Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 Ram 3500 (VIN *****************) from Aventura CJDR of *********** in February 2025. They are suppose to be taking care of all the Iowa Titling, registration and plate. To date, I have not received anything. They have issued me a third temp tag, now good through 5/30/25.I have contacted them about every two week and been told "they are working it or it might take up to 45 days or the problem is ****" to the latest - they have everything they need and you should receive everything before the current temp expires.I'm leaving to go to a horse show at *******, WI on the Wednesday the 21st and not getting home until June 2, which means the if the Iowa plate doesn't come before that, I'll be driving on an expired tag.I hope you investigate this and see what is in fact really going on.Respectfully submitted,******* H. ******* ************************************** ************

  Business Response

  Date: 05/19/2025

  *******. Please accept our sincerest apologies for the significant inconvenience you have experienced regarding the titling and registration of your new Ram 3500. Aventura CJDR understands your frustration with the delays and the issuance of multiple temporary tags. The dealership has been in contact with the Iowa state authorities and they have confirmed receipt of all the necessary information required to process the vehicle's plates. They have indicated that the standard processing time for out-of-state titles and registrations is typically three to four weeks. Aventura CJDR is actively monitoring the progress of the application and will reach out immediately with an update as soon as the dealership receives notification that the plates have been issued. Aventura CJDR fully understands your concern about traveling with an expiring temporary tag and want to assure you that the dealership is doing everything within its capacity to expedite this process. Thank you for your patience as Aventura CJDR work to resolve this matter.
  

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A week before April 13, 2025, I contacted Aventura Chrysler Jeep Dodge Ram on ************************************** (*****) to request a car price deal for a 2024 Dodge Hornet. The salesperson named ******, which I have been speaking with up until now, called me on April 13, 2025, to offer me $28,500 out the door (dealership fees and taxes included), and I told him that I was going to call him back that Monday. I filled out an online form to get approved, they ran my credit and once I was approved, they claimed that the car that I wanted wasnt there anymore, and he gave me two other cars that were still available that I could pick from. I picked another Dodge Hornet, same year, with a VIN number of *****************, and then made a deposit of $1,000 for this car. They sent me an appointment for financing over the phone, and I told ****** that I was going to go Friday April 18, 2025, to sign the papers and give the rest of the moment to complete the downpayment and financing. Then, they told me that they tested the car and stated that the headlights didnt work. But not to worry, they claimed they were going to fix it. However, after more and more delays, he claimed that there was a recall for the headlights. We contacted Dodges corporate office to file a complaint (case number ********), and they said that they have no knowledge of a recall for headlights. I was going to go down that Friday to pick it up, but ****** stated that the headlights werent fixed. It is now April 30, 2025, and the headlights are supposedly still not fixed. I even offered to bring the car here to my local Dodge dealership to get the car repaired. But now they claim that theyre returning the car to the factory and want me to switch to a 2023 Dodge Hornet---a full year older---for the same amount (no discounts offered). However, the very same car I paid for is still on their dealer website offered for sale as of April 30, 2025. To me, this all appears to be misrepresentation and fraud.

  Business Response

  Date: 05/02/2025

  As ***** ********** has stated, the vehicle she was going to purchase has an issue with the headlights but it was not recall related. As it turns out, the vehicle came from the factory missing two wires from the wiring harness to the headlights. In order to correct the issue, Aventura CJDR has to install a new wiring harness. The issue is that the factory currently has no wiring harnesses available in stock and the dealership has been waiting for the factory to ship one as soon as one becomes available. As of right now, there is no ETA available for the wiring harness. Aventura CJDR completely understands ******* frustration with this situation, however it is completely out of the control of the dealership. Aventura CJDR has already communicated to Janet by phone that the dealership would be more than happy to return her deposit if she is no longer interested in purchasing the vehicle. Unfortunately those are the only options at this time. 
  
