Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paying over $100 in service and cannot even do my job because the service is either slow or down. Down where I cant even sign in and do my job. I pay about twice or more than my normal in any other state I have lived in.

  Business Response

  Date: 06/03/2025

  The Company has no record of this Customer in the system. Perhaps the Customer can provide a user ID number or order number so that our team can investigate their claims. However, without this information we cannot verify the identity of the Customer or legitimacy of this complaint. 

• Initial Complaint

  Date:05/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an independent distributor (Brand Partner) of ********. My business account is accessible, but my Velovite eWallet is locked because I failed to answer a security question I set up earlier.I called Velovite using my registered phone number and provided a copy of my government-issued ID and proof of address. The support agent verified my identity but refused to unlock my wallet unless I submitted a photo of myself holding the *** I find this request excessive and invasive, so I declined.Despite my explanation and willingness to cooperate within reasonable limits, the company insists on its documentation demand and refuses to unlock my wallet or escalate the case. I requested to speak with a supervisor but received no ************ a result, I cannot access my earned commissions. I believe I have provided sufficient identity verification and made every reasonable effort to resolve this matter. The companys rigid response and lack of flexibility show disregard for its ************** and poor customer service.

  Business Response

  Date: 05/14/2025

   

  After reviewing the file, Velovita has determined that the Support team attempted to assist the customer and the customer has not responded to their request for more information back in January. Upon further investigation, it was discovered that their account was locked by i-PayOut **************************************** who is a third party the Company uses to pay out commissions globally.  A copy of the Customer's email to i-Payout that she sent to the Support team is attached. Due to Anti Money Laundering Laws, i-Payout is required by law to verify that all of the banking information submitted by the requester matches up.

  Nevertheless, the Company cannot address this situation, as the issues raised by this customer are directly with i-Payout and cannot be addressed by Velovita. Below is the contact information for the i-Payout customer service team so that the customer can address this issue directly with i-Payout: 
  Customer Support
  **************
  ******************************************

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23282252
  
  I am rejecting this response because:
  

  Thank you for forwarding Velovitas response.
  
  However, their explanation is inaccurate and avoids the real issue. I have already successfully set up and verified my i-Payout (Velovita Global Wallet) account. The issue is that I forgot the answers to the security questions I had previously set, which caused the wallet to be locked. I contacted Velovita support to resolve this.
  
  I provided a government-issued ID and proof of address, and called from my registered phone number. The support agent verified my identity but insisted I must submit a photo of myself holding my ID a requirement I consider excessive and invasive.
  
  I declined this request and asked for escalation, but Velovita refused to provide alternatives or escalate the issue. Instead, they closed the conversation.
  
  My complaint is not about i-Payout setup it is about Velovitas rigid and invasive verification demand and their refusal to offer reasonable alternatives to unlock my wallet. Velovita, as the platform that contracted with i-Payout, has the obligation to assist its ************** in resolving access issues to earned commissions.
  
  I do not find their response satisfactory and request that BBB keep the case open.
  Sincerely,
  
  ***** ****

  Business Response

  Date: 05/29/2025

  The Support team has made multiple attempts to reach the Customer in order to assist in resolving the issue related to iPayout. Regrettably, Velovita does not have control over iPayout's requirements, which are implemented to mitigate fraudulent activity. Consequently, these matters must be addressed by the Customer directly with iPayout, utilizing the contact information we have previously provided. Nonetheless, Velovita remains willing to guide the Customer through the process at her convenience and encourages her to get in touch with the Company when she is available.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered skin care products and vitamin supplements from ************** Velovita took over the company and states they don't recognize my order, though I did spend $350. for these items. The new company, Velovita, has been emailing us to say they took over from Jeunesse, They have been asking us to participate under their new management of the company we have been ordering from for several years. However, they will not acknowledge that we already placed this order with Jeunesse. We would like to have a prompt refund. As far as doing business with the new management, we are doubtful we would ever buy anything from them again, unless they issue our refund.

