Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello gm I was reaching out due to this company filed my taxes and I did not receive my taxes plus the irs keeps telling me to contact my preparer but they weht ghost and now I have to prove to the irs they are a scam first time filing with them Im so upset that this company would not clear or fixed this issue thanks you bbb in advance

  Customer Answer

  Date: 06/27/2024

  I havent spoken with the irs and they said that this company was supposed to credit the rest of the refund but they have not done so now in 100 days they are going to investigate 

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking for a free tax site. First I spoke to *****, then was passed to ****, another pass to ******. It was ****** who hurried me through the steps. At the very end I told her m my return wasn't right. I was $750 short. He quickly got off the phone with me. The last person I spoke with was ***************************. He said he would reimburse me $250, and that was all he could do. I am a 71 disabled senior, have a 4-th grade level in math, and a low IQ. Now I think they mean to keep my tax return. My return was $2,068.32. please help me They stopped answering the phone.

• Initial Complaint

  Date:03/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago I called this company to get my adjusted gross income to finish filing my taxes. I had no idea they were gonna file my taxes for me next thing I get a email stating the irs received my tax refund and was being processed. Few weeks later they said they filed my taxes on the 15th of March and I would receive my funds in 24 to 48 hours. But my refund never came and when checked the details of my refund they had the wrong banking information on there. I go to call them back to see what went wrong and they put me on hold for like 10 min or so and hung up on me. I feel I got completely ripped and I need my tax refund ASAP and they're not doing anything about it. I go to call back again and they hung up on me again they completely ripped me off and now I'm not sure I'm gonna get my refund at all and I really need it

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not disclose amount of charge, was told this was a free service. When done with Email with tax return was a ******* charge for a simple 1040 return. When called back they put a supervisor on and kept calling me bud. I asked him to stop calling me ***. Told him my name was *****, then he got smart with me and hung up on me. These people are thieves.

  Business Response

  Date: 03/16/2024

  We do not have a client with this name. We are unable to provide information in response to this claim because have not done business with anyone by this name, address, or email provided. 

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my taxes February 9th with a guy from nationwide fast tax his name is **************** supposed to got back ******* on my taxes.. I only received *****.. I been calling the office for days to ask to speak to the guy that did my taxes and I was told he was out sick but come to find out it was a lie I even been emailing this guy and he wont reply he took ***** from me when I supposed to got ******* I have proof of what my refund was. I believe I been scammed and I want my money that was taken from me.. then when I called yesterday to ask to speak to a supervisor.. they acted like the girl that got on the phone was a supervisor but she wasnt ******* hasnt return my calls because he knows he scammed me.. his email address is ********************** thats the email address I been writing him.. there number is ************.. i want this to be investigated as soon as possible I have all the proof what was supposed to be given to me

  Business Response

  Date: 03/16/2024

  We appreciate you reaching out to address your concerns regarding your recent tax filing experience with us at Nationwide Fast Tax. Firstly, we would like to extend our apologies for any confusion or dissatisfaction you *** have experienced.
  Upon reviewing your tax return and the specifics of your case, we wanted to provide clarity on some of the points you raised. Your Federal Return Refund was indeed quoted at $109.05, and your State Return Refund was calculated at $1,254, after factoring in our fees. It's important to note that our fees are calculated based on the complexity of the return, including the types of forms utilized, with the majority of the fee attributed to the preparation of two self-employment business schedules.
  Regarding the discrepancy in your refund amount, we understand the confusion stemming from the difference between the initial quote and the final refund you received. The *** indeed increased your refund by $824, resulting in a total refund of $1,533.05 after our fees for the Federal Return. The $3,019 refund amount you referred to is before our fees and represents the amount you anticipated prior to any adjustments made by the ***.
  We regret any inconvenience caused by the delay in communication due to ********* illness. He was indeed out sick with the flu for approximately one week, which temporarily affected his ability to respond to emails. We assure you that our team is committed to providing timely and efficient service to all our clients, and we apologize for any inconvenience this *** have caused.
  As a valued client of ours for the past six years, we appreciate your continued trust and loyalty. Your tax situation, with its complexities stemming from self-employment income and multiple schedules, has required meticulous attention to detail in its preparation. We're grateful for your acknowledgment of the quality of service we strive to provide.
  Regarding your interaction with our supervisor, ******, we regret any misunderstanding that *** have arisen. ****** has been a dedicated member of our team for several years and currently holds the title of Operations Manager. We assure you that any interactions with our team members are handled with professionalism and integrity.
  In response to your concerns about additional fees, we want to clarify that our fees are determined based on the complexity of the return and are not contingent upon the refund amount. Adjustments to the fee amount after filing are not feasible due to our refund disbursement system with ****************.
  We are committed to resolving this matter to your satisfaction and would appreciate the opportunity to discuss it further with you.

