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Business Profile

Travel Agency

A1 Travel Deals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

About

Important information

  • Additional Info:
    BBB has received a pattern of complaints involving advertising practices, sales practices, and billing issues. Consumers filing complaints and negative reviews have stated that they were led to believe they were calling their airlines directly to alter reservations and instead were unknowingly directed to this company. Consumers informed BBB that when talking to the representatives, they identified themselves as being with the airlines, not this business. Consumers stated that they made changes to their flights and gave credit card information based on their assumptions that they were dealing directly with the airlines. Subsequently, the consumers had unexpected charges assessed to their credit cards.

    In February 2021 and March 2022, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.

    The business submitted the following as a responses to the BBB inquiry:

    "According to our customers' complaints, we thoroughly checked and found in most cases where we received a complaint that the customer was in a rush to book flights or make changes to flights and did not read the payment authorization document sent to them to authorize the charges, as the document clearly indicates the name of the business and the services provided. In some cases, the complaints were based on miscommunication."

    "We took these complaints as an opportunity to improve even further and offer the best service to our clients. We established new standard operating procedures and made amendments to certain existing procedures. The agent will verify the name of the business and the services provided at the beginning and end of the entire conversation with clients, the Quality team will monitor all call logs and our agents will regularly receive feedback to minimize errors. We currently provide documents to client to review purchase/product and see our company name and approve it accordingly and will continue to do so. We have very flexible refund policy as we understand good customer service matters."

    "In accordance with the new policy, the customer will need to carefully check the payment authorization document that we provide with every booking and then we will provide the services. The payment will only be processed once the fee and services provided are clearly identified by the customer. We have also increased the number of customer service representatives to enable us to resolve customer issues immediately. Customers will be able to view our customer service number in the payment description for any amount which has been invoiced by us."

    The business website was created on 2/25/2010 and is located in UK, US, India and Greece.


Business Details

BBB File Opened:
2/9/2017
Business Started:
2/3/2016
Business Incorporated:
2/3/2016
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Globehunters
Travel Ticket
Travel Service Pad
Deals Travel Hub
Travel-Services
Air-Tickets.us
AirTicketUS
Airline Assistants
Airline Reservation Services
Business Management:
Ms. Prabha Adhikari, Member

Additional Contact Information

Principal Contacts
Ms. Prabha Adhikari, Member
Customer Contacts
Ms. Prabha Adhikari, Member
Mrs. Neha Sharma, CEO
Mr. Spiros Maragkoudakis, General Manager
Ashok Narayanan, Sales Manager
Additional Phone Numbers
Other Phone: (888) 493-9373
Other Phone: (877) 264-0790
Other Phone: (877) 417-5577
Other Phone: (877) 713-5227
Other Phone: (888) 397-3909
Other Phone: (855) 669-8651
Other Phone: (877) 713-6035
Other Phone: (888) 898-8077
Other Phone: (877) 713-4752
Other Phone: (888) 391-6259
Other Phone: (877) 644-0738
Other Phone: (877) 818-1055
Other Phone: (888) 806-0441
Other Phone: (888) 462-1064
Other Phone: (888) 926-4863
Other Phone: (888) 601-0504
Other Phone: (888) 354-1461
Other Phone: (888) 768-3048
Other Phone: (888) 781-8264
Other Phone: (888) 916-1261
Other Phone: (888) 614-1255
Other Phone: (888) 909-7639
Other Phone: (888) 864-5949
Other Phone: (888) 869-6747
Other Phone: (877) 926-6960
Other Phone: (877) 574-7995
Other Phone: (888) 752-2544
Other Phone: (888) 823-6931
Other Phone: (888) 809-5255

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of ST40466 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 6/29/2025.

Florida Department of Business & Professional Regulation

2601 Blairstone Rd

Tallahassee FL 32399

Additional Information

Business Categories
Travel Agency

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