Plumbing and Heating
R. J. Kielty Plumbing Heating & Cooling, Inc.Reviews
This profile includes reviews for R. J. Kielty Plumbing Heating & Cooling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromChristine K
Date: 07/25/2025
5 starsWe recently had a need for a plumber. *** came and worked with us to get a toilet that worked for a handicapped person. He went out of his way to make sure that everything was perfect for us. We cant recommend him highly enough.Review fromDarlene A
Date: 07/20/2025
5 starsAnother great experience with Kielty plumbing! This time our technician was *** *. He came to our house in ************** and met my mom to diagnose our issue with ************** piling up in her shower. He quickly let us know that it was from clogged pipes and did a speedy repair. He explained everything to my husband and I over face time and went out of his way to keep things simple and cost effective for us. He even made us all laugh, especially my mom. Thanks **** We were so worried that this was going to be a major & costly repair job. We are so happy with Kielty plumbing and will look to add their HVAC and electrical services in the future!Review fromK. O.
Date: 07/15/2025
1 starWe have been waiting for a part for over a month. No A/C for that whole time. No response other than we have to wait for the part. Refusal of Kielty to even allow us to speak to the Service Manager. No help at all. This is summer in *******. I dont believe Kielty cant do something to provide relief.
R. J. Kielty Plumbing Heating & Cooling, Inc.
Date: 07/16/2025
we can not control the manufacture having the part on back order.
The compressor is being delivered to our company tomorrow and we will have the customer back up and running.
K. O.
Date: 07/18/2025
Happy to report A/C is working. It took over 1 month, with over 100 degree feels like temps. RJKIELTY never kept us in the loop concerning what was happening during that time. No feedback, just waiting for the part. No access to a Service Manager to discuss possible alternatives, no possible use of compatible parts, no communication at all. A/c is a life sustaining product in Florida’s scorching summer. RJKIELTY DROPPED THE ——A total failure to communicate.Review fromLaura A
Date: 05/02/2025
5 starsSecond time we have used this company. Highly recommend them.Polite, courteous and honest. Less than half the cost of another company we called for estimate.***** was awesome.Review fromGeorge M
Date: 04/27/2025
5 starsWe just replaced our entire HVAC with a new one with RJ K**** and wanted to say it’s the best experience we have had with a service company! Professional service from beginning to end! Shout out to Kevin (Mr No Pressure) , and our installers Ryan and Gio! They worked a long day for us without breaks! Thanks guys! Then this morning we received a Thank You gift of Edible Arrangements from Kielty! Thanks everyone!Review fromCourtney J
Date: 04/11/2025
3 starsCalled RJ Kielty to service our hybrid hot water heater. Technician came out and looked to see how long we had the equipment (approximately 7 years) and he said it was no longer under warranty. He started in installing a new water heater and my neighbor came over to tell us it was in fact still under warranty and we shouldn't have had to pay to replace the unit. The technician who was nice said disputed this, and after doing a few searches it was still under warranty (10 year warranty).Review fromWilliam E
Date: 02/01/2025
5 starsIt's always nice when talking to *** at this firm. She's always in a positive mood .I called in early January,2025 and stated while in my fuse box two switches were flipped off. When flipping back on they did not stay on. (Switches were for AC&Heat.)We used Emergency Heat till new unit installed,*** scheduled ***** to come to our location. When arriving he checked compressor outside in rear of house. I was at fuse box flipped switches when he told me. They went back off. ***** told me there was a short in the compressor . The system was fourteen years old . The recommendation was a new AC/Heat Pump System .I called *** after above and **** who is Advisor for various units came to our home.He is easy to talk about different units. I decided with my wife on a Carrier Total System.*** scheduled technician **** and assistant ****** for 1/24/25. They arrived on time.(Coldest day of year). First thig as they put tarps all the way from front door to hallway.**** worked on old unit inside hall location. ****** was outside taking out old Amana unit. He placed new Carrier unit on pad. ****** soldered copper tube to finish job.,He came into help **** take inside unit out to truck .****** installed Honeywell thermostat and shown my ************* how to use new control .After unit being installed ****** finished by helping **** finish last steps.*** their boss was here checking steps of installation . He also fixed dryer vent blockage.When all work was complete any trash was removed from home.A day later delivery for us. Chocolate covered strawberries, apples, and bananas .I called *** and ****, both said this is what their company do for installation jobs.Nice touch for a ********************* R. ********* Hudson,FlReview fromTina S
Date: 01/04/2025
1 starExtremely disappointing. Feel like they took advantage of my 92 year old mom. Her plumbing backed up flooded the bathroom out into the hall. They came snaked the pipe. Charged over $400.00. Less than a month later same issue. Call different plumber who put a camera in the pipe. Said there was a ball of roots blocking in the pipe and that they must of loosened some of it to let the water pass thru. The new plumber cleared the whole blockage. Mom call Keilty plumbing backed and was told only a 14 day warranty. Pretty sad. My mom trusted RJ Keilty from back in the day of The Pasco Builder's Association. We will never call them again.Review fromGregory C
Date: 10/30/2024
1 starThis company does not treat their customers with any respect or dignity. We feel we were completely scammed by them. Our hot water heater stopped making hot water, so I called them out to look at the hot water heater. Their tech said one of the elements is bad and replaced it for $625.00. But they also said there seems something wrong with the breaker. So, I called an electrician, and they came out and tested the breaker and checked the amps coming from the hot water heater, and the amps were really high, and he stated that the hot water heater is bad and needs to be replaced. So, I called back to the Plumbing company and explained to them that I am into this bad hot water heat over $825 dollars and back at step one of a nonfunctioning hot water heater. So, they sent someone out (the same tech as last time). A total of two days between their visits. And low and behold the hot water heater is dead and needs to be replaced under warranty. So, I asked why did I pay you over $625 dollars the first time you were out here to replace an element on a bad water heat that needed to be replaced? Never got an answer from him or the office personnel. I was quoted a little over $300 dollars to replace the hot water heater under warranty, but it needed to be approved by AO Smith the hot water heater company. So, finally after making several called to the plumbing company and 10 days waiting, they finally came out to replace the hot water heater and of course the amount I had to pay was almost $200 dollars higher. Called their office to find out what was going on and they would not answer why nor would the tech on site answer why it is higher. The office personal that I was talking to said that a manager would call us back. Guess what we are still waiting. So, either due to their incompetence or scamming we wasted over $825 dollars paying for the first service and electrician. A qualified plumber should have known that the hot water heater was dead the first time looking at it.R. J. Kielty Plumbing Heating & Cooling, Inc.
Date: 10/31/2024
i spoke to customer and we refunded $478.62 back onto customer card.
Acting manager that received the call was out of the office on vacation.
Review fromLinda M
Date: 10/21/2024
5 starsI have been dealing with R. J. Kielty the past 3 years and have been 100% satisfied with their service. They supplied a date and timeframe for the technician's arrival, notified me when the technician was on the way and provided his name and photo. I live in an older home and both technicians I have dealt with were very professional, provided great service and made recommendations that were very helpful as to what might need completed in the future or some changes that were made immediately that made my life a lot easier (such as an addition of an outside shutoff in case of an emergency and reworking a line to make easier access---both very useful to me) I would definitely recommend R.J. Kielty Plumbing to anyone.
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