  Customer Answer

  Date: 03/18/2024

  I am not satisfied to the response that nationwide fast tax team sent.. the amount was ****** not ****** and ******* knew that the irs was giving extra money out this year.. he never stated to me that I was getting extra money for my son.. I wouldnt done my taxes if I knew he was taking ***** dollars from me.. out of all the taxpayers that do people taxes they dont charge ***** ******* lied to me and hes been getting my emails but he kept avoiding my emails.. I been calling and sending him emails way before he was out which I believe is a lie I want my money that is owed to me he never said I was getting extra back from the ***** he didnt tell me because he knew I wouldve never accepted that fee 

  Business Response

  Date: 04/02/2024

  We understand your frustration and concerns regarding the discrepancy between the expected tax refund amount and what was actually received, as well as the challenges you've encountered in reaching our office for clarification. Please accept our sincerest apologies for any inconvenience this situation has caused you.
  Upon reviewing your case, we want to address several key points:
  Unpredictability of *** Changes: It's important to note that tax refunds can vary due to various factors, including changes in tax laws, eligibility criteria, and individual circumstances. As tax professionals, we base our calculations on the information provided to us at the time of filing. However, we have no control over any subsequent adjustments made by the *** that might affect the final refund amount.
  Fee Structure: Our service fee is not determined by the size of the tax refund. Instead, it is based on the complexity of the tax return, the time invested in preparation, and the expertise required to ensure accuracy and compliance with *** regulations. We apologize if there was any misunderstanding regarding our fee structure, and we strive to be transparent about our pricing policies.
  Communication Issues: We regret any difficulties you've experienced in reaching out to us and obtaining a response. We take communication with our clients seriously, and we apologize if there have been delays or lapses in our responsiveness. Please be assured that we will investigate this matter internally to ensure that any communication gaps are addressed and resolved promptly.
  ********* Absence: *******, the tax preparer you worked with, has been absent due to illness. The person you spoke to when inquiring about him was ******, our operations manager. We apologize for any confusion regarding her role and any misinformation provided to you.

• Initial Complaint

  Date:03/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1, 2024 ****** The only information I was requesting was my ***, which the AD stated they can provide.The agent asked me to verify myself and wanted me to send some proof. She asked for the following information:Drivers license, W2, SSN, dependent info, and a written statement stating that I made some money while unemployed. Knowing the whole time that all I needed was my ***.At the beginning of the call the agent stated that we can bypass getting the *** if I was going to efile. Well, thats what I was trying to do myself, not for her to efile for me.Charging for tax services I did not ask for.After receiving the email, I seen that they had filed my taxes for me without my knowledge.I had already prepared my taxes with turbo tax and needed the *** so I can file them. They didn't get me a bigger refund that I got on my own, but even if they did, I would never have paid $675. AD states (attached) Call for Live *** Agent *** Verification Free UP Front tax return quotes Called back several times and ended up talking to *****, (Extremly Rude). I explained the situation and he basically told too bad, they provided a service. He also stated that they could not get the *** because the *** are the only people that can provide that information and said it would take ***** weeks. I asked to speak to a supervisor and he said HE IS the supervisor and that their is no one above him and hung up.

