Customer ReviewsforPremier Construction and Remodel, LLC

Owner ***** ***** said he would give insurance info and then refused. and I paid him all money due. He lied. I was not thinking properly. I had just rushed my son to the hospital,he is dying from complications from Diabetes, the next week ,I put my husband who is suffering from 2 kinds of dementia, Alzheimer and Lowey Body Dementia, in a facility as I could no longer take care of him. A few days later, I had a heart attack from all the stress from my son,husband an the construction co.I needed him to give into to the insurance so I could be reimbursed. He said he would not give any info unless I paid,the insurance co. said I could withhold funds since I was unhappy with the kitchen back splash that he put in. I complained but he did nothing.He said a company put it in. So he either did not inspect heir final work or he didnt care what it looked like as long as the job was completed. I paid him,I now know I should not have,but I was not thinking well after my heart attack. When the insurance man called him,he REFUSED to give him any information. He lied!! I am 74 years old and this experience with this man has taken its toll with me physically and mentally. I have never dealt with a person who didnt keep his word. He may not be in business or maybe he formed another company

We are deeply saddened to hear of this poor review.
Mrs. ******* unfortunately does not live locally and all correspondences have been via email or phone call. This ha proved to cause some difficulty and understanding as decisions had to be made remotely.
In response to her opening statement "Owner ***** ***** said he would give insurance info and then refused", I am unsure what she is referencing. Her project was an insurance claim for a water leak at her condo on Pensacola Beach. All information was provided to her insurance company as well as an Xactimate line-item detailed estimate.
Her next statement that she paid all monies is correct. She did pay in full, final payment of the last $5951.01 took 12 months from the completion of the project, for the final payment to be submitted to us. She signed a contract agreeing to pay 1/3 at the signing of the contract, 1/3 at the completion of sheetrock and paint, and 1/3 at the completion of the project. Per the contract she signed and then breached, 1.5% per month or 18% per annum is added to any remaining balance. We should have sent the account to collections long before, but were trying to be understanding with her needs to care for her son and her husband.
The last invoice sent to her on 02/26/2021 had the following charges on it: Final payment $5815.02
Addition charges: Cut down raised bar top and re-route electrical to side of cabinet and to the right of the back splash: $850.00
Linen closest with lock for laundry room, materials / assembly and install: $250.00
Total due on the last invoice was $6951.02 with the additional charges.
We should have billed as we legally are allowed to for $8202.20 with the 1.5% monthly, but we were trying to help her out.
She then states that 'He Lied", we do not know what the reference to this is.
She wrote "He said he would not give any info unless I paid, the insurance co. said I could withhold funds since I was unhappy with the kitchen back splash that he put in" We did not install the backsplash, and if anyone was to review the estimate and documents supplied to Mrs. ******* and her insurance company, it is clearly seen that there is not a line item for the installation of a back splash on it or any invoices sent to her. When Mrs. ******* asked about the backsplash being replaced, she was advised that we did not have anyone skilled in this trade to do so, but we could connect her to someone that might be able to assist her.
She stated in her complaint "I complained but he did nothing.He said a company put it in. So he either did not inspect heir final work or he didnt care what it looked like as long as the job was completed." When she expressed her displeasure with the install job, we did inspect it, and agreed that the workmanship was poor. But, it was not our company that did it. The owner of the company, Jose, that did the install offered to come replace it at no charge. He advised us that Mrs. ******* and he had not been in communication and he was at a loss on how to proceed as he was not hearing back from her. Mrs. ******* was informed by us that she needed to contact him, this was via email and text. This company was not hired by us, subcontracted by us, or associated with us.
Once again, the backsplash was not installed by us, contracted by us, or billed by us. She has did not and has not paid ANYONE for the backsplash. This was not covered by insurance so she was to pay out of pocket for this.
She also writes "When the insurance man called him,he REFUSED to give him any information". We as a whole do not speak with insurance companies. It is the homeowners responsibility to speak with the insurance company. Some insurance companies will speak with us, after the homeowner gives them consent. We did speak with her adjuster, they wanted the same documents that had been sent to them previously. We stated that they had already been sent to Mrs. ******* as well as Florida Family Insurance, and any further conversations would need to be with her.
We did initially speak with the insurance company regarding the lack of complete coverage on the project. The insurance company felt part of the loss was to be accepted by the property owner of the condo complex. We adjusted our estimate for Mrs. ******* to match the total paid by insurance, taking $1500.00 off the total so she would have little to no out of pocket expenses.
She was given a large amount of services and discounts to assist her. She was allowed to order counters on our account so she could get our company discount. Her appliances were installed / reconnected at no charge, and so on. As we were attempting to do our final site cleaning and installs, she also had a cleaning crew cleaning as she had rented the property as a vacation rental and the guests were in route. When we left that final time, we informed the property management that the key had been left and to please have her give us a call so that we could get the backsplash taken care of.

Mr ***** did tell me another company did the backdplash,however , DID NOT tell me the name . The first I heard of "Jose"" was in his rebuttal. Just Jose, no name of company. I had no email or text tell UK ng me to contact "Jose " . Otherwise I would have done so. As far as talking to my agent. , Mr ***** said he refused and he would have no reason to lie. Apparently, Mr ***** needed info that was not give. Believe what you want. He did not contact me .