We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate Rentals

Newman-Dailey Resort Properties, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Newman-Dailey Resort Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Newman-Dailey Resort Properties, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to book a 3 night stay using ******************************* *******. I am trying to stay 3 nights, October 11-14, 2024 at Beachside Inn. The rate per night, according to the website is $123 per night, for a total of $369 for the three night stay. When i click on the property, it continues ot charge me $1096 for three nights plus taxes and fees. Over $700 more than what is should be. I contacted the company and spoke with two female associates. They are trying to scam me out of the difference. I have asked for the reasons and they will not give me a concrete answer on why they are charging over $1096 for a three night stay at a cheap $123 per night , one-bedroom condo in Miramar. I have a scree shot of the website. It is a 4 day stay, at $123/night totaling $492, but the website keeps trying to charge me over $1300. Brandy &* Stacy kept telling me I did not put in the dates, which I did, for the exact dates, and the "information" button on the website shows that the rate is $123. They are scamming guests by charging over $900 more than the listed rate on the website. The more nights you put in the calendar , the higher the ghost charges are.

      Business Response

      Date: 07/16/2024

      Thanks for
      reaching out. We reviewed the booking process and our email correspondence. You
      are correct that when you search for a 3-night stay, Oct. 11-14, 2024, it
      offers a Beachside Inn room. The price on the room image shows $123/night(?).
      When you hover over the (?) it states: “Starting price for the dates you
      selected. Click price details or continue to the calendar for a quote for your
      dates.” The rate shown on the thumbnail image is the starting price for the
      season. It is not the price for the specific dates entered. When the property
      is clicked, this is the actual quote ($1096) for the 3 nights plus taxes and
      fees. This is because the nightly rate for the dates selected is $330/night.
      Our system does not pull actual rates for the cover image, so we reference the
      lowest seasonal rate. Upon reviewing our disclaimer, we’re updating it to read:
      “Starting nightly rate for low season before taxes and fees. Click price
      details or continue to calendar for a quote for your dates” to provide more
      clarity on the starting rate posted. We’re disappointed that you felt deceived
      by the intro rate, however, it was clear once the quote was generated as to the
      actual price for the dates of the stay. At this point, the customer can choose
      to book or not book based on the rate and total quoted.
          

      Customer Answer

      Date: 07/18/2024

      Please see the initial recording I provided in the first complaint showing they did NOT have the language that says "low season."
      i have attached the new screenshot that shows they changed the language to say "low season."
      IF THEY WERE NOT WRONG IN THE FIRST PLACE, WHY DID THEY CHANGE THE LANGUAGE TO STIPULATE LOW SEASON??? INNOCENT PEOPLE DO NOT CHANGE THEIR PLEA IN THE MIDDLE OF THE TRIAL
      I still request the $123/night rate that they promoted on the first recording.

      Business Response

      Date: 07/23/2024

      Final Response: Listing a starting rate for the season is
      standard practice in the hotel industry since rates change daily depending on
      demand. You can pull a quote for the same dates each day and you’ll discover
      that the rates fluctuate daily. Therefore, we only list the starting rate for
      the full season. In fact, in our 39+ years in business, we’ve never received
      this complaint. That said, due to your feedback, we wanted to be sure others
      are not confused. Therefore, we updated the language on our website to provide more
      clarity about the starting rate listed. More importantly, we do not charge the
      customer’s credit card without approval for the full cost, including base rent,
      taxes and fees. If a customer does not agree with the actual quoted rate for
      their requested dates of stay, they are not required to book, and we DO NOT
      charge their credit card. The $123/night starting rate is not the current rate
      for your dates of Oct. 11-14, and we are unable to offer you that rate during
      that time frame.

      Customer Answer

      Date: 07/24/2024



      Complaint: 21929019



      I am rejecting this response because:

      They were wrong. They admitted to being wrong and admitted to changing the language on the website because of the complaint. I request the rate they originally showed at $123/night. 


      Sincerely,



      Josh *******

    Newman-Dailey Resort Properties, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.