  Business Response

  Date: 03/16/2024

  Thank you for reaching out to us and bringing your concerns to our attention regarding your recent experience with our tax services on March 1, 2024. We sincerely apologize for any confusion or frustration you have experienced, and we appreciate the opportunity to address your feedback.

  Upon reviewing your case, we understand that there was a misunderstanding regarding the nature of the assistance you required. We acknowledge that you initially requested your Adjusted Gross Income (***) and were under the impression that this was the sole purpose of your interaction with our agent.

  Our agent informed you upfront that we are unable to provide the *** from the previous year, as only the *** has access to that information. However, we do offer an alternative verification process to bypass the need for the ***, which involves additional verification steps for security purposes. We want to assure you that our intention is always to provide helpful and reliable assistance to taxpayers navigating the tax preparation process.

  Regarding the charges for tax services you did not request, we understand your frustration. Our fee structure is typically based on the complexity of the tax return. Your file consisted of multiple forms, including 1 w2 form, 1 1099 G form, accompanying worksheets, and Schedule C for Self Employment Income, resulting in the preparation of a 1040. A discount was applied to your file as part of our commitment to providing competitive pricing to our clients, resulting in a $475 preparation fee. 

  We regret any dissatisfaction with the outcome of our services compared to your previous experience with TurboTax. We understand the importance of trust and transparency in our interactions with clients, and we apologize for falling short of your expectations in this instance.
  

  We take your feedback seriously and are committed to addressing your concerns. We assure you that we will review our procedures to prevent similar incidents from occurring in the future. Additionally, we will investigate the conduct of the agent you interacted with and take appropriate action to ensure that our service standards are upheld.

  
  Regarding your interaction with *****, we apologize for any rudeness or lack of professionalism you encountered. We expect all members of our team to treat clients with respect and courtesy at all times, and we will address this matter internally.

  
  If you would like to discuss this matter further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly

• Initial Complaint

  Date:02/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was talking to IRS asked how i could get my AGI she said she couldn't give it to me but could do my taxes . If you call me I can explain it better thank you ***********************

  Customer Answer

  Date: 02/23/2024

  My reason for contacting you is as a senior citizen I understood that the *** would do personal income taxes for free. I googled the *** and then I called the number that came up.  Unfortunately, I didnt save that number.   I asked the female that answered my call if she could provide my AGI (adjusted gross income).  She said she couldnt get that info, but she could do my taxes.  I then gave her all my info including sending all my tax records such as 1099s, and bank information, as well as pictures of mine and my husbands drivers license.  She put me on hold, and when she returned, she told me what my refund would be.  It was less than Turbo Tax showed.  I then asked why it was less than Turbo Tax and she said she didnt know and gave me my gross income which was the same as I had.  She just kept telling me she didnt know but the amount she provided me with was less than what I expected. I assumed she was correct because this is the *** and that is their job.  Then she sent me documents and told me to sign all the specified places.  I asked when I will get my paperwork and she said after it is accepted by the ***.   We then ended the call.  I called back twice a few days later because I hadnt received my paperwork.  I was told by others I needed to talk to the lady (*******) who I had worked with to complete my taxes.  I was beginning to get suspicious  so I asked if they charge to do the taxes and she said No we get paid by a third party.  The next time I called back a male told me she was on the phone, and he would have her call me.  She never called.  I called again and they said she was off that day.  That is when I asked to talk to a supervisor.  I asked the supervisor why the amount was less than I had presumed from Turbo Tax.  He told me it was due to the amount of paperwork my taxes generated.  I again asked where my paperwork was, and he said I should be able to print immediately.  I was sent a link to the website and printed the paperwork and saw they were charging me a fee of $1,235.95.  I was in shock. I also then realized this didnt say *** it showed Nationwide Fast tax. They also told me they dont do State taxes but when I received the paperwork the state taxes were also completed. 

