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Business Profile

Deck Builder

Ocala Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a few weeks of dealing with this contractor, my deck has finally been completed. I had to chase him to get the job done. He did not come out for a final inspection. After I inspected, I found one of the rails was placed on upside down and asked him to correct it. He admitted his son, ****, had done it incorrectly and offered to come out and caulk the holes. I asked that he correct the rail. After promising to come back out to correct, he was a no show and has blocked me. I asked him if he would fix this small issue, I would not go to BBB and the FL Attorney General. Needless to say, that is why I am writing you now.

    Business Response

    Date: 06/17/2025

    The customer was on a very tight budget... she selected a Craftsman Rail for her deck... constructed of wooden 2x4 upper and lower rails. (See the service order pdf which the customer approved and signed)

    Craftsman Rail - 4x4 posts, 2x4 upper/lower rails, aluminum balusters, Trex Saddle top cap

    05-16 Customer sent message comenting she wished she had selected a upgraded rail system.

    05-17 At my expense, I purchased from Lowes, $1,148.37 receipt attached, a Trex non-wood upgraded rail system.

    05-17 During installation, one lower rail on the right side, had the attachment bracket attached to the top of the rail, rather than the underside... leaving 3 very small, 1/8" diameter, screw holes on the top of the rail, easily resolved by a small dot of exterior silicon caulk.

    Recap
    - The customer selected the economy wooden rail system.
    - After customer texted she whished she would have selected the upgraded rail system, at my expense, $1,148, I purchased the upgraded Trex rail system.
    - 3 small dots of caulk seemed a reasonable resolution to the 3 screws.
    - Attached image of completed deck with freebie upgraded Trex rail system.

    Business Response

    Date: 06/18/2025

    The customer was on a very tight budget... she selected a Craftsman Rail for her deck... constructed of wooden 2x4 upper and lower rails. (See the service order pdf which the customer approved and signed)

    Craftsman Rail - 4x4 posts, 2x4 upper/lower rails, aluminum balusters, Trex Saddle top cap

    05-16 Customer sent message comenting she wished she had selected a upgraded rail system.

    05-17 At my expense, I purchased from Lowes, $1,148.37 receipt attached, a Trex non-wood upgraded rail system.

    05-17 During installation, one lower rail on the right side, had the attachment bracket attached to the top of the rail, rather than the underside... leaving 3 very small, 1/8" diameter, screw holes on the top of the rail, easily resolved by a small dot of exterior silicon caulk.

    Recap
    - The customer selected the economy wooden rail system.
    - After customer texted she whished she would have selected the upgraded rail system, at my expense, $1,148, I purchased the upgraded Trex rail system.
    - 3 small dots of caulk seemed a reasonable resolution to the 3 screws.
    - Attached image of completed deck with freebie upgraded Trex rail system.

    Customer Answer

    Date: 06/19/2025

     

    Complaint: 23403736



    I am rejecting this response because:  deck was not completed properly.  Will never recommend this business to anyone.



    Sincerely,



    Pamela Huckins

    Business Response

    Date: 07/01/2025

    Our final offer to resolve:

    Option 1
    1.A  Remove the upgraded Trex Railing provided at no charge
    1.B  Install the wooden Craftsman Rail customer purchased as part of their signed sales agreement

    Option 2
    Caulk the (3) tiny screw holes on top of the (1) lower rail with silicon white caulk

    Customer Answer

    Date: 07/04/2025

     
    Complaint: 23403736

    I am rejecting this response because:  the work has not been completed to my satisfaction.  However, I want nothing more to do with this vendor.  Will never recommend them.

    Sincerely,

    ****** *******

    Business Response

    Date: 07/11/2025

    Good morning,

    Previously, we offered to remove the upgraded Trex railing, ($1,100), which was not on the signed service request, and was provided at no charge.

    As an alternatively, we offered to install the wooden railing which was on the signed service request.

    This was/is our final offer.

    Business Response

    Date: 07/14/2025

    Good morning,

    Previously, we offered to remove the upgraded Trex railing, ($1,100), which was not on the signed service request, and was provided at no charge.

    As an alternatively, we offered to install the wooden railing which was on the signed service request.

    This was/is our final offer.

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