Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company emailed me with a MYFLORIDA... email that looked official on April 3rd ********************************* compliance with beneficial Information reporting and that it was urgent that I report without delay or I could be jailed for 2 years. This company didn't inform me on email that as of March 26, 2025 that US citizens with businesses in *** do not need to file. I called the number listed on the email and a message comes on that states that the Beneficial filing is mandatory as of FEB 2025 to avoid fines. They had a button tab on email that states start filing and directly below it it states URGENT file without delay to stay compliant. It is misleading because it used fear to force you to file unnecessarily and to scam you out of $129.00 at end of filing and also because you think that you are at the very end of the page and then there is a gap of white space and unless you scroll all the way down to very end of page you will not realize their disclosure that they aren't a ******************** Their business is listed 2 ways on the email as: MY FLORIDA CORPORATE FILINGS(without the *** behind it - on logo only and also they used the name MY Florida CORPFILINGS typed out as name of company with address, email and ph# and website . I looked them up on BBB site and I only see a company that is called MY FLORIDA CORPORATE FILINGS LLC in *******, ** (NOT MIAMI as Listed on Email) and BBB states that they are not an accredited BBB business and have several complaints) It appears there is NO company called MY FLORIDA CORPFILINGS in ***** listed on BBB. I supplied mine and my husband's Driver Licenses and addresses and date of birth and addresses and phone number and email to them on the form before I discovered it was a scam. This is a scam company in my opinion trying to steal personal info and scam people out of money and potentially steal everything. PLEASE INVESTIGATE< PROSECUTE AND SHUT THEM DOWN IF NECCESSARY. PLEASE STOP THEIR SCAM.Thank you.

  Business Response

  Date: 04/22/2025

  Hello, respectfully, our emails sent after the March 21st court decision have reflected the updated guidance: that companies which are still subject to the remaining Beneficial Ownership Information reporting requirements may be in violation if they fail to file.
  
  We make clear on our website, in our emails, and through our phone system that we are not affiliated with, nor endorsed by, any government agency. Additionally, for those who no longer wish to receive communication from us, we include an unsubscribe option at the bottom of each email and encourage its use so we may promptly honor the request.
  
  Thank you.

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've received 7 emails from this fraudulent company - none of which I signed up for. Their spammy emails are attempting to scare me into hiring them to file a "required" BOI. The *** is no longer required, and their business tactics should be illegal. I even responded to one of their fraud emails but never got a response.

  Business Response

  Date: 04/07/2025

  We do not send spam and comply with all marketing laws, including the CAN-SPAM Act. Our emails include a clear unsubscribe link, and we promptly honor all opt-out requests.
  
  Our emails aim to inform businesses about *** filing requirements under the Corporate Transparency Act, which remains in effect. We do not use scare tactics, and all messaging reflects current legal guidance at the time of sending.
  
  This email address has been removed from future communications.
  
  Best,

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23161904
  
  I am rejecting this response because: CAN-SPAM requires the user to opt in. I never opted in to anything from your business. Further, the *** requirements are optional. Even in your BBB response, you lied. This is a very illegitimate way to do business. 

  Last note - please provide proof of how I opted into your email. 

  Sincerely,
  
  **** ********

  Business Response

  Date: 04/07/2025

  Hello, 
  
  Please note that the *** requirement is a federal legal obligation for many businesses, with enforcement handled by the *************************************************** (******). Our messaging is designed to raise awareness and offer assistance, not to mislead or misrepresent government agencies.
  
  We understand you have concerns regarding how you received our communication. While we do not have access to specific opt-in details at this time, we are happy to honor any request to be removed from future outreach.
  
  Best,

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They misrepresent their service as the government agency enforcing *** reports including penalty notices that they are not enforcing therefore deceitfully instilling fear in the consumers they mass email. They take advantage of legal loopholes to charge for a service that is offered free of cost on the government agencys online portal. I was charged $518 for a service that I only had to pay about $150 to the actual government for. This is a scam!

  Business Response

  Date: 04/07/2025

  Thank you for reaching out and sharing your concerns.
  
