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Business Profile

Gates

Gatekeepers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gates.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of this year *** ***** came out and provided us with a quote for installation of three different sets of railings at our new built home we signed a contract with him and provided him with a deposit of $19,000 which was half of the agreed upon price we still to this date do not have a railings nor can we get anyone to discuss this with us upon going to their place of business there is no one there it is just a shell of a business I have even gone to ******* home and she informed me that I would have my railings by the end of October which we do not

  • Initial Complaint

    Date:10/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gatekeepers took a 50% deposit on May 17, 2024 and will not return our calls. The only contact they provide is through email saying they are behind and can't provide us with an installation date.

  • Initial Complaint

    Date:08/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted gatekeepers to fix our gate paying them the quoted price of $19,300 in full. They received and cashed the check on February 26 2024 with a completion date of April 15 2024. They will not return our many attempted phone calls. I went to their place of business and with no success of talking with anyone. The business owner next door came out and I explained why I was there. He informed me that many many people come there for the same reason. We have suffered greatly after hurricane *** and this type of business only takes advantage of people when they are down. Please help if you can. I have all the documentation and paperwork to prove what I am saying.

Gatekeepers is NOT a BBB Accredited Business.

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