  Customer Answer

  Date: 12/04/2024

  It looks like I entered my phone number wrong because I put in a 1.  Can someone correct this to ************?  Thanks for this & for your encouraging response!

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tuun necklace from this company. The metal loop that connects the medallion to a necklace broke off making it not able to be worn. Despite their 10-year warranty on this item they refused to replace this item. They would not issue a replacement as I no longer had access to the order # or my account(their prices skyrocketed so I do not order from them anymore). After 25+ emails back and forth I was disgusted enough to just get it repaired myself. They are thee only company offering this item as branded...how do you not replace a broken warranted item? Just horrible customer service.

  Business Response

  Date: 06/26/2024

  Dear ******************** 

  I write to you on behalf of Velovita Inc (the "Company") concerning complaint No. 21903946. The Customer in this complaint reached out to the company for a replacement on or about May 3, 2024. At that time, she stated she could not find the purchase as it was a Christmas gift from her Daughter as shown in the attached live chat conversation with our customer service team.

  After a thorough investigation into both accounts, there was no record of such an order from either account. Previously when the Company asked the Customer for an order number, the Customer refused saying she would not bother her daughter with requesting this information. The Company is more than happy to provide a replacement upon receipt of the Order number. However, without this information, we cannot locate the order and proceed with the replacement. 

  We look forward to receiving your response and working with the Customer for a full resolution of this matter.  Thank you.
  
  

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not receiving my commission, they keep saying it's my banking information I need to correct which in fact has never ever changed and I have received commission before, and they keep taking charges off of it till they say it's transferred with updating my information and the balance will keep decreasing till $0.00 then they will stop sending me emails. They have been stringing me along for a year now just because I cancelled ordering their products as I no longer needed it.I successfully transferred it and they reversed it who knows why??????

  Business Response

  Date: 12/21/2023

  Dear Ms. ******* C., 

  Upon investigation and after fully reviewing the file, Velovita has determined that the conversations from this customer were with ********, who is a third party the Company uses to payout commissions globally.  Due to Anti Money *************** ************** Money Laundering Abatement and Anti- terrorist Financing Act of **** and Bank Security Act., 31 U.S.C.), ******** is required by law to verify that all of the banking information submitted by the requester matches up.
  
  Nevertheless, the Company cannot address this situation, as the issues raised by this customer are directly with ******** and cannot be addressed by Velovita. Below is the contact information for the ******** customer service team so that the customer can address this issue directly with ********: 
  Customer Support
  **************
  *************************

   

  Best Regards,

  **************  ******

  Business Response

  Date: 12/21/2023

  Hello, please note that ******** has requested the customer contact them at **************************************************************. They have advised me that ************************ is not the correct email address. 

   

  Thank you.

   

  Best,

  **************************

• Initial Complaint

  Date:10/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is selling fraudulent garbage supplements for over $130 dollars promising to cure every known disease on the planet including COVID. I did not authorize the charge on my credit card that appeared on October 20th, 2023 in the amount of $120 dollars. This is not authorized. Demanding a full refund. order # ******

  Business Response

  Date: 10/25/2023

  The business responded to this complaint, but has asked that its response not be published

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20762112
  
  I am rejecting this response because they have admitted fault in their own response.  Velovita (et. all) admitted they violated the Americans With Disability Act by not providing other means of communication for anyone with a disability who requested it such as myself.   The violation has been reported to the proper authorities at the federal gov. and a lawsuit maybe filed in response pending further investigation. 

  In addition, the Cofounder of Velovita, *********************, openly admits the products cure almost every known disease plus blocking so called harmful EMF invisible radiation.  I have hundreds of posts, video recordings and more that clearly show a repeated pattern of disinformation.  The information has been turned over to the proper authorities for further investigation.  See example attached.  **** has thousands of so called students who have their own website posting the same false information that **** creates for the members. The team website is ******************************;

  Velovita never permitted return or refund of any of their products.  This is evident in the recorded conversations with Velovita customer service - see attached evidence. The company has a repeated pattern of lying and providing false information which they even provided in their rebuttal letter to my original complaint. 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/08/2023

  The business responded to this complaint, but has asked that its response not be published

  
  

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20762112
  
  Yet again Velovita continues to threaten my safety and wellbeing.  The matter will be turned over to the local police for an investigation.   I have a recording of the Zoom meeting with ********************* when I first signed up with Velovita.