  Wed like to clarify that our communications are intended to raise public awareness about the new BOI (Beneficial Ownership Information) reporting requirements, which are federally mandated. We operate ethically and in full compliance with marketing standards across all of our services.
  
  Your order was placed for the annual report filing, and the total charge included both the states official filing fee and our service fee for handling the preparation and submission on your behalf. The service you requested has been completed and delivered accordingly.
  
  If you believe a portion of the service was not of value to you, we encourage you to contact us directly. We are happy to discuss the possibility of a partial refund for the portion of the charge that exceeds the fee paid to the state.
  
  Please reach out to our support team, and well do our best to assist you promptly.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from this business today with deceptive marketing that mimicked the governments website for filing Beneficial Ownership Information. I completed the website forms and provided personal identifying information that was uploaded prior to disclosure that this was not the government filing website. I am concerned about their use of my personal information and my business information in the future.

  Business Response

  Date: 02/25/2025

  We appreciate the opportunity to address this complaint. The customers claims are inaccurate, and we would like to clarify the facts.
  
  Our emails, website, and phone IVR all clearly state that we are a third-party service provider, independent of any government agency. At no point do we misrepresent our identity or affiliation. We are transparent about our role and services throughout the entire user experience.
  
  Additionally, we are glad that the customer realized this before making any payment. We also want to reassure them that unless a transaction is finalized, any entered data is automatically discarded and not retained for future use.
  
  We take concerns about transparency and data privacy seriously and are always committed to ensuring clear communication with our customers.
  
  Best,

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An email was sent to me stating I needed to file a BOIR form. I was charged $500. I later found out this was unnecessary and I had been scammed.

  Business Response

  Date: 01/15/2025

  We sincerely appreciate you bringing this matter to our attention. We take these concerns seriously and are committed to ensuring transparency and maintaining trust with our customers.
  
  After reviewing the situation, we found that the customer received an email advising them to file a BOIR form, for which they were charged $500. Unfortunately, the customer later discovered that this step was unnecessary and suspected it to be a scam.
  
  To address their concerns, I personally reached out to the customer to explain that we are a legitimate company, not a scam, and reassured them that we are happy to issue a refund. During our conversation, the customer was with their children, so we agreed to reconnect at 3:45 PM at their convenience to go over the refund request process. The customer expressed satisfaction with this arrangement, and we are committed to ensuring a smooth resolution.
  
  We remain dedicated to providing a positive experience and resolving this matter promptly. Please let us know if any further details or follow-ups are needed.
  Thank you for your time and support.

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own an LLC and I received an email from this company that mimicked being from a state agency or government agency. I wasn't paying attention and I was in a hurry. I clicked the link in the email and starting a filing where I had to upload my driver's license. As soon as I did, the site asked for a $500 filling fee (which is free to file through the real government agency's website). I also couldn't go back and delete the copy of my driver's ********** they basically collected my driver's license info without my consent. Who knows how that's going to be used. There's no way to take it back. Scammers!!! I'm not concerned about my identity being stolen.Also, the email they sent me was unsolicited marketing email. I never gave them my email.

  Business Response

  Date: 01/02/2025

  Thank you for bringing your concerns to our attention. We understand your frustration and appreciate the opportunity to address the issues raised in your complaint.
  
  First, we want to assure you that our communications are thoroughly reviewed to ensure compliance with industry standards. Our emails explicitly state that we are not affiliated with or endorsed by any government agency. We strive to provide value to our customers by offering a convenient filing service, though we understand this may not meet everyones needs or expectations.
  
  Regarding your data, we want to clarify an important point: data is only saved in our database if a customer completes the payment stage. Since you did not proceed to payment, your drivers license information has not been stored in our system, and there is no record for us to delete.
  
  In response to the concern about unsolicited emails, our records show that consumers typically engage with us through actions such as completing a form, subscribing to a newsletter, opting in during an interaction, or engaging with one of our affiliates. Its also possible that your email was collected during participation in a promotion, event, or survey. However, we respect your preference not to receive further communications and will promptly remove your email from future campaigns.
  
  We value your feedback and take all concerns seriously. If you have any further questions or require additional assistance, please dont hesitate to reach out to us directly.
  

