Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son bought me a mobility scooter from Vive. It was a scratch and dent sale item however on the ad he saw it said there was a 5-year guarantee. I have screenshots of the ad, the receipt and the email from their service department saying there was no warranty, and they would not cover the repairs. I have had it about 6 1/2 months. The service department said the issue appears to be the motor and I could purchase it for $200.

  

  Business Response

  Date: 07/17/2025

  Dear Customer,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and inconvenience caused by the discrepancy in our advertised warranty information.
  Your order was placed on December 18, 2024, and the product was purchased as part of a scratch and dent sale, which typically includes a 30-day limited warranty. Additionally, the standard warranty for the MOB1027SLV includes 6 months of coverage on the motor. Based on the timeline, the unit is now outside both warranty windows.

  
  However, we have reviewed the advertisement and confirmed that it incorrectly stated a 5-year guarantee that did not reflect the actual warranty terms for this type of product or sale category. This was an error on our part. As such, we are honoring a full replacement of the unit in accordance with the guarantee advertised at the time of purchase.

  
  We are also taking steps to correct the **** listing to ensure it aligns with our official warranty policy and to prevent similar issues moving forward.

  We appreciate you bringing this to our attention and allowing us the opportunity to make it right.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *January 3, 2025: **************** representative of ********************** promised that if I placed my order on January 3, 2025 that the items would be delivered no later than January 8, 2025. Based on this promise, I placed the order (order #******) on January 3, 2025. I paid $606.57 to Vive Health for this order. *January 7, 2025: **** the shipper used by Vive Health, informed me that the items that I ordered have not even been picked up by *** yet. Therefore, the items will not be delivered by January 8, 2025.*January 7, 2025: **************** representative of ********************** refused to tell me with specificity when the order would be delivered in full to me. They only will tell me that the order will be delivered at some time in the future. They did confirm that the order would not be delivered by the promised no later than delivery date of January 8, 2025. In response to my request for the order to be delivered urgently and soon, I have received sarcasm from one of the customer service representatives of **********************.

  

  Business Response

  Date: 01/08/2025

  The order #****** was placed on January 3, 2025, with an expected delivery date of January 8, 2025. Unfortunately, due to severe weather conditions, our Kansas warehouse was temporarily closed, which delayed the processing and shipping of orders. The warehouse reopened on January 7, 2025, and the customers order has since been prioritized for shipment. According to the tracking number, the order should be delivered today, January 08, 2025.
  We understand the customer expressed frustration regarding the situation and perceived one of our customer service representatives responses as sarcastic. We want to clarify that the representatives response was intended to provide transparency about the unforeseen incident. It was not meant to come across as dismissive or unhelpful, and we sincerely regret if it was perceived that way.
  We are doing everything possible to ensure the customers order is delivered promptly. We appreciate their patience and understanding as we work to resolve the issue.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is compliant in part of the *** fraud plaguing ********* They shipped unauthorized *** equipment to my father after he received a scam call at his home. Two knee braces ($54.99 each on their website) and a back brace ($39.99 on their site) were mailed to my 88 year old father's home address but addressed to "Healthcare ******************." No such business exists at my father's residential home and never has. He is not in need of any of these braces and his doctor did not authorize the equipment. His name was also included on the shipping label but as a PO Number. I am guessing this was done to ensure that *** would deliver the package. Unfortunately the package was opened. I contacted the company to get a prepaid return address label and they refused, because the packed was delivered to a "business." This is ******** fraud.

  

  Business Response

  Date: 12/26/2024

  After reviewing the tracking information, it appears that this product was sent by a third-party company that has a business account with **********************. The package was dropshipped by Vive Health, but the order was placed directly through the third-party company. To return the item, the customer must contact that company directly. Since the customer is the third-party company's client, that company must reach out to Vive Health's business-to-business department to process any warranty claims or returns.

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22716394
  
  I am rejecting this response because:  My 88 year old father does not have a business to business account with ********************** nor any other entity in this fraud.  He has no dealing with OJS Healthcare *********** and the shipper addressed the package to a non existed business (Healthcare Medical Supply) at my father's house in a rural residential area. As I told Vive when I called to get a pre-paid return receipt, this is ******** fraud.  They washed their hands of it, as I already said, because they said this package was sent to a business even though I told them there is no such business.  They are using the business to business loophole that their own company created in order to get away with fraud. We can NOT contact **** through a business/customer account that does NOT exist. I am reporting this to ******** as fraud but I am following the steps that ******** Fraud gives in order to return the product.  Vive's lack of cooperation will be dealt with via ******** Fraud.  The fraud department takes into account that these fraud companies will not comply in the product being returned.  I have completed my steps but this will be addressed with further reporting of Vive Health.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 12/27/2024

  Vive Health facilitates dropshipping services for various business clients. After reviewing this case, we confirmed that the order in question was placed by a third-party company that holds a business account with **********************. We want to clarify that we are not asserting the end user has any account or relationship with Vive Health. The account referenced is exclusively associated with the third-party company that placed the order and has been in direct contact with us.
  Per our business-to-business agreements, the third-party company is responsible for managing any returns or customer concerns related to orders they place. Vive Health does not interact directly with end users in such cases. To resolve this matter, we recommend contacting the third-party company directly.
  We take concerns seriously and remain committed to operating in full compliance with all applicable laws and regulations.

