Business ProfileforMDLIVE Inc.

I used MDLive, a telehealth service, on January 27th, 2024, for a doctor's ********** of a positive COVID-19 test. I was assigned ************************* and charged $30.00 for the visit. The provider quite literally sounded drunk on the phone, spent just over 3 minutes talking to me, and sent a prescription to my pharmacy for Paxlovid. The issue here is that the ** was never received. I called MDLive again the next day, and they said they would resend the **, but my pharmacy still never received it. I double-checked and verified the pharmacy info with MDLive and it was correct, but they never processed the ** and I was unable to take Paxlovid to get over my COVID as well as I could have. I reached out after this issue to request a refund on February 2nd, 2024 and was told it would take 30 days. 52 days later, and there has been no refund. I have been told by every customer associate that there is no way to track the refund process or even get documentation of a call (like a reference number or transcript). When I called again on March 25, 2024, I was told it should actually be 45 days for a refund, which is a moot point given that it has been over 50 days now. I'm furious at how this was handled, it has caused issues with my insurance claims and this business does not employ quality providers or customer service representatives. It seems they are trying to scam me out of money, and if I had medical complications from not getting the Paxlovid, they would have had a major malpractice legal case against them.