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23270654
  
  I am rejecting this response because: they misled me with the information they provided me with. When the time came for me to pick up the car, they claimed that they couldnt give me the car because the headlights were not functional due to a recall. And now, theyre saying that it was never recall related. However, they knew about the problem 35 days before they sold me the car, and this was not mentioned to me until after the purchase. They stated in writing that they could not deliver the car to me because they couldnt fix the headlight problem, and that they were going send the car itself to the factory. As stated in their response, they contradict themselves and mention requesting parts from the factory rather than sending the car back, as they told me. Furthermore, we reached out to ****** Dodge, the biggest Dodge dealership in the country, and they told us that they could get the missing part to us in one business day (Monday). As you can see in their response, they state that theres no ETA for this part, which contradicts the information we found out ourselves. After running my credit and approving the financing and selling me the car, as well as waiting two weeks, obviously we do not want a refund but rather the vehicle delivered as promised. I made it clear that I was willing to wait for the repair. However, theyve been misrepresenting whats actually happening with the car. Weve left numerous messages to the general manager and never got a response. I have documents to back up all communications with ******, their sales representative.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 05/05/2025

  It is not the position of Aventura CJDR that no one was aware of an issue with the headlights. The dealership did not know it would be very difficult to get the part needed. The information ***** ********** received about part availability is incorrect. ***** can contact ***** directly and inquire about the part availability. Aventura CJDR has no reason to postpone the sale of a vehicle. The dealership wants to sell vehicles as quickly as possible. As previously stated, Aventura CJDR will have the vehicle ready as soon as the part becomes available but should ***** choose to get her deposit back instead; the dealership is happy to refund her at any time. Thank you in advance for your patience. 
  
  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23270654
  
  I am rejecting this response because we contacted Ariggo Dodge who contacted Mopar and verified the part Aventura Dodge claims they need is available and could be shipped out in 1-2 business if requested.  The only reason Aventura does.t have the part is because they have not requested it. Furthermore, ****** the salesman   claimed in one of his texts that they had made a decision not to repair the car but instead return it to the factory, only to come back and contradict himself a few days later saying they were still waiting for the part.  He also said the car would be repaired within a week and now he is saying that they have no Idea when it will be fixed. Ariggo Dodge said they could repair they car in a few days if it was brought to them but Aventura refuses to release it.  We are still waiting for the car to be delivered, as they ran my credit, took my deposit, got a loan approved through ************************ and yet they continue to advertise the same car on their website for sale at a lower price than we purchased it for.  We also never got any returned calls from their General Manager, Mr. ***** or their sales manager despite leaving numerous messages. 

  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 05/19/2025

  ******* ********* of Aventura CJDR has confirmed that the dealership will no longer be moving forward on a purchase of this vehicle due to the timing of repairs. Aventura CJDR is issuing refund checks back to ***** **********. 
  
  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23270654
  
  I am rejecting this response because, a few days ago the salesman, ******, texted the vehicle was finally repaired and ready to go. After reviewing the invoice, we noticed several items and fees were added that we had not agreed upon.  The additional charges amounted to about $ 3000, including $ 699 for Lojack and $ 299 for window etching, (never disclosed or authorized) $ 650 for "priority delivery", $ 450 additional sales tax on unapproved dealer installed packages and other previously undisclosed fees. We asked that they remove these items and charges and were waiting for their response.  Now as you can see, the Sales Manager is once again claiming the vehicle has not or cannot be repaired!   The same car is still, as of 5/21/25, being offered for sale at $21'069 on their website!

  This is false and deceptive advertising, and they have dealt in bad faith from day one. 
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was completing a repair with the jeep dealer and they advised they would be responsible to pay for my rental until my vehicle was repaired. I was transported from the dealership to enterprise on September 23, 2024. The jeep dealership has failed to pay my rental and I have a balance of $725.07. I contact Jeep and they keep giving me the run around and saying they are having issues with there accounting. I have emailed the general manager and service manager and have failed to receive a response. I have contacted enterprise and they informed me they are still trying to collect the money from jeep and they are several months behind on payments.

  Business Response

  Date: 04/23/2025

  ******* ********* of Aventura CJDR has confirmed that the dealership is actively working with Enterprise to resolve the billing issues for ***** *******. Once the dealership has resolved the billing with Enterprise; Aventura CJDR will reach out to ***** to provide an update on when he should expect a refund.   
  
  

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23208105
  
  I am rejecting this response because: I keep getting the run around that it will be resolved. Almost 7 months and this has not been resolved. Staff is also very unprofessional including managers.  Until this payment is made I will not be satisfied 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/24/2025

  Saudi ****** of Aventura CJDR contacted Enterprise Rent-A-Car directly and confirmed that ***** ******* was refunded $960.00 on 4/17/25. 
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on December 28, 2024. The purchase was finalized remotely. The vehicle was delivered to me with one car key. The sales associate that I purchased the vehicle from also delivered the vehicle. He apologized for only having a single key with him and promised he would have the dealership express maili the second key to me. I never received said key. I followed up multi times. The first few times, the dealership stated my key was on its way. Its been over 3 months now and I am unable to get even a supervisor to return my call. Reviews for this business reflect prior clients have the same exact issue. I purchased this vehicle with two keys and I want the business to deliver the second key to me.