  Customer Answer

  Date: 12/29/2024

   
  Complaint: 22716394
  
  I am rejecting this response because: Per the attachments I provided, you can see that OJC or OJS whatever the company name Vive is now giving, is not listed anywhere on the package nor on the enclosed invoice.  One label shows a cut off "business" name but at my father's address.  I called Vive and the 3rd party business was not mentioned on that call.  Vive is part of this scam due to their lack of diligence.  The only other company name I found, based on an address on a label on the package was, Fellowship Warehousing East.  However, the company name given on the label for that address was Vive Health PA.  I nor my father are a business entity and Vive claiming innocence due to drop ship means nothing to us.  Nor his doctor *** is also reporting this scam on his end.  As I stated, I have fufilled the steps required by ******** to report this fraud case.  ******** does not say I have to **** around for a company unknown to my father, ***'s identity was hidden until I filled a complaint with BBB. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 01/20/2025

  Vive Health operates as a dropshipping provider for various business clients, and we want to reiterate that the order in question was placed by a third-party business account with **********************. The package was shipped as per the instructions provided by this third-party company. We understand the concern raised regarding the address on the shipping label, but this information was also supplied by the third-party company.
  To clarify, we are not asserting that the end user has an account with **********************. The account referenced belongs solely to the third-party company that initiated this order. Under our business-to-business agreements, it is the responsibility of the third-party company to handle any returns or customer service matters related to orders they place.
  Additionally, if a third-party company ceases operations or fails to fulfill its obligations, Vive Health cannot assume responsibility for their actions or provide direct assistance to end users.
  We acknowledge the seriousness of the concerns expressed and encourage further communication with the third-party company to facilitate the return process. Vive Health remains committed to adhering to all applicable laws and regulations in its operations.

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 parts from the company for a scooter that is medically needed on the 20th. Package got here on the 25th with only one of the 2 parts Ordered. I called to get the part sent to me next day air and they refused to do so. I didn't mess up the order. I need this part as soon as possible and they are refusing to get it to me asap.

  

  Business Response

  Date: 11/27/2024

  The customer placed an order for two parts on November 20th, under order number SO754455. The package was delivered on November 25th, but one of the parts was missing due to an error in fulfillment.
  Upon being informed of the issue, the representative created a replacement order SO757912 for the missing part. While the representative and supervisor understand the urgency of the situation, due to the holiday, the agent is unable to provide ******************** for these parts. The part has been processed and will be shipped via *** with an expected delivery of 2-3 business days.
  The representative and supervisor have communicated this to the customer and assured them that we are taking all necessary steps to resolve the matter as quickly as possible.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22611733
  
  I am rejecting this response because the package can still be sent next day shipping which would make the package here Friday instead of later next week. It's a simple solution. 2-3 days AFTER the holiday is unacceptable when it was your company mistake. 

  Thanks
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 11/27/2024

  The replacement order was processed immediately, and the item was shipped today, November 27th, via *** under tracking number 1ZY471F80390270709. The shipping method selected ensures delivery within 2-3 business days, which includes Friday, November 29th, as one of the business days. Vive Health is confident the item will arrive as quickly as possible given the circumstances.
  

  While the personnel recognize the customers preference for Next Day Air, current shipping constraints, combined with the holiday schedule, do not give the opportunity to offer that option at this time. All available steps have been taken to expedite the resolution of this matter.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a vive scooter thru a company here in ***** *****. Thru ******** 5 months ago. The motor has gone out of it. I contacted customer service and was told that they would not warranty it because I did not buy it directly from them. It has a 1 year warranty on the motor.

  

  Business Response

  Date: 11/14/2023

  After carefully reviewing the details, it appears that the scooter was acquired through a third-party channel that is not recognized as an authorized reseller of our products.
  
  Please note that the warranty coverage extends to purchases made directly through authorized channels. Unfortunately, transactions through other sources, like the one in question, fall outside the scope of the warranty. the recommendation would be reaching out to the third-party seller, as they are responsible for addressing any warranty concerns or issues related to the product.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a power wheelchair from Vive Health 10/9/2023. I paid an extra $250 to have it shipped overnight. Today is 10/11/2023 and the item has still not been received. I needed the item yesterday as they promised. After speaking to them, they could not tell me if the item had been shipped or where it was. They refused a refund other than the extra $250 paid for shipping, even though we still have not received the item.

