15 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from N. K.
1 star03/29/2024
People, you have better chances to get a better treatment in another business than this one. I called this company, because they installed the ac unit in my home and apparently installed the panel in a very inappropriate location. The technician “Lee” came and basically try to coarse us to get another unnecessary repairs and as soon as we didn’t decide to proceed started to say things, next time don’t waist your money, my time and your time. When I tried to leave a feedback with the office the receptionist was as bad as him. Don’t expect nothing good coming from this company.
CoolQuest, Inc. Response
04/01/2024
We at coolquest apologize for your experience with one of are techs and dispacture.we did not install the a/c unit for this customer.we did personally call and apologize and refund there money.The technician was at this customer's house for over an hour.After the tech told the customer the price The owner said he would contact his home warranty company for the repairCustomer Response
04/03/2024
Thank you again for the promptly action. We appreciate you reaching us to clarify this. Just to add, I agree we were aware that your company didn't install the unit, when the lady got my address she greet me as ****************** (or at least thats what I understood), which small world, it is one of my last names, I assume, somehow she knew who I was and probably that cause the confusion. I believe both sides in this history have something to learn something. Thank you again for yourReview from Gordon H
5 stars08/08/2023
Gordon, hey my name is Gordon I want to tell you about my experience with Cool Quest. I was having trouble with my air conditioner. I contacted Cool question they sent a technician out the same day to diagnose the problem. The technician his name is Rick was very professional explaining the trouble and options to repair or replace the unit. Within two days the unit was changed out in a new one put in place. Two weeks later supervisor Rob came to do the final inspection and everything went fine. I like to thank Cool quest for their service. I highly recommend them.Review from Chiara C
1 star08/04/2023
I almost got rip off from this company Cool Quest . The reason why was the tech that came to my house told me I needed a condenser motor. The motor is under warranty it would cost 200.00 If not under warranty it would cost 800.00. when he came in my house he was coming up with ridiculous reasons and also went out side releasing Freon into the air. It had nothing to do with the Freon. His demeanor was very unprofessional. Since my condenser was under warranty... Total cost to for part and labor 587.00. Didn't sound right. Next day I called Cool Quest and spoke to a woman (Didn't get her first name) acted very rude and said cost would be 587.00 take it or leave it. Do you want the tech**** to come out and of course I said cancel. Had another company come out and guess what.....Only need maintenance to Ac and cost 85.00. I saved money. I believe this particular Tech **** was gouging. Have new AC company now. Also new comapany had to put Freon because it was low. Hmm I wonder whyReview from Jennifer D
5 stars03/29/2023
Cool quest came in and installed my new air conditioner!! Amazing job from service to installers to the office staff!! I will be sure to refer all my family and friends! Thank you cool quest and staff :)Review from Gayle G
5 stars03/29/2023
Called Coolquest at 9:30 Sun evening because my husband is on oxygen - service tech showed up less than an hour later. He had my system up and running that night. Pricing was fair and reasonable. Would highly recommend Coolquest! Thank you Coolquest!Review from Tina A
1 star12/29/2022
I believe this company intentionally tried to take advantage of my 92 year old mother by trying to pressure her into buying a new A/C unit for her condo when she had them out to perform a semi-annual maintenance. The technician, I believe it was ****, told her she needed a new unit and if she purchased it on the spot, for $7,400, he could install it the next day. We had a second opinion from another company who confirmed she did not need a new unit. However, they found that CoolQuest had not been performing the routine maintenance they were being paid for. The new company performed the needed work which cost her $1,100. (BBB: I have not provided my mother's name but listed mine as a contact. CoolQuest will not show me as a client.)Review from Renee B
5 stars09/26/2022
Coolquest service and equipment was amazing. They were a referral from our neighbors. We've been in our home for 2 years and noticed mold around our ducts. Had a company come out for mold remediation, but they never told us our ducts had huge gaps in the attic. Fast forward we hired Coolquest to redesign the duct work, install new ducts, install a new air conditioner and handler. The techs ***** and *** were very professional and thorough. We immediately noticed the house is cooler, less humidity, and better flow throughout the house. I would recommend them.Review from audra t
1 star03/31/2022
this guy "rick" came to my home to fix the a/c. he was rude. he could not shut a door, refuesed to knock on my door prior to entering my home. he started complaining to me about "duct" work and tried to sell me new duct work. when i started asking questions he got angry with me and yelled at me that i was calling him a "LIAR"!!!!!! then huffed off. then i noticed my garden hose was missing. so i called the office again and the "service manager", who refused to give his name, called my a "rude ******* *****"!!!!!!!!! i don't know what happened but these people are a sorry group of people.Review from Richard M
5 stars08/29/2021
Had both AC units replaced and installed in Jan 2021. They brought a team out and installed both units and they were up and running the next day! I was impressed with their workmanship. they even painted the insulation they installed over the coper lines and installed new mounting pads outside.. Inside of the garage they had to mount a ceiling unit. they even replaced the old drip pan and plumbing needed to drain the water outside! The county Inspector even said he was impressed with the quality of the install. They also replaced my 60 amp circuit breakers with 40 amps. and installed new thermostats inside the house. After 8 months every thing is working great! My only concern is that the new thermostats have a small print and are hard for me to see. ******* ***** Weeki WacheeReview from Viviette A
5 stars07/22/2021
On time and very Professional ....I will definitely recommend them to others
Customer Review Rating
3.67/5stars
Average of 15 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.