  Business Response

  Date: 03/24/2025

  Dear Mr. ****** ******,
  
  I am writing to follow up on your Better Business Bureau complaint regarding the missing second key for the vehicle you purchased on December 28, 2024. I am very sorry for the inconvenience this has caused. I am pleased to inform you that the dealership has located the key. Aventura CJDR apologizes for the delay in resolving this issue. The dealership will be FedExing the key to your address on file. Thank you for your patience and understanding.
  
  Best regards,
  Angel Rodriguez 

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Warning: Aventura Chrysler Jeep Dodge Ram Breach of ********************* Practices I want to warn potential buyers about my unacceptable experience purchasing a truck from Aventura Chrysler Jeep Dodge Ram in ***********, **. The dealership engaged in deceptive and negligent business practices that may constitute a breach of contract and bad faith dealing under Florida consumer protection laws.Issues Encountered:1.Failure to Provide Agreed-Upon Items The dealership mishandled my request for a new plate, initially transferring my old one and only issuing a new one after I insisted.They failed to provide the second key that was supposed to come with the *********************************** Promises oSales representative **** assured me the missing key would be delivered the next daythis promise was never honored.The commercial sales manager, *********, claimed the key would be shipped overnightanother false statement.They are stalling, saying it could take up to two weeks, despite another dealership confirming key replacement takes under an hour.3.Potential Fraudulent Intent Repeated delays suggest the dealership never intended to cover the missing key.They may attempt to charge the replacement to my insurance policy (purchased on 02/18/2025), which could constitute fraudulent misrepresentation and insurance manipulation.4.Lack of Accountability Despite multiple attempts, I have been unable to reach senior management.I left a voicemail for the general manager, ****** *******, with no response.On 02/19/2025, the service department confirmed no keys had been ordered yet.Their refusal to address my complaint indicates a pattern of negligence and deceptive trade practices prohibited under Florida law.Before doing business with them, potential customers should know about *********************** unethical practices.

  Business Response

  Date: 03/26/2025

  ******* ********* of Aventura CJDR has confirmed that **** Gomez brought his vehicle into the dealership on March 12th to have a new set of keys programmed for the vehicle.
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok so where do i start they sold us a car that was supposed to be cpo there is a huge difference in the car fax mileage to theres . When we complained they did not want to do anything about it my wife took the car back to have matters resolved only to be thrown out of the dealership by the gsm

  Business Response

  Date: 03/26/2025

  ******* ********* of Aventura CJDR has confirmed that **** ***** requested a set of all weather floor mats for his wife's Durango and a Gas/Gift card for his travels to and from *******. The floor mats have been ordered through the dealership's parts department and will be delivered to **** ******* home address.
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2018 Dodge Charger from this dealership on January 5, 2025. At the end of the transaction, I was told that the dealership had an issue with the title from the previous owner so they were going to issue me a temporary tag instead of doing the transfer at the time of the deal. They said it would only take a few days. On January 8, 2025, I contacted the dealership about the vehicle registration/title and was told they would send the registration form via ***** overnight. On January 20, 2025, I was told by the *** that the vehicle was not registered and the plate transfer was not complete. I contacted the dealership again and they said they would take care of it. On January 28, 2025, I contacted the *** again to see what the status was. I was told that the vehicle registration had been submitted and voided five different times as of that date. I contacted the dealership again and was sent a different registration form via ***** overnight. As of today's date (2-19-25) the vehicle still is not registered and shows up as a "pending dealer transaction" on the ********* vehicle check. The dealership is telling me the issue is with the state, but the state is telling me the issue is with the dealership voiding the transactions. The only recourse I have at this point is to file a complaint with ****** against the dealership to get the registration and title that was paid for in January 2025. It is COMPLETELY UNACCEPTABLE that this dealership took my money for the registration and title and still has NOT produced it to me as of 45 days after the sales transaction!! It appears to me that this dealership sold this vehicle to me without having a valid title, which is illegal! They need to be investigated on these illegal practices and shut down from conducting business by stealing from their customers. I just want the title and registration to the vehicle I bought from them! PLEASE help me with this!