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent an email to fill out the *** report that looked official. There was no warning that this was a third-party provider and asked for my personal information which I submitted including personal address and I uploaded form of identitication (copy of driver's license). However, I am unable to delete this information from their website and I don't want them to have this information and copy of my license due to fear of identity theft.

  Business Response

  Date: 12/29/2024

  We appreciate the opportunity to respond to this concern and value all feedback from our customers, as it helps us improve our services and maintain the highest standards of trust and transparency.
  
  Regarding the customer's claim, we would like to clarify the following:
  
  Transparency of Our Services:
  
  -Our emails clearly indicate that we are a third-party service provider specializing in assisting with filings such as the *** report.
  
  -This information is also reinforced through multiple touchpoints, including our website, where we detail our role and commitment to excellence as a trusted filing company, and through our phone systems IVR, which reiterates our service model.
  
  Data Security and Privacy:
  
  -The customers personal information, including any uploaded documents, is stored securely in accordance with industry standards.
  
  -We maintain strict confidentiality policies and do not share or distribute customer data under any circumstances.
  
  -The customer can rest assured that their information is handled with the utmost care and security.
  
  Resolution Options:
  
  -We welcome any customer who is dissatisfied with our services to reach out directly to us. Per our policy, customers may request a refund if they have a legitimate reason for dissatisfaction.
  
  -If the customer has additional concerns or wishes to discuss their experience further, we encourage them to contact us directly so we can address their concerns promptly and professionally.
  
  -We are committed to providing exceptional service and maintaining the trust of all our clients.
  
  Thank you for your time and attention to this matter.
  

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22735598
  
  I am rejecting this response because: I am requesting that my uploaded information be deleted. I did not pay the fee as this was requested after I had already uploaded my personal information. I do not want my information stored by them. 
  

  It was difficult to see that they do in fact state they are a third party. This important information should be made in a larger font and in a different color to the surrounding text as to warn individuals about what they do. They dont was small and at the end of the email- Im sure many individuals dont realize they should read that part of the email. They should have a warning stating their true intentions- that they are a third party provider not related to the government agency. 

  
  Sincerely,
  
  ******* ********-******

  Business Response

  Date: 01/02/2025

  I have been informed by our tech team that if customers do not complete the payment stage in the process, then their information is not stored in our database. As far as our emails are concerned, they are in accordance with industry standards and are thoroughly reviewed. Thus all of the customers concerns are satisfied. Thank you.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from this company, thinking it was a government email. This company threatened that I would be charged $500 for not filing BOI. I paid to file my BOI, then realized they were not a government website and I contacted them to complain about them misleading me and ripping me off. The person I spoke to on the phone said that it is my fault that happened because they did not hold a gun to my head. I feel anyone that was mislead and paid this should be refunded immediately and this business should be shut down! They are charging $500 to file BOI which should be free. This is also being appealed and they are not offering any type of resolution to those who paid this contested fee.

  Business Response

  Date: 12/29/2024

  To Whom It May Concern,
  
  We appreciate the opportunity to address this matter. While we take customer concerns seriously, this complaint misrepresents our services and practices.
  
  Transparency:
  -We clearly state in all communications, including emails, our website, and phone system, that we are a third-party service provider, not a government agency.
  -Our fee of $499 is disclosed upfront, and the customer voluntarily agreed to our terms before proceeding.
  -The cases regarding the *** are still ongoing and we advise our customers to the best of our ability and ultimately refer them to the ****** website for the most accurate information; we advise customers of the information that would be accurate in the event the parties in favor of the *** requirement prevail in court, as well as the fact that the matter is still ingoing. 
  
  Resolution:
  -The customer has not contacted us to request a refund, choosing instead to post false and slanderous statements about our business. We prioritize issuing refunds to customers who genuinely seek resolution rather than engaging in unwarranted defamation.
  -We stand by the integrity of our model, as the majority of our customers value and appreciate the services we provide to simplify the filing process.
  -We encourage the customer to reach out to us directly to discuss their concerns and request a refund in accordance with our policies.
  