  How did I join without paying a sign up fee? I was at the highest tier level which is Ambassador.  Ambassador / $1,299.00 sign up fee as shown in their company compensation plan PDF File:

  *********************************************************************

  I never paid any money to sign up and become a member.  The only way that's possible is when Velovita Co-founder ********************* was on the Velovita website during the recorded Zoom call and entered the "back office" of Velovita to sign me up directly at the highest level - Ambassador.    

  This was at the very start of the company before any training videos were created or other onboarding processes.  Yet again, under their own admission Velovita continues to spread false information.  There's ZERO proof I paid money to join.

  Furthermore, ********************* posts online that he claims people have hacked his social media accounts and is spreading misinformation. Who knows what the truth is? He also posts other misinformation such as he's being visited by little green men in a spaceship.  Or, **** was an inside job.  The amount of wild information coming from ****'s social media accounts is shocking.  See attached file - screenshot of a post from about a week ago regarding ****'s wild claims.

  Velovita's continued threats of violence and other illegal actions will be taken very seriously. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Velovita on 2/22/23. The Bran supplement, just 1 box because I was unsure. It did not do anything it claims to do. I feel like I got told it was raining, but it definitely wasn't water. It is all lies and deceit. I wish I never tried this product. Is it even *** approved?

  Business Response

  Date: 04/28/2023

  The business responded to this complaint, but has asked that its response not be published
  

  
  

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases velovita snaps..the gal selling them on via ******** claims she lost 60 lbs. I took them for 6 days and had horrible cramps and diarrhea. Therefore I sent them back to the address stated and they sent them back..I had to pay ***** for shipping and I paid ****** for the product. They refused the pkg and refusing to give me my money back. The company is Velovita product was returned to ******************************** Suite F ***** ******* ***** they wouldn't accept and sent back to *** instead of my address?? Shoddy way of doing business and I want my full refund plus the ***** shipping fee

  Business Response

  Date: 03/16/2023

  The business responded to this complaint, but has asked that its response not be published

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per chases from Velovita by way of a distrubuter. Was really pushed on this great promotion one feee box of bran with every box you purchase. And there is a 60day money back guarantee no question asked. Well when I decided I didnt like the product there was a fine print of no refunds on this promotion. Distributor didnt mention they just kept saying what a great promotion will sell out jump on. Disclaimer never came up on my $400 dollar order. Only when I try to return. I cant even tell you if this fine print was ever on the website. Now distributed is saying sorry didnt know this is some thing that should be made every clear to customer especially first time customers as re try products with the added safety that if it doesnt work we can return.

  Business Response

  Date: 03/16/2023

  The business responded to this complaint, but has asked that its response not be published

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello, purchased products and tried but did not work well for my diet. 2 orders one on 10-11-22 for $259.85 ********************* and other on 10-19-22 for $289.85 *********************. Second order was on the suggestion of their sales group as the first was not satisfactory. I have attached refund/order paperwork. They have a 90 day return policy. As you can see on the paperwork they have a refund date of 12-11-22. They do have the returned product. The credit card originally used was closed due to fraud issues so was trying to work with Velovita and my bank to somehow get my refund. **** advised we will make it work and they were working it. Then on 1-5-23, Velovita sends a notice (screenshot attached) that we have reviewed your account and we have decided not to refund you and they have completely closed the account so zero access to them and the bank cannot work the issue. See other correspondence attached. I just want my refund of $549.70 total as they should comply with the 90 day return policy of returned product. I even asked for a check outright but they would not send.

  Business Response

  Date: 01/25/2023

  The business responded to this complaint, but has asked that its response not be published

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************