  Business Response

  Date: 02/21/2025

  ******* ********* of Aventura CJDR has investigated ******* *********-************ concerns. Upon checking with the **** it has been confirmed that the vehicle registration was completed on January 30th. Aventura CJDR apologizes for any inconvenience this may have caused. The dealership will be sending a new registration via FedExing to Beverly immediately. 
  

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 27, 2025 purchased a new Jeep Compass from dealership. Upon delivery at scheduled time of 7 PM, we were told that the 2nd key, the owner's manual, and the Jeep all weather floor mats were locked in the service department and would be mailed out the following business day. Starting on Friday, January 31st I have called the salesperson every other day to receive a status on these items only to receive his voice mail. I have since emailed the General Manager the new vehicle sales manager and the finance team for assistance with getting these items mailed out to me. When I call, I am directed and redirected until you are disconnected. I am not asking for anything over and above what I paid for, but I want the items that were paid for with the transaction for the new vehicle.

  Business Response

  Date: 02/21/2025

  ******* ********* of Aventura CJDR has further investigated this matter. The dealership has arranged to ship a package containing the keys, floor mats, and owner's manual to the address on file for ***** *******. Aventura CJDR apologizes for the delay and any inconvenience this may have caused.
  
  

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  All items have been received. 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/21/2024 **** ****** signed the purchase form. 12/23/2024 they called ************************ to obtain payoff amount. They did not follow through and did not send the payoff check. Their office continues to make excuses and has not sent the payoff check to *****. It is effecting my credit now and they are in violation of the purchase form. **** ****** assured us they would send payoff check on 12/23/2024 and failed to do so. After repeated calls, Chrysler Dodge Ram of Aventura keeps making excuses. They again called *************** on 1/8/25 and did not send payoff check. After speaking with ************************; they simply overnight a check and this would solve the issue. Why is Chrysler Dodge Ram violating the purchase form agreement signed by **** ******? Why do they continue to ignore our repeated calls and why are they lying to us when we do connect that they will take care of it?

  Business Response

  Date: 01/22/2025

  ******* ********* of Aventura CJDR has confirmed that a check had been overnighted to ***** dated on 1/13/25. 

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while they did not meet the original 12/23/24 date to send the check to ***** as per the purchase agreement that caused unnecessary issues; I was relieved to get confirmation on 1/14/25 that ************************ finally received the check from the business. Pending any additional paperwork; this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Salkauskaite

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new RAM truck on October 18, 2024 and have yet to receive Ohio license plates so we can drive the vehicle. The original 30-day tag expired adn we were e-mailed a second one on 11/25/24. That second tag expired and we still have no license plates. We were told that because we picked up the truck in ** and financed it at the dealership that they were the ones that needed to send the plates. It has now been 83 days and we have no temporary tag or permanent plates on the truck so cannot drive it. We have been promised numerous times that the plates would be shipped via overnight delivery. In one instance, we were told they had miscalculated the Ohio tax and we needed to pay them $157 more via credit card, which we did - how annoying and unprofessional. We just want to drive our truck.

  Business Response

  Date: 01/14/2025

  ******* ********* of Aventura CJDR has confirmed that ******** Spring has been contacted by the dealership and informed that the license plates were overnighted on the 8th and were delivered on the 9th. 
  
  

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22789069
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** Spring

  Customer Answer

  Date: 01/14/2025

  I submitted the last response without comment.  We have still not received the registration for the vehicle and that is required to keep in the vehicle.  They have never addressed our complain t hat we paid $200 more than quoted and held the plate hostage for their mistake. They would also be wise to offer some compensation for making our vehicle undriveable for near 4 weeks.  At least we have a plate so can drive it now.

  Business Response

  Date: 01/14/2025

  It appears that ******** Spring rejected the dealership response but did not provide a reason for the rejection. Aventura CJDR requests a reasoning from ******** Spring for the rejection so we can better understand any outstanding issues to the complaint. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22789069
  
  I am rejecting this response because: 

  We have still not received the registration form for the vehicle and that is required by the State of Ohio to keep in the vehicle.  They also have never addressed our complaint that we paid $200 more than quoted and held the plate hostage for their mistake. Apparently it is rocket science to calculate sales tax properly. They would also be wise to offer some compensation for making our vehicle undriveable for near 4 weeks.  At least we have a plate so can drive it now.
  
  Sincerely,
  
  ******** Spring