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Business Profile

Designer Apparel

Design By Ella

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5, 2024, I placed an order for 3 sunglasses totaling $49.88. I received the sunglasses on or around May 8 and the sunglasses were NOT as described and as the pictures show on the website. I, first, submitted a request via the company's 'Contact' form on their website requesting assistance on how the company would like to resolve the issue of me not receiving what was advertised. I never received a response. I then followed up via email on May 16 (screenshots provided) and on May 25 (screenshot provided) where I requested a refund for the money I paid - never received a response. The company states they have a 30-day return policy and to initiate a return, one can email *************************. I simply would like my money back as I did NOT receive what was advertised on the Design by Ella website.

  • Initial Complaint

    Date:05/24/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place of business will accept your order then become completely unresponsive. There have been no updates on my order or any resolution in a month.

Design By Ella is NOT a BBB Accredited Business.

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