   

  I had already completed my state tax forms and mailed them and now I am also concerned that National Fast Tax sent in a second set of forms.???

   

  Please contact me at your earliest convenience if you have any additional questions or need additional information.

   

  Sincerely,

   

  ***** and ***********************

   

  ************************************

   

  *********, ** *****

  Business Response

  Date: 03/16/2024

  Thank you for reaching out to us regarding your recent experience with tax services. We sincerely apologize for any confusion or inconvenience caused during this process.

  
  Upon reviewing your case, it appears that you contacted a third-party tax service provider, Nationwide Fast Tax, rather than the **** We understand the confusion this may have caused, and we regret any misunderstanding that occurred during your interaction with our representative. It is our procedure to answer the phone with the company name, followed by the name of the person assisting you. In reviewing your call, this procedure was followed by your representative, *******. 

  Regarding your concern about fees, we'd like to clarify that the fee charged for tax preparation services is determined based on the complexity of the tax return, including the number of forms provided and schedules generated to complete the file. In your case, the file consisted of 9 forms producing 3 schedules and 2 additional worksheets, which contributed to the preparation  fee of $1050.00.

  As for the discrepancy in the refund amount compared to TurboTax, please note that various factors can influence the final refund amount, including differences in tax calculations and deductions. We recommend reviewing the details of your return to better understand the variance.

  
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .February 2nd 2024 .charged ***** .was unaware of this high charge

  Business Response

  Date: 03/16/2024

  Thank you for reaching out to us with your concerns regarding the charges associated with your recent tax preparation services. We sincerely apologize for any confusion or inconvenience this may have caused you.

  
  Upon reviewing your case, it appears that your total charge for tax preparation services amounted to $1,025. We understand that this may have come as a surprise to you, and we would like to provide clarity on the breakdown of these charges.

  
  Firstly, it's important to note that our fees are determined based on several factors, including the complexity of your tax return and the forms required to accurately complete it. In your particular case, the complexity of your return, which included an increased earned income credit, necessitated thorough attention to detail and additional documentation.

  
  The preparation of your return involved the processing of various forms, including but not limited to:

  Identity Verification

   W-2 Form: This form reports your wages and tax withholding information from your employer.

  Form 8812 (Additional Child Tax Credit): This form is used to claim the Additional Child Tax Credit for qualifying dependents.
  Form 8867 (Paid Preparer's Due Diligence Checklist): This form ensures compliance with due diligence requirements for tax preparers.
  **************** Return: In addition to your federal return, the preparation of your **************** return also contributed to the overall complexity of your filing.
  Document Preparation Fee: This fee covers the cost associated with gathering, organizing, and processing the necessary documentation for your tax return.

  
  We understand that it's essential for our clients to be fully informed about the charges associated with our services.

  Our goal is always to provide transparent and fair pricing for the services we offer. We appreciate your feedback and will take your concerns into consideration to improve our communication and service delivery in the future.
  If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to contact us directly.

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to IRS.Gov/freefillable forms to do my taxes. I had one question on how I should upload the documents. When I called they said they would help me and not to worry about scanning the forms & uploading all my documents. I thought how nice that they wanted to help me out but instead they ripped me off.After doing my taxes, they sent me copies of all the documents. I was SHOCKED to see they charged me a fee of $635. I was NEVER informed of any such charges or fees. Never mentioned one time about any charges. Unfortunately, I found out that they have done this to others too. I selected IRS.Gov website because i thought I would be in good hands and not be scammed out of my money.I will NEVER use this website again. I want changes in the way they handle their services by telling everyone upfront about charges & fees before anything is done. The only way I found out about any charges was when I received the paperwork from them.Also I would like a billing adjustment but since forms were all Docusign I feel they stole my money and there isn't much I can do other than let BBB put this review out online. NO ONE PAYS OVER $600 TO HAVE THEIR TAXES DONE.

