Complaints

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• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 29th 2024- am umbrella company Apex shows and events hosted Splash fest in downtown Florida. It’s is 97 degrees with a heat index of 118. This event is for children primarily so there are parents and grandparents there to accompany children- paying anywhere from 5-15 per person to go in the event. Some people don’t have chairs and tents- a lot of people are visiting the city on vacation. There is 2 tents with mist water and fans at the event- a bunch of elderly grandparents and parents sitting in white chairs under these tents. After letting my 3 children loose to go play- I sit under the tent- again it is 97 degrees. About 5 minutes into sitting down the owner comes to the tent and tells everyone they have to get up. Everyone gets up and he and 3 other guys, remove each and every chair from under both tents and folds them up sitting them to the side so they cannot be used. What company provides chairs for an event and tells people they can’t use them to sit in the shade? After paying their money to bring their kids out in this heat? Both owners a husband and a wife are very rude and gaslight multiple ppl when confronted about just how evil it is to make older people sit on the ground or stand just to have some shade at an event they are throwing for children? Mind you- a majority of the people under the tents at black which means they spent their money so their kids could have fun only to be told by the owner that “he’s invested alot of money into the event” as if the paying patrons aren’t putting that money back into their pockets? Children can not be not accompanied by adults so where do they expect the parents and grandparents to sit? Most of us only saw a flyer- I personally don’t have any social media- a friend of mine sent me the flyer and NOWHERE on the flyer does it say anything about bring your own chairs and shade. I would like a refund of my money. When we were told that we’d have to sit on the wet ground or stand in order to be in the shade we left

  Business Response

  Date: 07/16/2024

  Our summer water Splash Fest event offers a refreshing experience with misting tents and water slides to help attendees cool off from the heat.
  To ensure fairness, we have staff monitoring the misting tents as well as signs posted that the misting tents are to walk through and cool off. Not to have chairs that were pulled from the dining tables to sit there all day. It doesn't allow other attendees to use the misting tents.
  Attendees are encouraged to bring their own chairs as the ones provided are reserved for dining at the food truck tables. Our professional staff is dedicated to making sure everyone has an enjoyable time at our event. This event is for adults and children. It is not recommended for the elderly or newborns due to the hot summer heat. It is the responsibility of the adult's to bring their own chairs if they wish to sit for long periods.

  Customer Answer

  Date: 07/16/2024

  
  
  Complaint: 21921282
  
  
  I am rejecting this response because: no where in the flyer does it say bring your own tents and chairs. For a company to assume everyone has social media is ridiculous. For a company to put up tables where food trucks are @ 3:30 pm when the event doesn’t end until 7pm simply because they don’t want their paying customers to sit down is beyond disgraceful. For an event to charge the parents that came to watch their children, at an event geared towards children, $5 just to come into a public park, only to be told there’s no seating provided- speaks volumes of the business ethics and character of the owners, more so in the response given at the event & the response here. There’s been no accountability taken. 
  
  Sincerely,
  
  
  
  Devin ******

  Business Response

  Date: 07/17/2024

  Splash Fest is a fun-filled event
  for both children and adults which we advertise offering a variety of water
  activities to beat the heat and keep you cool. While we do not advertise that
  we provide seating in shaded areas, we do have misting tents available for all attendees
  to enjoy. To ensure everyone can benefit from the misting tents, we post signs
  that chairs are not allowed underneath them. They are only to walk through to cool off. We
  appreciated your understanding and encourage attendees to bring their own
  shading options for added comfort during hot days. Thank you for your support
  and feedback.

  Customer Answer

  Date: 07/17/2024

  
  
  Complaint: 21921282
  
  
  
  I am rejecting this response because: The encouragement should’ve been listed ON the flyer so that parents knew- that we’d be paying $5 to sit on the wet ground or stand up and watch our children play! To ASSume that everyone has social media and that everyone saw the ONE post you made about recommending your own chairs and tents (we can view edit history) is shameful! Still no accountability. Why on earth did we pay $5 to come into a public park to have nowhere to sit let alone in a shaded area in 97degree weather @ an event geared towards children? 
  
  
  
  Sincerely,
  
  
  
  Devin ******