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Business Profile

Hotels

Bayfront Inn on 5th

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place cost $320 after tax with AAA and pre charged my card up front. There was a cockroach in the lobby ladies bathroom. The hot tub was broken. The remodel caused a huge mess with the hallway being untiled and sticky. We were told we were in 305 but then the front desk guy came running up saying no someone else is there and asked us to come back down to fix our keys only to find out we were in 305. The remodel in the rooms feels cheap and like youre in a dorm room. The bathrooms and furniture feel like ikea designed them. I got up to use the fitness center and it was no where to be found. After we left I was charged an additional $70.44 as they told me that my full amount was not charged. I have an itemized receipt for my total with AAA rate and they informed me that taxes were not charged. They sent me a different confirmation dated 11/27/23 - after my stay. Their new confirmation had a higher rate and this all happened after the negative ****** review.

Bayfront Inn on 5th is NOT a BBB Accredited Business.

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