  Business Response

  Date: 03/16/2024

  Upon reviewing your case, it appears that you contacted a third-party tax service provider, Nationwide Fast Tax, rather than the **** We apologize for any confusion or frustration you have experienced, and we appreciate the opportunity to address your feedback.

  Upon reviewing your case, we understand that there was a misunderstanding regarding the charges associated with our assistance. We want to provide clarity on our fee structure and the communication of charges to our clients.

  Firstly, we want to assure you that our intention is always to provide helpful and reliable assistance to taxpayers navigating the tax preparation process. We regret any miscommunication that *** have led to your dissatisfaction.

  
  Regarding the charges for your tax preparation, the fee of $450 was determined based on the complexity of your return. Your file consisted of multiple forms, including 3 1099R forms, 2 1099 SSA forms, accompanying worksheets, and Schedule B for interest and dividends, resulting in the preparation of a 1040 SR. ************* we applied a discount to your file to offer you the best possible value for our services.

  Regarding your request for a billing adjustment, we understand your concern. While the forms were processed electronically through DocuSign, we want to assure you that we take all customer complaints seriously and are committed to resolving them promptly and fairly. We will investigate the possibility of issuing a refund or adjustment to address your dissatisfaction.

  
  We deeply regret any inconvenience or distress this situation has caused you. We value your business and hope to have the opportunity to restore your trust in our services in the future.
  If you would like to discuss this matter further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21246519
  
  I am rejecting this response because:

  I did go online to IRS freefillable forms. I NEVER contacted a 3rd party. When I had a question about uploading documents IRS  posted this ************** to call for questions.  When I called that number the person that answered said I needed to call another number *************** because that wasn't their department.

  
  

  I called the number that was given to me by the person from IRS. A man answered by the name of *****.  I asked my question about uploading my documents and he said not to worry I can do that for you thinking I'm still with IRS freefillable forms.

  
  

  ***** NEVER mentioned that he was with Nation Wide Fast Tax and NEVER mentioned anything about any fees or charges or I would have hung up and did it myself.  Last year I went to Turbo Tax and did it with no fees attached. I regret every day trusting the person with IRS giving me that number to call.

  
  

  I should of suspected something when he wanted our pictures to upload, our divers license, our routing & accounts numbers. It's a different world we live in today and so sad you can't trust anyone. Turbo Tax never requested anything like that.  I'm a senior so he took advantage of that.  I'm at fault too by being so trusting and not reading dousign by what he charged is not right.

  
  

  ALSO THEY LIED TO YOU ABOUT THE ****  It WASN'T $450 Nation Wide Tax ******************* charged $635,95. That Nation Wide Fast TaxTax Preparer is so deceptive, no *******, no work ethics, no conscience. I wouldn't be surprised if he has done this to others.

  
  

   I have NOT received an adjustment of any kind.  I can show you documents that I was charged $635.95 and no adjustment as of yet, hopefully BBB will try to get me something back. I am attaching the charges that Fast Tax charged me.  See Attached.

  
  

  Also I made a big mistake signing the docusign without reading what I was signing because again I thought I was with IRS.  I didn't know until he sent me the forms that I was charged that kind of money and I see where he checked 3rd party too.  I saw all of this afterwards..

  
  

  I wrote BBB and contacted IRS IMMEDIATELY the next day.  I'm also doing a 14147A form with IRS due to their misconduct and stealing a good chunk of my refund which I depend on yearly for repairs to my home. I hope I put them out of business so they can't steal from anyone else.

  
  

  PLEASE see if you can get him to give me an adjustment and get more of my refund back.  I was suppose to get $3020 and he kept $635.95 I would appreciate getting back the $205 since HE SAID he only charged $450 that means he can give me an adjustment.

  
  

  Please contact me by phone if you need anything else. My cell # ************.

  
  

  Respectfully,

  ***************************

  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/18/2024

  In reference to Nation Wide Fast Tax look at my attachment.  They lied to BBB also.  They charged me $635.95 NOT $450 as stated in their response.

