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Find a Location

Excelsior Labs, Inc. has 1 locations, listed below.

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    Business ProfileforExcelsior Labs, Inc.

    Vitamins and Supplements

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4995 NW 72 Avenue Suite 306, Miami, FL 33166
    BBB File Opened:
    7/15/2020
    Business Management
    • Rafael Aponte, President
    • Laura Aponte, Vice President
    Contact Information

    Principal

    • Rafael Aponte, President

    Customer Contact

    • Rafael Aponte, President
    • Laura Aponte, Vice President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    29 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/16/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I have legitimately been harassed by this company hundreds of times. They call everyday, different hours of the day. They will hang up if I dont answer but someone else does. Or they wait to see if its a male or female voice, younger or older voice and then determine if they want to speak with you. I am of Hispanic heritage and thus I dont mind calling out the people who keep calling me are of Dominican and Puerto Rican descent because they will identify their background with pride and then tell you that because youre also Hispanic you would be interested. I have children of the same background and they dont behave this way. Its a shame this company does, they are a disgrace to identify as what we are and prey on our own community. Theyre proud to identify but when you ask them to stop calling now youre being rude. It doesnt matter whether you ask in English or Spanish. They get upset because youre asking, they want you to kiss their a** to stop calling, all so that you do it again the next day. Paren de ser lambones, no se aprovechen d su misma gente, que vergenza son!I think they are also retaliatory and will call your cell phone as well with other numbers and play a fax sound. I think its them because it happens within a few minutes of the last call.They will not identify themselves as a company when they call unless you ask them and even if you ask them, they dont want to identify themselves until you identify yourself first. When you ask them to stop calling you, they hang up on you. Not once have, Ive been offered an alternative option to opt out of their calls until today where they said they will send a request but nothing is promised. I have also reported this number to the *** with no resolution. I dont understand why the government hasnt enforced changes.They take advantage of us older adults,and they allow this type of harassment to go on for years.The are predators trying to take advantage of us.************ is their main number.
    Read More

    Customer Reviews

    14 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bria D

    1 star

    01/11/2024

    After getting a new phone with a new number has been a nightmare. I have been receiving 6-7 calls from this Excelsior Labs *** every day. I have never purchased any products from them. They previous person that had my phone number was probably their customer. When I answer, they only speak Spanish. I tell them I don't speak Spanish, and they hang up. Sometime I miss important call from people thinking it's Excelsior Labs calling and I don't answer. They also call from infinite numbers so it is impossible to block them or call them back. After reading countless reviews from this company, I am surprised they have not been shut down. Please stop calling and remove my number from your list, this is an inconvenience to my day to day life.

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