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Business Profile

Call Center

Google Call Center Clouds Googleplex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Call Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been paying for google storage. Decided I did not need it anymore, so they disabled my account bc I am over my storage limit. I have deleted every single thing from my storage and they still have my email locked. My email in question is **********************

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 6th, 2021 I purchased two Google Pixel 6 Pro phones. Since it was only one phone per email, I used my email for one *************************** son's email for the other phone ********************** At the time of purchase, I also bought Google preferred care for each phone which is a monthly recurring charge of **** per month per phone. My original phone (order # gs-****-****-****) **** # *************** - began seriously overheating and shutting down. I contacted Google to get a replacement phone under my preferred care contract. After much ado, I was sent a replacement phone - **** # ***************. Google never asked for the original phone to be sent back. Fast forward to Thurs 9/28. I dropped my phone and the screen cracked rendering it useless. I tried to file a claim for preferred care and it wouldn't work so I contacted Google. They did not update my preferred care contract with the **** # of the new phone which is why I could not use the preferred care. Okay, fine mistakes happen - can you correct that for me so I can get my phone fixed. Currently it's been 4 *********** still have not updated the imei #. They keep passing the buck, saying it's being investigated etc. Then I get an email stating that they're sorry they didn't update the imei # but now they won't fix it bc I have two phones (neither work) unless I send the other back which after they get it (5 or 6 days from now) they'll then update the imei and I can get my phone fixed. I have no issue sending the other phone back but I need to get my phone fixed ASAP as I used it for work. I cannot wait another week for them to do a simple update. This is a contract THAT I HAVE BEEN PAYING FOR FOR OVER A YEAR. All I want is for them to uphold their end of the contract and update the **** so I can get my phone fixed asap and get back to work.

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dates of the transactions: 07/14/2023 BOTH: $300.00 (2X)FROM MY BANK CHECKING ACCOUNT AT WOODFOREST BANK I THOUGHT I WAS PURCHASING THE CONSUMER STORAGE SERVICE BUT THIS WAS THE BUSINESS VERSION. I GOT THE RUN AROUND TWICE AFTER FILING TWO INQUIRIES. THIS MAY NOT BE A LOT OF MONEY TO GOOGLE BUT IT IS TO ME! I NEED THIS RESOLVED QUICKLY, PLEASE.

Google Call Center Clouds Googleplex is NOT a BBB Accredited Business.

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