  See my attached letter too,

  I did go online to IRS freefillable forms. I NEVER contacted a 3rd party. When I had a question about uploading documents IRS  posted this ************** to call for questions.  When I called that number the person that answered said I needed to call another number *************** because that wasn't their department to help me with my question. 
  
  I called the number that was given to me by the person from IRS. A man answered by the name of *****.  I asked my question about uploading my documents and he said not to worry I can do that for you thinking I'm still with IRS freefillable forms.
  
  
  ***** NEVER mentioned that he was with Nation Wide Fast Tax and NEVER mentioned anything about any fees or charges or I would have hung up and did it myself.  Last year I went to Turbo Tax and did it with no fees attached.
  
  I should of suspected something when he wanted our pictures to upload, our divers license, our routing & accounts numbers. It's a different world we live in today and so sad you can't trust anyone. Turbo Tax never requested anything like that.  I'm a senior so he took advantage of that.  I'm at fault too by being so trusting and not reading dousign before signing.
  
  
  ALSO THEY LIED TO BBB (YOU) ABOUT THE ****  It WASN'T $450 Nation Wide Tax ********************* charged $635,95. That Nation Wide Fast TaxTax Preparer is so deceptive, no *******, no work ethics, no conscience. I wouldn't be surprised if he has done this to others.
  
  
   I have NOT received an adjustment of any kind.  I can show you documents that I was charged $635.95 and no adjustment as of yet, hopefully BBB or IRS can try to get them to give me an adjustment so I can get something back. I am attaching the charges that Fast Tax charged me.  See Attached.
  
  
  Also I made a big mistake signing the docusign without reading what I was signing because again I thought I was with IRS.  I didn't know until he sent me the forms that I was charged that kind of money and I see where he checked 3rd party too.  I saw all of this afterwards.
  
  
  I wrote BBB and contacted IRS IMMEDIATELY the next day.  I'm also doing a 14157A form with IRS due to their misconduct and stealing a good chunk of my refund which I depend on yearly for repairs to my home. I hope I put them out of business so they can't steal from anyone else or at least give an adjustment.
  
  
  PLEASE see if you can get him to give me an adjustment and get more of my refund back.  I was suppose to get $3020 and he kept $635.95 I would appreciate getting back the $205 since HE SAID he only charged $450 that means he can give me an adjustment.
  
  
  Please contact me by phone if you need anything else. My cell # ************.
  
  
  Respectfully,

  Business Response

  Date: 03/19/2024

  Dear *****************,

  
  We acknowledge the concerns you've raised regarding your recent experience with Nation Wide Fast Tax. We take your feedback seriously and apologize for any confusion or inconvenience you've experienced.

  
  Firstly, regarding the fee discrepancy, the preparation fee you were quoted was indeed $450. The additional amount billed comprised banking and processing fees beyond our control, which were outlined in the paperwork you signed.

  Regarding your interaction with *****, our records indicate that he adhered to our company protocol by identifying himself with both the company name and his own name at the beginning of the call, as required of all our preparers. We have reviewed the recording of your conversation with *****, which verifies this. We understand the importance of transparency in our interactions with clients, and we apologize for any lapse in this regard.

  We understand your concerns about the sensitive information requested during the tax preparation process. Please be assured that we take the privacy and security of our clients' information seriously and only request such details to accurately file taxes and ensure compliance with IRS regulations.

  
  Regarding your request for an adjustment, we appreciate your patience as we investigate this matter further. Rest assured, we will review your case diligently and work towards a resolution. We will contact you directly to discuss potential adjustments to your charges.

  Once again, we apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction. Should you have any further questions or concerns, please do not hesitate to contact us directly

  Customer Answer

  Date: 03/19/2024

  First and most important ***** NEVER mentioned COMPANY NAME or FEES and CHARGES or I would of hung up.  I thought I was still dealing with the ***.  He answered the phone by NAME ONLY. I asked my question about uploading documents and he said to me not to worry he would do that for me (that was a red flag I didnt pick up on.) 
  
