Complaints

This profile includes complaints for Esteem Braces and Aligners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Esteem Braces and Aligners has 2 locations, listed below.

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  Esteem Braces and Aligners

  100 NW 170th Street North Miami Beach, FL 33169

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  Esteem Braces and Aligners

  13716 SW 84th St, Miami, FL 33183

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to ************** by my Dentist. In conjunction with the dental work I was having done, I needed braces to correct some of my teeth. During the initial consultation ************** stated he would give me a $1000 referral discount on the services. I later learned that the contract I signed was over $6000 (no discount). On that day ************** put on my braces. I paid over $5000 towards these services. The payments were made with ******** Flex Benefits. Now that the benefits have been reduced I am no longer able to make monthly payments on my outstanding $600 plus balance. The payments were made in advance and not $240 monthly as noted in the contract. I will not receive additional flex benefits until 2025. Because I paid in advance and can not make any additional payments I have been denied any further consultations and or office visits. I have not received $5000 worth of services by **************. He and his staff is unwilling to work out a plan. I acted in good faith by paying $5000 within 6 months for services in advance. However, the staff nor Doctor is sympathetic to my situation.I am hoping that you can contact his office and we can resolve this issue. I am forced to walk around with these braces and no medical care. They are sharp and cutting through my gums.

  Business Response

  Date: 08/26/2024

  To whom this may concern: 

   

  ***************************** has never been denied treatment at our facility/office. He was last seen in our office 5/15/24. Previous to that, he was seen 4/4/24. He has rescheduled multiple appointments since then on 6/25/24, 7/01/24, 8/05/24, 8/15/24 and 8/26/24 (today). The patient has failed to make a payment towards their account since 2/20/24, I have attached their statement to this email for your reference. If you need any additional information please do not hesitate to reach out to our office manager ****** at anytime.