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Business Profile

Online Retailer

Man of Action Figures Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    My ****** address is *****************************.


    Sincerely,

    ***** *******

    Business Response

    Date: 10/07/2024

    Due to the delay with this order we can cancel and refund the order just need to confirm your ****** email address to do that. Thanks and sorry for the delay.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The only response I have received from the company is an offer to cancel the order with a 15% cancellation fee. So basically, this company gets to charge me for using my money for the past 8 months and has no consequences for never making the delivery (this was a pre order where I have seen the item delivered long ago by other vendors.

    They refuse to explain why I need to pay them a cancellation fee when they cannot complete delivery. Its extremely frustrating that they can get away with this.

     

     

     

  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an ongoing issue that extends all the way to this week. However, I will start with the necessary history.I purchased a pre-order item from this business on 12/1/2020. The item was paid in full and was supposed to be ready and delivered by the "1st quarter of 2021." Over the last three years, this date was regularly changed.I, however, have gotten frustrated by waiting for three full years, so I reached out to the company twice in December of 2023. I requested an explanation or a complete refund. The company has NOT responded to any of my emails.You will see from the screenshot of my order that I supplied that the item was charged and paid for on 12/1/2020. You will see the date of delivery has been updated to the "4th quarter of 2023". This is yet another deadline that has passed.This company has not been able to fulfill an order in the last three years and is refusing to respond to emails about the issue. The company also has changed the delivery date repeatedly over the last three years. I am requesting a full refund of $391.48 on this item.

Man of Action Figures Inc. is NOT a BBB Accredited Business.

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