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Business Profile

Radiology

West Florida Radiology Assoc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a text message from the **** ***** Collection Bureau about an unresolved payment to the West Florida Radiology Associates. The bill was $32 dollars for services on June 6th 2022. I have never received a bill from this company. I am also Active Duty military and all claims are processed through Tricare and promptly paid if necessary. I called the company and they are permanently closed. I contacted the West Florida Radiology center in Pensacola Fl to see if I had ever been seen. They have no records of me getting medical services through West Florida Radiology. I called 4 more hospitals in the area and none have a record of unpaid services during this time. I cannot get ahold of any billing department or medical records management department for this company and they are impacting my credit rating. I need to resolve this matter ASAP as I am changing duty stations and buying a new home.

    Business Response

    Date: 10/23/2024

    Our apologies to Mr. ******.  We have contacted our collection service and they have been told to retract the collection notice and clear up the credit report.  We recently changed billing services and some items were not cleared up properly by the older service.  Please allow two to three weeks for the retraction to take place.

    Customer Answer

    Date: 10/23/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22425735, and find that this resolution is satisfactory to me.




    Sincerely,



    Michael ******

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 100% Charity care from the Niceville *** **** ****** Hospital. I have mailed it at least twice to this company and they "never receive it". I took pictures at the post office with the postmarks on it.

    They said to fax it but they ONLY go to a location once a week on a Wednesday to retrieve faxes and then distribute them.

    I have received a final notice from them and I'm afraid after this point they will unlawfully send me to a collection agency. I will file a report with the Consumer Financial Protection Agency if they keep refusing and denying the letters.

    I will fax this one more time. They must reply to me and guarantee they have received and applied this charity care.

    Business Response

    Date: 06/06/2023

    We apologize for any problems you had with our billing service.  We have instructed them to reduce your balance with us.  A new statement will be sent to you showing the reduction; please allow a week or two for this to occur.

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a mammogram done at Santa Rosa Medical Facility in Milton, FL on 7/26/2021 and my insurance, BCBS pays 100 % and I have never gotten a bill before.
    I NEVER received a bill, phone call, etc. from West FL Radiology & Associates since 7/26/2021.
    On 1/9/2023, I received a notice form collections stating I owed $614 for the Doctor Deborah ******* and the mammogram. (I have perfect credit and don't want this to impact it.) I contacted my insurance and it is past the 365 days for them to pay the bill. This should have never happened. How can I pay a bill when I never received one and my insurance covers the cost always 100%. I have tried calling the West FL Radiology & Associates phone and no one answers.
    I will attempt to resolve this here before contacting an attorney.

    Business Response

    Date: 02/01/2023

    This account was pulled back from collections--please allow two to three weeks for this to be completed.  The balance on the account is written off.

    Customer Answer

    Date: 02/01/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18884710, and find that this resolution is satisfactory to me.  Can you send me documentation that it will be taken care of such as a statement, etc.??

    ****[email protected]



    Sincerely,



    Melisa ****

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from West Florida Radiology Assoc for services rendered at **** ****** Hospital. I am veteran and VA pays all bills. I called **** ****** Hospital and they said VA paid all bills. I do not understand why I am receiving a bill from West Florida Radiology Assoc and the business has not called me back regarding the bill.

    Statement date: 12/29/2022
    Business has not contacted me to resolve bill
    Acct #: ********
    Bill amount: $38.00

    Business Response

    Date: 01/12/2023

    We apologize for any frustration that Mr. **** has experienced with our billing service.  We contacted our billing service to review the patient's account and they have assured us that the claim has now been filed with the VA.  The patient is not responsible for any charges; they have flagged his account and will keep an eye on it.

West Florida Radiology Assoc is NOT a BBB Accredited Business.

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