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Business Profile

Sunroom Construction

Titan Sunrooms

Reviews

Customer Review Ratings

4.5/5 stars

Average of 8 Customer Reviews

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Review Details

  • Review fromWill G

    Date: 01/13/2025

    1 star
    A rep came to my home, took measurements and told me all how the structure would be built.
    I stated that I needed the sunroom completed by the end of April 2024 and they put in a clause that if it wasn't completed, the sunroom would cost nothing. They even changed the contracts after I found a discrepancy with mine and I was more than happy to move forward.
    A second rep came out to retake all the measurements previously taken and I waited more. I was then told that the materials were being ordered (two and a half months after I paid the half up front deposit).
    Work finally started the last week of April ( just 7 days shy of the deadline) and I was initially happy with how it was going until I had to correct the builders on layout because it turns out the first Rep lied about how the structure would be built. Work was "completed" on the last day of April and the permit inspector called to let me know that he would be inspecting three days later. During the inspection, it was discovered that the electricians never pulled a permit to begin with and the sunroom builders never stopped construction to get the in process inspection completed which required a portion of the structure to be dismantled.
    A separate crew from the first dismantled and rebuilt the structure and did a miserable job sealing it which required the lead of the original crew to come back out and correct. Since this was WELL past the deadline, I made the joke with the crew lead that " hey , I guess I got a free sunroom now". Within three minutes, the GM called me asking what I meant. This conversation culminated in him raising his voice to me several times and threatening to file a lien immediately that Monday morning if I didn't release payment. My argument that work wasn't completed because the permit wasn't sign off and required that the structure be dismantled to complete said permit didn't matter. I never once raised my voice in return, or acted unprofessional in any manner to the GM.

    Titan Sunrooms

    Date: 01/14/2025

    Thank you for your detailed feedback. We are sincerely sorry for the challenges you faced and any frustrations caused during the construction process. While we understand your disappointment, we’d like to address some of your concerns directly and provide clarity on the situation.
    First, regarding the adjustments made during construction, your project involved working with an existing slab that was not perfectly square. This is a common issue in renovations, and while we strive for precision, adjustments are sometimes necessary to ensure the best possible outcome within the structural limitations. We regret if this process was not communicated to you effectively.
    Additionally, your mention of the incident with our electrician is noted. We have partnered with White Sands Electric for over 20 years because of their professionalism and expertise. While accidents are rare, they do occasionally happen. It was unfortunate that this occurred during your project, and we understand how frustrating this must have been for you. Please know that we addressed this situation promptly and worked to resolve it as quickly as possible.
    Lastly, we want to assure you that our team operates with integrity, and it’s never our intention to mislead or misrepresent our work.
    If there was any misunderstanding during communication, we sincerely apologize. We will use this experience to improve how we communicate and manage client expectations in the future.
    We appreciate your business and invite you to reach out to us directly should you need assistance.
  • Review fromPatricia J

    Date: 02/19/2024

    5 stars
    Titan Sunrooms built the screen enclosure (birdcage) for our lanai on our new house. The weather refused to cooperate and we had rain and unusually cold temperatures. But in spite of the weather the guys bundled up and the job was finished with minimal delay. It is beautiful and perfect. We are extremely pleased with the results. We have recommended them to several of our neighbors.
  • Review fromCharlotte N