  Thank you for your attention.
  Sincerely,

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22714041
  
  I am rejecting this response because: 

  Upon discovering that the form I submitted could be filed without any fee, I immediately contacted your company to request a refund. I was not aware that your organization is a third-party service collecting a substantial fee for document submission. This lack of transparency has left me feeling misled and taken advantage of.
  When I called, I spoke to a representative who became defensive during the conversation and failed to provide any resolution or offer a refund. I have attached proof of our phone call, which lasted approximately two minutes, for your reference. I ended the call by clearly stating my intent to file a complaint, as I felt scammed and ripped off by the situation.
  I kindly request that you review this matter and issue a full refund for the $500 fee. The lack of upfront disclosure regarding the nature of your service and associated fees is unacceptable, and I believe a refund is warranted under these circumstances. 
  Thank you for addressing this issue promptly. I look forward to your response.
  
  Sincerely,
  
  ***** *****-*******

  Business Response

  Date: 01/15/2025

  We stand firmly by our commitment to a 100% customer satisfaction guarantee. Although services were provided, we are happy to issue a refund as the customer is not satisfied.
  
  Upon review, we were unable to locate any call recording associated with this complaint, only the attached docs which were a result of our services. 
  
  We kindly ask the customer to ensure they reach out to us directly by calling the number listed on the Contact Us page of our website, as it is possible they may have interacted with a different company. Our customer service team is highly dedicated to providing exceptional support. For added reassurance, we encourage the customer to request to speak with a supervisor, who will be happy to walk them through the refund request process and explain what to expect once the request is completed.
  
  We remain committed to ensuring a smooth resolution and appreciate the opportunity to assist further.

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a scam email where I thought it was from the state of Florida. This was to file the required BOI. I filled out the information. At the end it had me put in a credit card without knowing how much would be charged. They charged me $499 to file a BOI that is free to file. Scam. I have turned them into the ** as well. I want my money back.

  Business Response

  Date: 12/29/2024

  We take all customer concerns seriously and appreciate the opportunity to address this matter. Transparency and customer satisfaction are at the core of our business practices, and we strive to ensure every client fully understands the services we provide.
  
  Regarding the customers complaint, we would like to clarify the following:
  
  Transparency of Pricing and Services:
  
  -Our emails, website, and phone system clearly state that we are a third-party filing service provider.
  
  -The pricing for our services, including the $499 fee, is clearly listed and visible prior to submission. We do not charge customers without their consent to the terms and pricing.
  
  Nature of Our Services:
  
  -While the *** filing can indeed be filed independently at no cost, our services are designed to assist customers in completing and submitting these filings efficiently and accurately.
  
  -The customer voluntarily provided their information and proceeded with the transaction, which is evidenced by the signed contract they agreed to.
  
  Refund Policy:
  
  -As outlined in the signed contract, we have a clear refund policy. If the customer is dissatisfied with our services, they are welcome to request a refund by contacting us directly.
  
  -To date, we have not received any refund request from this customer, but we remain available to address their concerns in accordance with our policies.
  
  We strongly reject the characterization of our business as a scam. We operate in full compliance with industry standards and are committed to ethical practices. If the customer wishes to discuss their concerns further or request a resolution, we encourage them to contact us directly.
  
  Thank you for your time and consideration of our response.

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Florida corporate filings business sends me an email to file ***. They were not upfront about being a private entity but were pretending to be a government accredited doing so, they took my personal informal information without respect for privacy. I already file through the State and it was free. When they asked to $499. I closed everything but they have my Beneficial Ownership information Report (BOIR) with all my personal information and driver license. Kindly delete my personal information and attachments.

  Business Response

  Date: 01/08/2025

  Thank you for reaching out to share your concerns. We understand how important it is to feel secure when sharing personal information, and we take that responsibility seriously.
  
  To clarify, we are fully transparent across all our platforms about being a third-party service provider, not a government entity.
  
  In this case, were pleased to inform you that no personal data, including your Beneficial Ownership Information Report (BOIR), drivers license, or any attachments, is stored in our system if the signup process is not completed with payment. Since the transaction was not finalized, your data was not retained in our database and is not accessible to us. You can rest assured that your information is not with us.
  
  We value your trust and your feedback, and were always happy to address any additional concerns. Thank you for giving us the opportunity to respond.

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****