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Business Profile

Tree Services

Apex Tree and Landscape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was removing a tree on my property using a crane truck and severely damaged my property due to neglect and they are not providing me with their insurance information to file a claim for property damage.I have the entire HD video footage of the crane causing the damage available.

    Business Response

    Date: 11/02/2022

    We were dispatched by an agency that sends emergency tree crews to disaster sites. After Hurricane ***, we were sent to ********************** home to give him an assessment and estimate to remove a large fallen Pine tree from his home and shed. It was our understanding that the already severely damaged structure was covered by ********************** homeowner's policy, per my multiple conversations with him, as well as his written authorization to complete the work, removing the tree from the shed and home. While removing the tree from the roof and shed, the front face of the shed came the rest of the way off. It was already severely damaged by the hurricane, and mostly already detached and damaged from the shed by the tree/hurricane before we removed the tree. Our crane caused no damage to any of his structures, and we were not neglectful in our work. Safety and preventing further damage are of the utmost importance to our company. Unfortunately, the shed was already severely damaged by the tree falling on it during the hurricane. 
    After the job was completed, ****************** disclosed that the shed was not covered by his insurance policy, and that's when he requested insurance information because he was submitting a claim against us to pay for his shed, claiming that we caused the damage to the shed, which I requested to my insurance company be sent to him directly. Our insurance company is dilligently attending to this matter. 

Apex Tree and Landscape is NOT a BBB Accredited Business.

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