  

  Business Response

  Date: 10/13/2023

  The customer initially reached out to discuss an overnight shipment issue, and our representative extended an offer for a refund due to the delayed delivery. The customer declined the refund and requested to speak with a manager. Upon the return call, they expressed reluctance to engage with the customer service supervisor. It's worth noting that the customer has not provided a clear confirmation regarding whether they accept the refund. As of now, the item is still in transit. Should it not arrive by Tuesday, we will proceed with issuing the refund.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vive 4 wheel mobility scooter and i found out that the battery pack is wrong for this machine and the back wheel drags when moving.i called them and they refuse to take back the product,wanted me to take videos.I should know if the product is a defective product,i want a refund

  

  Business Response

  Date: 03/20/2023

  The customer placed the order on December 2022 and communicated with us regarding issues on March 2023, as stated on the website policies a return for a refund must be requested in the first 30 days of the purchase, after ******************************************************************************************************************************************************************* videos.

  The customer has not complied with any of the policies established, nevertheless an exception was made and one of our representatives will take the scooter back for a refund as mentioned on the case opened with the customer.

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09:07/2023, I purchased a ********** Wheelchair, as I am a paraplegic and cant push my manual chair for 1 mile to the nearest bus stop. The sales price was $997, and my financial commitment was $53.83 per month for two years. The post on Amazon claimed that the chair came with a 5 year warrantee. Come to find out that the 5 year warrantee was for the frame only. I didnt have the chair for three months before it died on me and had to be replaced. It cost me $40 to return the chair for a replacement. Vive doesnt have any type of repair service in *******, so when it broke down customer service told me to send them a video of the chairs issue, then sent me a video back instructing me how I might fix it myself. Vive sent me a new chair in early December, and only three months the chair is dead again and I couldnt repair it by changing fuses in the batteries, like they instructed me to. This is when they said that my batteries needed to be replaced, and that they could sell me two for $75 per battery. *** already paid over $400 towards the chair, and wasnt going to purchase any parts from them, since the chair had died on me over 6 months. This is when I told Vive that I would be contacting BBB. All the sudden they are going to replace the batteries for free,BUT they werent in stock,and wouldnt be for two more weeks. Well two weeks has passed making it five weeks that Ive been unable to handle my everyday business, and now they say that the batteries havent arrived yet. They had batteries when they wanted me to pay for them. The employees have been very nonchalant about my problem and know the issues that theyve caused me. They dont care, and that type of behavior points to scammers. I looked on Amazon to make my complaint and Vive wasnt selling on Amazon anymore. My body isnt strong enough to push myself all around town. Not to mention that I live in ******* where the temperature gets a high as 120 degrees. Please help!

  

  Business Response

  Date: 03/15/2023

  The Customer requested a wheelchair replacement after 2 months of placing the order because the battery was failing.
  
  The representative the customer talked to at that time explained we can make a battery replacement only so the rest of the wheelchair could still have a guarantee but the customer just wanted to replace it, the item was replaced 4 months ago, this resolution was made on November and the customer called back on February stating that the battery was defective one more time, this is not a common issue so it might be the product is being misused .
  
  According to the Guarantee Policies, which were explained to the user: "Each purchase can only receive one guarantee redemption.  We can not continually refund, replace or exchange your product".
  The policies can be found on this link: **************************************************************
  
  Overriding the company policies a representative told the customer they could replace the batteries only but the company does not have batteries in stock, they explained they should be back in about 2 months but the batteries are taking longer than expected and have not arrived, the representative still has the case open and has updated the customer on this matter.

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19594733
  
  I am rejecting this response because: Half of what was said in the response, like me calling about my batteries when the chair died after two months. I didnt know what was wrong and neither did they. They instructed me to change the fuse in the battery. 
   This time its a different problem, and of course their resolution was to change the fuses in the batteries. Seems to be the answer for every problem,  Also, when I was told that they would replace my batteries, I was told mid-March (2 weeks). Not 2 months. 
   Why they arent selling on Amazon anymore? Seems kind of fishy to me  

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/30/2023

  The customer had a replacement made before, as stated on the policies of the company, each item can be replaced or refunded once only, the company cannot continuosly refund or replace items.

  In this case, the company made an exception and is going to replace the batteries of the item but they are not in stock right now so the customer will need to wait until they are back in stock.

  Vive Health is still selling on Amazon, in this case there is nothing else the company can do because they are still waiting for the batteries and the product is no longer under warranty.

