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Find a Location

South Beach Experience, LLC has 1 locations, listed below.

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    Business ProfileforSouth Beach Experience, LLC

    Vacation Rentals

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6236 SW 26TH St, Miami, FL 33155
    BBB File Opened:
    9/21/2022
    Business Management
    • BRANDON GREEN, Manager
    Contact Information

    Principal

    • BRANDON GREEN, Manager

    Customer Contact

    • BRANDON GREEN, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I was referred to South Beach Experience from a friend. I was looking to rent a yacht for January 27, ****, for 4 hours. I was told the price for the yacht would be $1750 and that I would need to put down a deposit 50% of the total cost in order to secure my spot. I sent the deposit on January 4, ****, in the amount of $875. I then asked for the deposit back about 3 hours after sending it as I no longer needed their services and found a different company that I wanted to rent the yacht from. When I asked for the deposit back I was told that my deposit would be penalized because they missed out on 3 other bookings as a result of my booking. I told them that it does not state anywhere on the website that a deposit is non refundable or subject to penalty, and that they needed to return my entire deposit. I then was told that I wouldn't be receiving my deposit back at all until someone else booked the yacht. I told them that if my deposit was not returned I would be taking legal action, and I would be reporting their business. I was then told that I would have my deposit back by Friday, January 12th. January 12th came, and they never sent my money back.

    Customer Reviews

    0 Customer Reviews

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