saturday Dec 9th, and the employee acknowledged it was being recorded. Was rude, and condescending. Still refusing to refund, telling to call back Monday.Company refuses to refund the sale, and were of course, extremely rude. (See their responses to other complaints here).This is the worst company to buy from, straight up fraud sales, taking advantage of people, selling broken items then refusing to refund.We will continue this fight and take them to small claims if refund is completed by Monday Dec 11, 2023.We expect a call back from *** whose last name we were told is right there.Receipt does say all claims and returned good must be accompanied by this bill which we have, and they still refuse to refund the purchase.Either refund the sale or get taken to small claims, ***, the choice is yours.

    Local BBB

    BBB of West Florida

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