We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Lumber

E M C Windows and Door LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Lumber.

Complaints

This profile includes complaints for E M C Windows and Door LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

E M C Windows and Door LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incredible, took a while to finish then only made one hole. This is for a home not commercial. When the installers came they were frustrated as now I would have to call the company and make the second hole. Hopefully they will fix the problem quickly. I have to waste my time and go there and ask them to come and open the second hole. I went there w my wife to upgrade our front door for hurricane protection. I spoke w manufacturer they said only intuitive was to take door back and remake new one but at additional cost. I asked to send a person and drill other hole. They said they do not do this, I'm out of luck and new door is on.

      Business Response

      Date: 03/25/2024

      Hello ******, as said before,

       

      we made the door exactly to the specs that were ordered. 

       

      We offered to replace the lateral piece on site at a cost. We are trying to help you but we cannot render services for free.

      The door cannot simply be drilled on site as the door holes and lock holes have set heights made by machines and we cant allow human error on site. 

      We would like to help and would appreciate your feed back. 

      Thank you

      Customer Answer

      Date: 03/27/2024

      Most if not all home doors have or come with 2 holes, only businesses come with one hole.  I do not see why my door was only drilled with one hole.  Never asked for door to be done with one hole.  should have been 2 holes and since this is not my error should be resolved without any further charge.  

      Customer Answer

      Date: 04/03/2024

       
      Date Sent: 3/27/2024 7:57:29 AM
      Most if not all home doors have or come with 2 holes, only businesses come with one hole.  I do not see why my door was only drilled with one hole.  Never asked for door to be done with one hole.  should have been 2 holes and since this is not my error should be resolved without any further charge.  a

      Business Response

      Date: 04/03/2024

      Please refer to original response.

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an impact door from this merchant 6/29/22 and by the end of 2023 the glass started changing color to purple. Now the glass of the door is purple.I called them to inform them about this issue, and they told me I had to send an email with my claim. I did it, I even sent a certified letter. They ignored that and never replied to any of those. Since they do no to talk to me, or write anything to me. I just do not know what to do, and I'm afraid that glass my break with the wind when I need the protection the most, since we do not know why it changed color. Please help

      Business Response

      Date: 02/15/2024

      Hi, We emailed you on January 16 asking for more information on the issue as we had no idea prior that there was a needed service on the door.We will be logging your information to the service list and if you could please respond to our email. 

       

      Thank you, regards

      Business Response

      Date: 02/15/2024

      Hi, We emailed you on January 16 asking for more information on the issue as we had no idea prior that there was a needed service on the door.We will be logging your information to the service list and if you could please respond to our email. 

       

      Thank you, regards

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      #EMC - This window and door company that I purchased from through my builder ************** has neglected to service their product in all aspects. *The deliver was wrong. It took months to resolve. *The sliding glass door configuration is wrong. This door won't slide, shut and cannot lock. *No sales person has been on the premises to review this issue and to resolve this. *Window screens were missing. Then they arrived damaged or not able to align with the window. *After $$$$ and time spent - I have not found a solution to these awful problems. *Not one person or the owner would personally call me back to resolve this issue. *It should have been resolved. **Numerous phone-calls go unanswered. **No one ever picks up the phone. **After taking my money - they have become unavailable. ***Certainly uncaring enough to return a phone-call and to make right the situation. ***Pricing may be so competitive that this company doesn't care enough for repeat clients with non-service such as this. *** I just want to have my windows and doors done right.#emcbadwindowcompany #emcbadstormdoor #emcbadservicecompany #emcterriblefloridawindow #emcwindowsanddoors

      Business Response

      Date: 02/08/2024

      Hi *****. First, we would like to say that it is very unfair to try to brand us as a company that does not care about its products, services, or clients. We have not had any communication or knowledge on any of the issues raised above with neither you or ************** not giving us any opportunity to remedy any issued that *** have came from the mentioned order. We have not had any communication and your contractor placed the order with us. Nor have we ever been to the property. EMC Windows is proud to stand behind its high quality products and customer service and we would like to help you remedy any issues that you *** have with our products. You can always reach out directly. 

      Moving on to the products at your home, we see several installation issues with the product. The product is not properly installed. We would like to have a phone call with you so we can find a solution so you can finish your project and enjoy our products. 

       

      Call us at ************ or email us at **********************************

       

      Thank you, regards

      Customer Answer

      Date: 03/29/2024

      This is to update and inform that the ****************** has fixed all the issues pertaining to their windows and doors that was delivered to my house from the original order. They have full-filled what I deemed necessary to be satisfied with the quality of installations for all products on my house along with replacing missing parts.

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 7th, 2021 I informed the ********** that the front door that they installed was not the correct door that we ordered. During the installation process, I told the installer that this was not the correct door and that it did not include the decorative inserts for the glass that we ordered. He assured me that they could be installed later. I have sent numerous emails and made numerous phone calls regarding this. I have received responses like "I'll follow up with the installers and I will get back to you" or "we sent someone out a few days ago" but no one ever was sent out. They are now just ignoring my emails

    E M C Windows and Door LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.