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Business Profile

Optical Goods

For Eyes Optical Company of Coconut Grove, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for For Eyes Optical Company of Coconut Grove, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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For Eyes Optical Company of Coconut Grove, Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yearly, for eyes, send m a birthday greeting by mail using both my first ********* second +middle) name. I've asked them to stop yearly. Yearly for perhaps decades. They continue & expose my middle name to anyone who views my mail making Fraud much more achievable. Could you please tell them to stop all such mail to my address to my **************

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company finally sent a full refund for the glasses they lost. I have received the check, and I contacted the store manager directly to let him know it had arrived to me. I consider this matter settled, but will never use For Eyes in the future. and I never received any glasses. I am contacting the BBB to see if there is any consumer assistance for me.

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "For Eyes" charged me over ****** and they also charged my health care agency too. Because I wanted to find out why I wasn't covered. That's when I realized what happened. Double Billing. Is Criminal.

    • Initial Complaint

      Date:08/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      The issue was then resolved ****** did a excellent job I think you guys so much 

       

      asses until January 2025 but at the end of the day I already got insurance on all the glasses I already do because I've had incidents where classes then got destroyed so I went on in you know got the replacement with it it's 75% off and I paid the difference she going to tell me that expired so I couldn't use that and my daughter I had to get to prescription and then see if she could get it she was just I told her I said can you have the manage your call she said well **** I didn't never even mention who the manager was and I didn't know deep **** was no longer there she said but **** ain't no longer here and it's joy and I said well can you have him call me she said no you can call him tomorrow I'm off till Wednesday something needs to be done about that young lady and something needs to be done about me and my daughter's glasses

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had transition lens put in the frame I provided on March 11th, 2024 with my prescription. As of a week ago, the transition lens failed to work.I went into the store to have it fixed, but was told that because I did not have a warranty they would not fix it. When I had the service done 3 months ago, I was never provided any information on a warranty. My insurance was paying for it then at a cost of nearly ******. So now, they will not fix the defective lens. When you buy a product or service there is usually some sort of warranty. These transition lens are only 3 months old.This is a case of lousy customer service. Blame the customer when there are no signs of customer's fault.

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Make sure that you pay close attention...they will slide additional charges on your bill. They add $35 warranty on my glasses without my permission. I've been wearing glasses for over 40 years and I haven't had a warranty since I was teenager. Im 100% confident that ******* did not tell me they were adding a warranty. The only reason I found out was that my HSA had rejected the cost and I just saw the email since I dont go check this account frequently. The team was dismissive said it doesnt matter that they charged me against my wishes I only have 30 days. It's not a big deal to me but they lost a off future revenue from family of 4 with glasses and contacts over $35. It's a principle thing. I would void them like the plague or at least really scrutiznize your receipts for add-ons. It is a real shame I loved the doc - ****, but I will have to take my business elsewhere after dealing with customer service mgr. this is hte ******, ** location

    • Initial Complaint

      Date:12/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 09-30-23 Transaction dispute: charged $35.00 x 2 ($70.00) for eyewear protection on two (2) pairs of glasses that was unauthorized.** This eyewear protection was never offered to me, discussed or approved. Discovered after the fact.Initial contact with the business indicates this was a "package" deal for the eyeglass purchase and is non-refundable.Will visit the business again January 2023 when the manager returns.

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There were no points for me to clarify. Im not sure what you want me to clear up  t I couldn't afford an additional service that was not explicitly requested. The receptionist's tone and demeanor conveyed a lack of empathy and understanding, making me feel embarrassed for not having enough financial resources at that moment. I understand that upselling is a common practice in various industries, including healthcare, but the way in which this particular receptionist approached the situation was entirely unprofessional. Rather than respecting my decision and focusing on the reason for my visit, I was made to feel inadequate for not being able to afford an optional service.I would like the charges for that service dropped as #1, she didn't complete the service as my son's could not do it, and #2 we did not CONSENT to that service. We would also like our accompanying prescriptions for this visit as my insurance WAS billed and they paid for it.

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Issue has been resolved. Store has reimbursed me on what was covered under my vision health plan. I would like to close this complaint and change to resolved. 

      Thank you kindly,

      ********************************;

    For Eyes Optical Company of Coconut Grove, Inc. is NOT a BBB Accredited Business.

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