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Business Profile

Tour Operators

Relic Reef

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a service with Relic Reef on Booksy and they canceled our tour 2 days before we were scheduled to go. I reached out to them, and Booksy and no one has refunded me the $215. Relic Reef text me that Booksy would refund and Booksy said Relic Reef should refund me.

    Business Response

    Date: 10/07/2025

    Booksy is a third party booking site. Some people were refunded and others were not. I've been transparent and refunded those who did not recieve a refund, so if you slipped through the cracks and did not reach out again to me I apologize as I am currently closing on a new location and have ***** other things to keep track of. I also offered some folks the option to be the first to experience my new location and provide them with a second dig free of charge for the hassle this has caused them and myself. I also made a public announcement apologizing and addressing these problems. Please feel free to reach out to me in regards to this matter and let me know if you would still like a partial refund or to take up my offer at the new location.  

    Customer Answer

    Date: 10/18/2025

     
    Complaint: 23980522

    I am rejecting this response because:

    I did not get refunded at all, and there has been no response back to my attempts on reaching out.

    I also have not gotten any communication like you are mentioning about another opportunity for the new site.

    At this point, Id just like my refund.

    Sincerely,

    **** *******

Relic Reef is NOT a BBB Accredited Business.

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