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19594733
  
  I am rejecting this response because Vive is a company that sells a product with parts that stop working as soon as the warrantee ends. Then they want to sell me new parts that will also die as soon as, and giving me some new batteries, I dont accept it. Same batteries same problem. Its about to be a month since I first complained to Vive and theyre nonchalant about the hassle. Preying on handicapped customers is dispicable! 
   In order to get this thing back on the road, I have to spend #$204 and due to the fact that I am having to spend money out of my pocket to have a working wheelchair is unacceptable and I want that money back by deducting $204 from what I owe to pay it off. 
   They are unethical and I wont continue to pay Vive unless I get the money back. 
   It Vives responsibility not to make excuses, but to take care of their customers.

   FYI, Vive. It doesnt end here!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/7/23 i purchase a electric Scooter vive. and try to retun the scooter on 2/9/23 for refund , within the ten day return.period . they refuse to send a return label

  

  Business Response

  Date: 02/15/2023

  The customer requested a return for an exchange and the representative requested pictures to approve the return because as stated on the website policies this might be required to approve a return or refund request, nevertheless, the customer denied to send pictures so the manager of the department explained if the pictures are not sent, a cosmetic fee might be charged if the item arrives defective to the warehouse.

  The customer denied to send pictures but the representative sent the label yesterday for them to return the item and issue a refund or make the exchange requested.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago I purchased a 2 pack of 32" reacher/grabbers from this company. They came with a "lifetime" warranty. I have had 5 break in the period of roughly 3 years and have made 2 claims on the product to have those grabbers replaced. At the time of original purchase, there was no stated limit on the number of warranty claims that could be made and the product had a "lifetime warranty" nor was there any limits or definition of lifetime warranty provided on Amazon.com where I purchased the product nor on the packaging for the product itself. I recently broke the 6th grabber (leaving me with none left) and I attempted to claim a replacement through my lifetime warranty and was denied a replacement because now (not at the time of my original purchase) had a policy of only one (1) claim redemption per warranty. I'm very upset that they are not honoring their lifetime warranty as it was the major reason I purchased their brand vs. any other brand. They no longer offer a lifetime warranty on this product as I guess they have had similar complaints such as mine since offering that warranty and have discovered their product is not as sturdy as advertised and believed by them. I would like them to honor their lifetime warranty and replace my grabbers. If they didn't want to honor that warranty, they should have never put such a warranty on their product. The "lifetime warranty" that used to be offered one this product is not only misleading, but just plain fraudulent.

  

  Business Response

  Date: 02/14/2023

  Customers must establish a contact for Vive Health to comply with the warranty, the customer contacted the company once in 2021 after the 30-day return window but still under the "Lifetime Warranty", the customer got a replacement at that time and they contacted the company again to ask for more replacements, unfortunately, as stated on the website and Amazon policies "Each purchase can only receive one guarantee redemption.  We can not continually refund, replace or exchange your product".

  Since they got a replacement once, the product cannot be replaced or refunded again.

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19392073
  
  I am rejecting this response because:

  There was no limitation to times warranty could be redeemed on either Amazon's site or businesses site at the time I purchased this product and if there were instructions to register this device on their site, the Amazon site or on the device packaging I would have done so. 

  If a business doesnt intend to honor a "lifetime warranty" which came with the originally purchased devices and again on th replacement devices, then they should not put a lifetime warranty on a product. To do so is deceptive to the consumer and a fraudulent business marketing practice to bolster sales of their product. I am not the first to complain about their failure to honor their warranty as I saw many reviews on Amazon stating the same problems. This business made the warranty and guarantee on the "lifetime" durability of their product and sold this product under those warranties and claims and they should honor those claims. As a business, if you dont want to lose money, use business practices that are not fraudulent and back your products with the claims and warranties you make. If you cant honor a "lifetime" warranty, do not offer one with your product to falsely bolster your products quality or durability to gain additional sales over your competitors. I court in a civil case, words like "lifetime" are given their everyday and ordinary meaning unless those words were defined differently in a way the "ordinary consumer" would be able to interpret it. You neither defined "lifetime" at the time of my purchase of your product and the definition you provide now is undefined as it does not define "lifetime" In amanner of time or in any manner that could be easily understood by the ordinary consumer as im pretty sure that the ordinary consumer has no idea what the expected or ordinary lifetime of your product is.  A B.S. disclaimer, which this definition is, does not relieve your company of its obligation to honor the "lifetime warranty" that you gave every consumer who purchased your device.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/16/2023

  As stated on the Amazon website "We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer". This explains that before purchasing an item the customer has the responsibility of reading the warranty policy established by the company directly (or the manufacturers) and as stated in the manufacturer/company policies the product is subject to only one replacement or refund when it is under a Lifetime Warranty.