  
  After receiving my copies is when I discovered the fee of $635.95 and that it was with Nation Wide Fast Tax. I called IMMEDIATELY and no answer.  I called several times and received no return calls thats when I went to BBB and the *** and requested if *** is using Nation Wide Fast Tax as one of their tax preparers to remove them from their list. I documented everyone I spoke to.  Also Why would I have a taxpayer in BROWARD COUNTY do my taxes when I live in BREVARD COUNTY.  
  
  
  Again ********************* NEVER MENTIONED COMPANY ONLY HIS NAME.  I did sign docusign only because I thought I was in good hands with ***. I had no knowledge that ********************* was with Nation Wide Fast Tax. Why would I pay $635.95 when I know each year I get 100% of my tax return refunded to me by using freefillable forms. That money I use each year to make  repairs on the house.  I hope this doesnt happen to another Senior Citizen. Ive learned a valuable lesson.
  
  
  My taxes include only SS, Pensions and Banking. The only forms I used was the 1040-SR and the standard deduction chart. Plus listing all our income.
  
  
  I feel your company was very deceptive the way everything was handled. Im requesting a full refund or an adjustment. Before I did my own taxes I paid a CPA and no way did they charge me that kind of fees & charges. Outrageous!

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21246519
  
  I am rejecting this response because:

  First and most important ***** NEVER mentioned COMPANY NAME or FEES and CHARGES or I would of hung up.  I thought I was still dealing with the ***.  He answered the phone by NAME ONLY. I asked my question about uploading documents and he said to me not to worry he would do that for me (that was a red flag I didnt pick up on.) 

  
  

  After receiving my copies is when I discovered the fee of $635.95 and that it was with Nation Wide Fast Tax. I called IMMEDIATELY and no answer.  I called several times and received no return calls thats when I went to BBB and the *** and requested if *** is using Nation Wide Fast Tax as one of their tax preparers to remove them from their list. I documented everyone I spoke to.  Also Why would I have a taxpayer in BROWARD COUNTY do my taxes when I live in BREVARD COUNTY.  

  
  

  Again ********************* NEVER MENTIONED COMPANY ONLY HIS NAME.  I did sign docusign only because I thought I was in good hands with ***. I had no knowledge that ********************* was with Nation Wide Fast Tax. Why would I pay $635.95 when I know each year I get 100% of my tax return refunded to me by using freefillable forms. That money I use each year to make  repairs on the house.  I hope this doesnt happen to another Senior Citizen. Ive learned a valuable lesson.

  
  

  My taxes include only SS, Pensions and Banking. The only forms I used was the 1040-SR and the standard deduction chart. Plus listing all our income.

  
  

  I feel your company was very deceptive the way everything was handled. Im requesting a full refund or an adjustment. Before I did my own taxes I paid a CPA and no way did they charge me that kind of fees & charges. Outrageous!

  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/27/2024

  Haven't heard anything lately.

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled with this company on 1/17/24 and I didnt even want too ! I called to ask a question and not once did they answer my question. Ive talked to 4 different people and it started with *****, he couldnt even get my info correct, then there was a accii ok but and routing info which wasnt mine at all and he claims it was to the irs. Not once did he say it cost anything no they beat around about that and change subjects! *** called me about the **** A form thing and she claims to filled it out and all and put it on my account but yet its magically not there. Then I talked with ******* and asked to speak with ***** and I kept getting the run around about that because ***** knows hes in the wrong and knows I know it. Ive been told theyre funded by the irs and Ive even called the irs scam line and main number to the irs and nobody knows of nationwide fast tax. Now my email is blocked and nobody answers the phone. Also my tax tracker app they they gave me saying that the its has received by taxes and is processing them but yet when I go to wheres my refund on the irs page it cant be found.