    Date: 01/02/2024

    5 stars
    I can not say enough positive words to describe my experience with Titan-Sunrooms! From Fred, the owner, to Ryan, the general manager, to David, the installer, they were the picture of professional team work focused on quality workmanship & customer satisfaction every step of the way! Their attention to details, cleanup, safety & convenience for people & pets, & simply making their customers feel valued was so obvious in everything they did. I expect good work from those that present themselves as professionals & I got exactly that with Titan. I speak from experience of the worst kind! Earlier, still new to the area, I picked a heavily advertised company with good reviews, that by their very name, gave the impression they were "hometown" type neighbors you could trust. Boy was that a major mistake! After many, many failed attempts to stop the leaking of my new patio roof they had installed, the well known, trustworthy, "hometown" company gave up and walked away. The company refused to refund my money or even to remove the structure that has been described by local electrical companies, Fire Department, & EOC of Santa Rosa Co. as "DANGEROUS" due to the patio ceiling holding water, & on several occasions, leaking water through the then-working ceiling fans and lights. (They eventually quit working but still leak water occasionally!)
    I have no choice but to seek help through a court of law to force a company to stand behind their word and their workmanship!
    Due to my on-going, very expensive mistake my daughter chose Titan Sunrooms for her new patio and I followed her example on another project. We both are very satisfied Titan Sunrooms customers.
    My recommendation is don't make the mistake I made! GO WITH TITAN THE FIRST TIME! Charlotte
  • Review fromDeborah P

    Date: 11/03/2023

    5 stars
    Very happy with the workmanship. The wait was worth it. Chris n his men were on time n cleaned up after work was done.

    Titan Sunrooms

    Date: 11/06/2023

    Thank you Deborah! We appreciate your patience and your support very much.
    Enjoy your new patio!
  • Review fromCharles B

    Date: 10/15/2023

    5 stars
    I had come back to this site to update a previously less than stellar review for Titan Sunroom but could not find it. After numerous service requests for leaking, Titan was able to send Ryan out to investigate our issues. He couldn’t have been more courteous, informative and diligent! He listened closely to my concerns, did an extremely thorough job both researching and locating the leaking area. Showed me exactly what he found and made sure I understood the situation. In the end it was a roofing issue.
    Ryan’s dedication to both the company he works for and to satisfying customer issues to the absolute maximum of his abilities is both rare and refreshing in these times.
    Titan has lived up to its guarantee and I applaud their efforts in definitively improving customer service. Ryan is a dedicated, hard working employee that deserves all the rewards that you can give to him.
    Thank you.

    Titan Sunrooms

    Date: 11/06/2023

    Thank you Charles. We appreciate your patience in allowing us to troubleshoot the issue for you.
    We are here to assist in anything else you should need.
  • Review fromLaurice L

    Date: 04/28/2023

    5 stars
    Several days ago I submitted a one star review for this business. I now know it was a misunderstanding with an employee of the Company and did not represent the Company. The owner has contacted me and has taken the time to straighten out the misunderstanding that I had with this Company when the Sunroom was built in 2011. I stand corrected and am pleased to say that what I had thought this company had said to me is indeed what they said. They do in fact stand behind their product and make good on the promises they make to their customers. I sincerely apologize to the owner of this business, Mr Fred Genkin and say here in this communication that this business does stand behind their product and the work they do.
  • Review fromChris G

    Date: 11/29/2022

    5 stars
    Titan took thier time but the end product was worth it. Loving our sunroom addition, even to the point of spending more time in it then our living room.
    The installation team, mostly Chris and Bob, were very attentive to detail and addressing any shortfalls during manufacturing. We are extremely satified with their work and professionalism.
    We would recommend Titan Sunrooms. They may be a bit higher in price but the product as well as storm rating is a tier above other's offerings.

    Titan Sunrooms

    Date: 11/30/2022

    Mr. Gahimer
    We appreciate the review and understanding of the value of our process and product. Thank you for being a part of Titan's growth and for supporting local manufacturing and job creation. We appreciate your business vey much.
  • Review fromRod B

    Date: 10/04/2022

    5 stars
    We've had our Titan sunroom for several years now and had a Titan service rep (Roger) come out to do some minor maintenance. He was prompt, through, and very informative. I've always been impressed with Titan and continue to be. Thank you for being there!

    Titan Sunrooms

    Date: 10/07/2022

    Hi Rod

    Thank you for being such a great client and supporter
    Of Titan thru the years. It's people like you that are the foundation of our growth. We appreciate you so much.

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