Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had this dental insurance for about 10 years and they have covered little to nothing. I've attempted to use it or cancel coverage but they never answer and their website doesn't work presenting to be unsafe. My dentist tried to call and waited for almost an hour to find out what they covered but had to hang up as she had other customers to tend. They draft my account with no corresponding phone number so that I may cancel it or call about coverage. I got this coverage when I was very sick years ago, I was sick and unemployed for 11 years, couldn't even afford the difference, and they wouldn't cover the cleaning I needed essentially causing later problems. The last time I had contact with them that amounted to anything was in 2017 or 2018, and that was just info of my coverage as I had to have teeth extracted. I got a hold of someone not long ago, was instructed to go to website that doesn't work. They don't even send us insurance cards. I got a job with the state in 2021 that has dental. Between my sickness then and working now 60 hours a week this matter has fallen to the way side way to long. I want answers and to be refunded. They should not be drafting my account if they are unreachable. This coverage was decent when it was ***** (something like that) but not since. They haven't even mailed me anything asking about any updates or to verify my information is the same. They have a ******** page with a unsafe web address connected. I'm out thousands over the years. I've uploaded the last draft but that amount has been reoccurring for years.

  Business Response

  Date: 08/13/2024

  ****************** has had dental insurance with us through Solstice Benefits since 09/01/2028. We have spoken to ****************** multiple times through out the time of the policy being in effect. We most recently in June of 2023 sent her plan information again via the email she provided on a call with our customer service representative. We spoke with her dentist on 05/07/2024 regarding eligibility and benefits. I am not sure what website this customer is going to, but ours is active and running www.abgsmiles.com and our phone numbers are working an active. Phone number to reach us is **************. We have attempted to reach out to ****************** as on 08/12/2024 to resolve this matter however the phone number she provided on this complaint is missing a digit, the email she provided on this complaint is not valid, and the data we have for her in our system only rings and disconnects us. We highly encourage her to reach out to us to resolve this for her. For now we have suspended her coverage until we can speak with her over the phone. 

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete SCAM, they work under NAFMD, ABGsmiles.com, they have several phone numbers to scam people from including *********** *********** **********. I assumed this company was honest because I had them years ago, i was wrong. I signed up for a DISCOUNT plan not INSURANCE, $74.95 for dental and $24.95 for vision neither plan was used, no claim was every submitted to them, i called to cancel about a week after enrolling, a day or two after it became active i cancelled after having coverage under my husbands policy, on one the first website that comes up when you search their number on ******* www1.**********.com is where it states you can cancel WITHIN 30 days of enrollment, when i called to cancel they said i didnt qualify for a refund (strange) they provided no reasoning, on a later call i asked about the terms and condition for cancellation or refunds very unpleasant woman by the name is **** (no last name or employee number because they dont have any and shes the only ****) i was advised they DONT have ANY terms and conditions on their site, which i show i found their next scamming site of: ABGsmiles.com. Needless to say i gifted them almost $100 AND I NEED MY MONEY BACK.

  Business Response

  Date: 07/14/2023

  ****************** was never enrolled in ********** plan. She was enrolled in the Solstice HMO fully insured plan and the Solstice Vision fully insured plan. None of which are discount plans. ****************** has been an on again and off again client of ours for years since 2018. During her most recent enrollment she disputed the $24.95 and the $74.95 with her bank prior to us being able to refund the charges and cancel the account per her request. Once a dispute is issued a refund cannot be issued until the dispute is settled. ****************** called in yesterday and wanted to "re-enroll online". We advised she cannot due to the state of her current situations and the dispute with her bank. She became very angry and irate with my team. She then requested a review of her dispute and stated that her bank took the money back from her and gave it back to us and she wanted the refund. After reviewing her request we have found that the dispute has been settled in our favor and we have received funds back. So we have refunded ****************** for both charges as of today 07/14/2023. Her accounts will remain cancelled and not eligible for re-enroll.  

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a service (dental insurance) that was never rendered. I asked them several times for an insurance card, which was only offered after I made them aware that I didn't want to use their services anymore. I asked for a refund of my monies that I sent to them, and, after that, I was not able to contact them anymore. This company contacted me approximately one month ago, attempting the exact same scam, and, once I announced that I was aware of their scam, the individual who called, immediately disconnected the phone call. I am disabled, and, I just wanted to recoup my funds that were scammed from me through their inactivity, and lies.

  Business Response

  Date: 10/12/2022

  This member enrolled with in July of 2020 for a fully insured dental plan, he cancelled in April of 2021 and has been cancelled since. This member last paid in April of 2021 when he had an active plan. He has not been enrolled since then or charged by our company since that April 2021. This member is not due a refund at this time. Have a great day.